Parking

Ski-to-door access

Garden

Terrace

Games room

Sun terrace

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Soundproof rooms

Non-smoking throughout

Airport shuttle*

Ski pass vendor

Bicycle rental*

Parking garage

Accessible parking

Internet services

WiFi

Free WiFi

Valet parking

Luggage storage

Concierge service

Lockers

Children's playground

Fax/photocopying*

Shuttle service

Ski equipment hire (on site)

Safety deposit box

Ski storage

Ski school*

Pets allowed

On-site parking

Private parking

Restaurant

Breakfast in the room

Packed lunches

Snack bar

Special diet menus (on request)

Kid meals*

Sauna*

Solarium

WiFi available in all areas

Massage

Spa and wellness centre*

Cycling

Hiking

Horse riding

Billiards*

Skiing

Canoeing*

Fishing*

Golf course (within 3 km)*

Indoor pool (seasonal)

Hammam*

Hot tub/jacuzzi*

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Anova Hotel & Spa

Montgenèvre

Montgenevre

Hautes-Alpes

Provence-Alpes-Cote d'Azur

France

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Stopped by the Anova Hotel for après-ski drinks and wow, absolutely unforgettable. Hands down the best hot chocolate I’ve ever had… truly next level. The vin chaud was equally exceptional. The atmosphere is cosy, quirky, and incredibly welcoming, and you can genuinely feel how passionate the staff are about delivering an outstanding guest experience. Special shout out to Tomas behind the bar, his service took the whole experience to another level. Highly recommend!

World class hot chocolate!

The easiest way to share my thoughts is to share the complaints letter I sent to the hotel over 2 weeks ago.  The response I received was unsatisfactory and took no responsibility for the issues we had but accepted that they had over-charged us and would refund which they still havent done.  Do NOT stay for the New Year event, it was awful!

My wife and I stayed with you from 22nd December 2025 to 2nd January 2026; spending over £5000 on the accomodation, meals and other extras.  Our stay and experience has been quite mixed as follows: 
 
- Our first week with you was great; the room was comfortable with great bedding and a great shower.  We spent time in the Spa on the 23rd and enjoyed it almost entirely to ourselves.  We booked onto the Christmas Eve meal and this was delicious and the restaurant manager; Maud in particular was brilliant and also the bar manager.  
 
- The only thing that wasn’t great the first week was the maid service - they didn’t clean our room or the bathroom at all during our stay and left dirty glasses and didn’t replace coffee and tea on a regular basis.  We had to strip the bed to get them to change the bedding and put towels on the floor so they would replace towels.  The second week, we expected clean robes but this wasn’t forthcoming so again I had to put these on the floor with the towels and even then, they didn’t replace them - I had to go to reception to get replacements.  As a minimum, I would have expected it standard practice for the room to be cleaned on a daily basis and towels to be changed regularly and at least one full change of bedding during such a long stay.
 
- we had a full meal in the restaurant on the 30th December and the meal was outstanding and again the restaurant manager excellent - Maud.
 
- we were really looking forward to the New Years Eve buffet as the Christmas Eve meal had been so nice so on the evening, we went down to the bar early to have a few drinks in the comfort of the fire and sofas.  Before we could finish our drink, the receptionist; Nassim; came over to the sofas and asked us and some other guests if we could go into the restaurant as the sofa area had been reserved by external guests - non residents.  Ourselves and the other paying guests were not happy with this as we didn’t want to go into the restaurant at that point and as residents, we felt, we should not be asked to leave of the residents bar.
 
- we spoke to Nassim to say we were not happy that we couldn’t use the bar as residents and was being told to go to the restaurant and we would need to stay there for the evening because the bar tables had been booked by non residents.  He told us that you had 200 guests arriving and that we had a seat in the restaurant.  We said we didn’t want to stay in the restaurant all night - we wanted to be able to relax in the lounge as residents and he merely shrugged his shoulders and completely dismissed us.
 
