Parking

Children's playground

Babysitting/child services

Designated smoking area

Heating

Lift

Family rooms

Facilities for disabled guests

Non-smoking rooms

Shared lounge/TV area

Sun terrace

Library

Games room

Terrace

Garden

Ski storage

Entertainment staff

Squash

Kids' club

Indoor play area

Fax/photocopying

Electric vehicle charging station

Parking garage

Street parking

Bikes available (free)

Bicycle rental (additional charge)

Free WiFi

WiFi

Internet services

Barber/beauty shop

Daily housekeeping

Shoeshine

Dry cleaning

Laundry

Kids' outdoor play equipment

Evening entertainment

Bowling

Board games/puzzles

Hiking

Currency exchange

Safety deposit box

Newspapers

24-hour front desk

Kid-friendly buffet

Kid meals

Special diet menus (on request)

Room service

WiFi available in all areas

Private parking

On-site parking

Free parking

Pets allowed

Cycling

Tour desk

Luggage storage

Vending machine (drinks)

Water slide

Sauna

Table tennis

Billiards

Skiing

Golf course (within 3 km)

Open-air bath

Indoor pool (all year)

Outdoor pool (all year)

Outdoor pool

Indoor pool

Hot tub/jacuzzi

Massage

Spa and wellness centre

Solarium

Fitness centre

Darts

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Alpenpark Resort Superior

Seefeld

Seefeld in Tirol

Tirol

Austrian Alps

Austria

Dear Guest, 
thank you for taking the time to share such a detailed and thoughtful review of your stay with us from January 6th to 8th in room 508. We appreciate not only your feedback on our hotel’s architecture and spa facilities, but also the honest way in which you describe your personal experience.

We are genuinely sorry that you felt unheard, uncomfortable, and diminished during your stay. That is certainly not the feeling we wish any guest to leave with—especially in a hotel of our category and philosophy.

We would also like to note—without diminishing your experience—that the vast majority of our guests choose Alpenpark Seefeld precisely because of the warmth, attentiveness, and heartfelt hospitality of our team. That said, every single guest experience matters, and it is clear that we failed to convey this spirit to you during your stay.

Thank you for writing not out of anger, but out of reflection. We truly regret that your stay did not reflect the level of hospitality we aim to provide, and we appreciate the opportunity to learn from your experience.
Kind regards,
The Alpenpark Seefeld Management Team


Owner response

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Alpenpark Seefeld is, from an architectural and spa perspective, a high-quality hotel.
The materials, interior design and spa facilities show that a lot of investment and effort went into the physical space.

What failed completely during my stay was human communication.

A small misunderstanding regarding food turned into a deeply uncomfortable experience, not because of the rules themselves, but because of how rigidly and mechanically they were enforced.
Instead of clarifying expectations or simply explaining the system calmly, the staff reacted in a defensive, automated way, as if they were protecting a conveyor belt rather than speaking to a person.

At no point did anyone try to understand what I actually meant.
Instead, the situation was subtly reframed so that I appeared as someone “demanding something for free”, which was never the case. This role reversal felt humiliating and unnecessary — and it happened solely because no one paused for a moment to communicate as a human being.

The same pattern appeared again when I addressed the fact that my room heating was not working for two nights (later confirmed by technicians).
The response was not concern or responsibility, but a procedural answer: “You should have said something earlier, now nothing can be done.”

What connects these situations is not bad luck, but a systemic mindset:
rules over people, procedures over reality, defense over understanding.

This hotel does not have a problem with facilities.
It has a problem with conveyor-style perception of guests, where the goal seems to be closing interactions quickly rather than actually resolving them.

I am writing this not out of anger, but in the hope that the team pauses and reflects:
How did a paying guest end up feeling diminished, unheard, and mislabeled — in a hotel of this level?

With a shift toward real communication and accountability, Alpenpark Seefeld could be excellent.
Without it, even beautiful interiors cannot compensate for the emotional damage caused by robotic service. I was stay there 2 nights from 6 to 8 January in a single room 508.

Low Human Connection and no responsibility for extremely bad situation with a cold room

I had the privilege of staying at the Alpenpark Hotel in Seefeld during a professional trip as part of a collaboration. Writing a review was never required, but my stay was so exceptional that I simply had to share this authentic experience.

💎 The Alpenpark strikes the perfect balance between high-end services, personalized hospitality, and a truly family-friendly atmosphere. Although I traveled alone this time, I genuinely wished my kids had been with me — everything is designed for them: spacious rooms, kid-friendly dining, amazing pools, outdoor spaces, and above all, the kids’ club (welcoming even the youngest guests 👶).

🤝 The staff is exceptionally kind, attentive, and warm, creating a personalized and welcoming experience. I also loved that pets are welcome, which makes the atmosphere even more inclusive. Considering the range and quality of what’s included, the Alpenpark offers outstanding value for money.
🏔️ Beyond the hotel, the Seefeld region is a true gem: authentic, charming, dotted with little boutiques, and offering spectacular panoramas year-round. Hiking, skiing, cultural discoveries — there’s no shortage of things to do.

✨ Hotel Highlights ✨
🏨 Family Rooms & Suites – spacious, modern, and perfectly designed for families 🍴 Dining – buffets, local & international cuisine, kids’ menus 💦 Aquatic Fun – • Indoor pool (adults only – calm & relaxation) • Indoor family pool with aqua park for kids & relaxation • Outdoor pools with stunning views 🧖 Wellness – spa, sauna, gym, beauty treatments 🎈 For Families – kids’ club, indoor & outdoor play areas, large indoor playroom for little explorers, mascot meet & greets 🎳 Entertainment – bowling alley, billiards, arcade games,.. 🎨 Activities are varied, creative, and age-appropriate, with a diverse program also available for adults 🧘‍♀️🏸, ensuring everyone enjoys their stay their own way.

💖 I can’t wait to return — this time with my children — so they too can enjoy this exceptional hotel and the magic of Tyrol.

An Exceptional Stay in Tyrol: Where Refinement Meets Family Comfort

Burdinne, Liege Province, The Ardennes, Wallonia

Welcome to Alpenpark Resort, your Seefeld in Tirol “home away from home.” Alpenpark Resort aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Kreuzweg mit Steinkreis (0.5 mi), located nearby, makes Aktiv & Spa-resort Alpenpark Hotel a great place to stay for those interested in visiting this popular Seefeld in Tirol landmark.
Rooms at Alpenpark Resort provide a flat screen TV, and guests can stay connected with free wifi.
In addition, while staying at Aktiv & Spa-resort Alpenpark Hotel guests have access to room service and a concierge. You can also enjoy a pool and free breakfast. Need a place to park? Free parking is available at Alpenpark Resort.
While you’re here, be sure to check out Plangger Delikatessen Seefeld, one of the delis that can be found in Seefeld in Tirol, which is a short distance from Aktiv & Spa-resort Alpenpark Hotel.
Looking for something to do in Seefeld in Tirol? Tiroler Bio Alpakas (0.7 mi), Seekirchl (0.7 mi), and Sankt Oswald (0.3 mi) are some popular attractions that are within walking distance of Aktiv & Spa-resort Alpenpark Hotel.
Alpenpark Resort puts the best of Seefeld in Tirol at your fingertips, making your stay both relaxing and enjoyable.


4.4/5

Alpenpark Resort Superior

4.4/5

Seefeld is great for:

Accommodation

Facilities