Bicycle rental (additional charge)

Massage

Spa and wellness centre

Back massage

Swimming pool

Fitness/spa locker rooms

Babysitting/child services

Designated smoking area

Lift

Heating

Non-smoking rooms

Family rooms

Room service

Breakfast options

Packed lunches

Wine/champagne

Breakfast in the room

Fax/photocopying

Ironing service

Daily housekeeping

Dry cleaning

Laundry

CCTV outside property

Sauna

CCTV in common areas

Smoke alarms

Fire extinguishers

Skiing

Cycling

Ski storage

Restaurant

Safety deposit box

Indoor pool

Hiking

Indoor pool (all year)

Pool/beach towels

Shuttle service (additional charge)

Airport shuttle (additional charge)

Airport shuttle

Car hire

Shuttle service

Tickets to attractions or shows

Ticket service

Newspapers

Currency exchange

Private check-in/check-out

Luggage storage

Sun terrace

Terrace

Garden

Express check-in/check-out

Pets allowed

Fitness

Shared lounge/TV area

Neck massage

Hammam

Solarium

Heated pool

Spa lounge/relaxation area

Steam room

Spa Facilities

Hot tub/jacuzzi

WiFi

Internet services

Free WiFi

WiFi available in all areas

Fitness centre

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Albana Real

Zermatt

Stayed at Hotel Albana Real with a group.  We all enjoyed the hotel.  Rooms were large and quiet.  Spa was enjoyed by all.  Restaurant did a good job with breakfast and catered to our preferences.

Trip to Zermatt

First stay in this hotel, good location with a short walk to the town and to the lifts. It has many facilities on site, boot / ski room, gym and pool. Rooms are a good size and more traditional alps style. Breakfast is good but would prefer it to start at 7am to be able to be prompt to get first lift!

Alps hotel

This review is for Sansi's Lounge (Cigar/Smoking Lounge).

I usually don't leave a review unless it's 5 stars--but this one really bummed me out.  I had researched Cigar Bars in Zermatt as a cigar-smoking American looking forward to the opportunity to smoke Cuban cigars in beautiful indoor settings.

Sansi's inside Hotel Albana Real was recommended on a few cigar forums--so I reached out to them for a current listing (or idea) of what cigars they had available.  Someone from the hotel did respond to my email and sent me a cocktail and cigar menu.  I even responded to confirm as the cigar prices seemed too good to be true since the significant price increases on all Habanos brands these past 5 years.  They confirmed it was correct.

I dragged my group of friends up to Sansi's the first night.  It's on the other side of the river and although not far, it's past 2-3 other beautiful cigar lounges.

The bartender and cocktails were 5/5.  Well made, beautiful glassware and friendly service.  The room itself is 4/5.  Not super "clubby" but comfortable with a nice fire going in the middle of the room.

The issue was the cigars: truly a mediocre list.  Not a single Habanos, nor local Davidoff or even an upscale new world brand from Nicaragua, Honduras or DR.  80% of the cigars were Brazilian which were fairly priced, just not interesting at all.  No knock on any brand of cigar or country of origin, just not what I was seeking nor told was available.  As is usual in life: if it sounds too good to be true...

We could have left but unfortunately ordered a round before inspecting the humidor.  The bartender confirmed they had not had a Cuban cigar there in over 5 years.  We ended up smoking what they had and having as second round.

They need to update their website.

Sansi's Bar Smoking Lounge is Quite Nice, Excellent Drinks, Mediocre Cigar Selection

Unfortunately, we had not great experience staying the night at the Albana Real. At night the radiators started to make horrible noise. We tried to report and the answer was “And What?”
Never experienced such rude manager of the hotel. Sadly the night for us as a family of three was ruined by the service.
Rude staff. Not looking after the clients. Video is attached of the noice we had the whole night.

There was no one there at night, and there was not even a phone call telling who to call in case of an emergency.

4.3/5

Albana Real

4.3/5

Zermatt is great for:

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