- we went into the restaurant and talked to Maud about it who again was brilliant.  As we were talking to Maud, some other English guests overheard us and said to her that they agreed with us and were not happy as paying residents to be forced into the restaurant all night.
 
- we were seated at a table which was right in the middle of the restaurant - between the buffet and the door so we were basically surrounded by people coming in and out of the restaurant constantly - this was not comfortable at all and we didn’t understand why we couldn’t be seated at the table we had been seated at the previous 2 occasions but again our issues were dismissed - even though the tables that we had sat at previously remained pretty much free for a further hour.
 
- we asked for water for the table 4 times before we received any water….the restaurant was chaos with people coming in and out with food and there were queues for the buffet and queues for the hot food all in the same small space and all backing into our table.  The quality of the food was not great - the seafood was frozen; the buffet food was limited with very little choice; the pasta was cold and bland and the cooked meat was not cooked.  We ended up leaving; having had very little food and before dessert.  We bought takeaway pizza as we were hungry.  The cost of the buffet was not justified in light of the quality of the food, the table we were given and the service.  It was clear that the hotel were cashing in on getting as many people to buy tickets as possible without any regard for residents who had been at the hotel for the whole period.  We feel that we were treated really badly and when we raised this with reception, they agreed to refund a very small amount of the cost of the evening - they couldn’t do any more as they didn’t have the authority.  
 
- the following day, we booked the spa and paid 20 euros but when we got into the spa, there were some big groups - we had to share a locker and we were not able to use the Jacuzzi as one of the large groups stayed in it, the whole time we was there.  We tried the steam room which wasn’t working so left after half an hour.
 
- on the evening of the 1st, we went to reception to pay our bill and raised our complaint regarding the New Year event and was offered a small refund as mentioned above.  I paid the bill and then checked it with my wife back at the room - we found that we had been charged an amount for the spa when we hadn’t used it and had been charged 2.5 euros per day more than the booking agreement for parking.  We raised this with reception and showed evidence of our booking which stated 12 euros pay day for he parking.  Nassim agreed that we should be refunded 67.50 but that he wasn’t able to do this so it would be refunded on the following day - the 2nd of January.  Today is the 4th January and that refund has still not been made.
 
My request is that you refund the overcharged amount of 67.50 immediately and the full amount of the New Years Eve event in recognition of our experience as outlined above.  We paid over £5000 to stay with you over Christmas and New Year and feel that we were treated very badly in the latter part of our stay which is a shame as we did have a great time in the earlier stages and our only issue was the cleaning.   We do want to recognise that you have some great people working there -
Maud and the bar manager but our experience and some of your staff and their ability to offer a good service, i.e. Nassim has let it down hugely.  
 
We are not people who complain without cause but feel quite strongly on this occasion that as guests who were staying with you for 2 weeks, paying over £5000; that we should have received a better service.

Mixed - Costly New Years Eve Ticket and experience was awful

Keighley, West Yorkshire, England

Dear Guest,

Thank you for your wonderful feedback following your stay at Anova Hotel & Spa. We are delighted that our friendly and attentive staff, your cozy room with balcony and valley view, the comfortable bed, invigorating shower, and generous breakfast buffet all contributed to a memorable visit ! 

We truly appreciate your kind words and look forward to welcoming you again soon.

Warm mountain regards,

Owner response

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Really enjoyed our stay at Anova. The staff were extremely friendly and helpful. Our room had a small balcony and a view across the valley. Comfortable bed and wonderful shower. The breakfast buffet is excellent.

Friendly, comfortable hotel

New in the Alps. Anova Want to let you forget the stress of our daily life...The Spa, the restaurant and the 40 differents bedrooms are made for you in a sleek modern "mountain" style. Anova offer bedrooms from double/twins to the larger Anova Suit (20 to 65 m2).The lounge bar will close the day around is fire place.You are welcome...

4.2/5

Anova Hotel & Spa

4.2/5

Montgenèvre is great for:

Accommodation

Facilities