A security deposit of EUR 300 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Please inform Vacancéole - Au Coeur des Ours in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Please contact Vacancéole after booking to get all the necessary information regarding your stay (reception opening hours, access to the property, contact details, additional services available, things to do in the area and other practical information).
For any request related to an accommodation with disability access, please contact the property directly.
Reception opening hours:
- Monday : 08:00 to 11:00
- Tuesday : closed
- Wednesday : 08:00 to 11:00
- Thursdays : 08:00 to 11:00 and 16:00 to 19:00
- Friday : 08:00 to 11:00 and 16:00 to 19:00
- Saturday : 08:00 to 12:00 and 15:00 to 20:00
- Sunday : 08:00 to 11:00 and 16:00 to 19:00
Please note that these times may be modified.
If you plan to arrive outside these times, please contact the property by telephone at least 24 hours before check-in. Contact details can be found on the booking confirmation.
Payment is only possible by Visa, MasterCard or American Express.
Cheques Vacances holiday vouchers are not an accepted method of payment.
Guests can benefit from preferential rates for ski passes and ski equipment. For more information, please contact the property directly.
For stays from 1 to 6 nights, bed linen and towels are provided. Bed linen and towels change is possible upon request and at an extra charge. End-of-stay cleaning is included in the rate, except for the kitchen area and dishes which must be cleaned by the guests.
For stays of 7 nights or more, bed linen, towels and end-of-stay cleaning are not included in the rate but are available at an extra charge. If guests don’t clean the kitchenette and wash the dishes, extra fees will be charged