At Heidi S.A. we know that buying clothes on line can be tricky. So, we’ve done everything possible to make our site and all the information on it as detailed and precise as possible.
If you do have any questions or need more information, you can contact us by email at: shop(at)heidi(dot)com Our staff will be happy to help.
Customs, Tax, and shipping costs
All prices quoted on the heidi.com website include Swiss VAT, therefore are net. If delivery is outside Switzerland, all customs charges, costs and taxes incurred by foreign administrations are the purchaser’s responsibility.
The cost of merchandise includes shipping costs throughout the world.
Merchandise leaves the Heidi.com warehouse 5 working days after payment validation at the latest. In the majority of cases, delivery is within 2-3 days. From experience, the delivery time period of merchandise from our warehouse is as below:
- Switzerland: 3 – 5 days
- Europe: 5 to 12 days
- Rest of World: 10- 20 days.
Delivery outside of Switzerland is dependant on the speed of the postal service and usual customs procedures.
Payment and order cancellation (reimbursement)
If payment has been made by credit card, the amount is debited from the card of the purchaser at the time of transaction validation.
Heidi.com S.A. will reimburse the transition value in the following situations:
1. Heidi.com S.A. has not yet supplied the ordered merchandise.
2. The ordered merchandise is returned to Heidi.com in line with our returns policy as detailed below.
In the case of product return, Heidi.com does not reimburse any costs and taxes incurred by the purchaser. Please contact your local customs authority in advance with regard to charges.
Products can be returned in cases relating to faults and sizing issues. Claims should be sent by email within 3 days of receipt of goods to firstname.lastname@example.org. Articles received cannot be returned except with return authorisation. Other details (return address etc.) will be provided by email when your return authorisation is sent.
Although Heidi.com company does everything possible to ensure that all information featured on its website is as precise as possible, it is provided in good faith without express or implicit guarantee.
Heidi.com cannot give guarantees regarding the correctness information which appears on the website nor can accept any responsibility for any loss or damage incurred following information use featured on its website.
In no instance can Heidi.com and /or its suppliers be held responsible for damage or loss incurred through use of services or products distributed by Heidi.com
This website may contain links to other websites managed by companies or individuals, independent of Heidi.com. Our company takes no responsibility regarding the content of these sites, nor any links which these sites could feature in their content.
Relations between heidi.com and its partners and/or clients are controlled by Swiss law exclusively. These latter expressly renounce recourse to any other legal jurisdiction.
Seat of jurisdiction is Neuchâtel canton in Switzerland with possible recourse to the Federal Tribunal in Lausanne.
N.B. only text expressed in French in our General Conditions is legally binding.
Version 3.1 F (September 2012) Code des Obligations