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Delivery and returns

We use the Swisspost or Fedex for the shipping of your orders. The shipping costs are free of charge and we try everytime we can to ship your order in priority.

Delivery

FREE SHIPPING WORLDWIDE!!! (If delivery is outside Switzerland, all customs charges, costs and taxes incurred by foreign administrations are the purchaser's responsibility.)

Delivery time:

- Europe: 5 to 10 days

- Switzerland: 3 to 4 days

- Reste of the world: 10 to 20 days


In case of delivery problems, we contact you as soon as possible.

If one or more products arrive in bad condition, please inform us and your postman asap. Take a picture of the defect product and email it to us if possible. Please do not send back the defect product until we ask you to do it.



Product return

Goods ordered from our website can be returned within 14 days. Items must be returned in perfect condition, undamaged and unmarked, and in their original packaging. If this is not the case, they will be returned to you at your expense.

 

The items delivered must be returned with a returns form, which can be downloaded here. Postal charges will be borne by the buyer.

 

Sale products can be neither returned nor exchanged.

Questions?

For all questions regarding products or problems, please contact shop@heidi.com or telephone + 41 (0)32 710 18 09 and ask for Laureline.



If you have any questions regarding invoices or payments, please contact admin@heidi.com.