Parking

Pets allowed

Free parking

WiFi available in all areas

Restaurant

Meeting/banquet facilities

Fax/photocopying

Sauna

Massage

Indoor pool

Indoor pool (seasonal)

Heated pool

Plunge pool

Sun loungers or beach chairs

Back massage

Neck massage

Foot massage

Couples massage

Head massage

Hand massage

Full body massage

Swimming pool

Swimming Pool

Golf course (within 3 km)

Fishing

Skiing

Billiards

Hiking

Cycling

Horse riding

Ski storage

Ski school

Water park

Garden

Terrace

Games room

Sun terrace

Outdoor furniture

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Heating

Non-smoking throughout

Emergency cord in bathroom

Pet basket

Pet bowls

Key access

Key card access

Airport shuttle

Car hire

Shuttle service (additional charge)

Airport shuttle (additional charge)

Parking garage

Airport pick up

Airport drop off

Shuttle service

Laundry

Ironing service

Internet services

WiFi

Free WiFi

Express check-in/check-out

Luggage storage

Concierge service

Private check-in/check-out

Invoice provided

Safety deposit box

24-hour security

Smoke alarms

CCTV in common areas

CCTV outside property

Fire extinguishers

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guest accommodation sealed after cleaning

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Food can be delivered to guest accommodation

All plates, cutlery, glasses and other tableware have been sanitized

Breakfast takeaway containers

Delivered food is securely covered

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and key areas

Process in place to check health of guests

First aid kit available

Access to health care professionals

Thermometers for guests provided by property

Face masks for guests available

Cashless payment available

Physical distancing rules followed

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Apart Hotel Dream

Bansko

Blagoevgrad Province

Bulgaria

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Generally our experience was good. Big rooms, very warm. Staff is always happy to help. Asked for different options if lunch and staff took it on board straight away. As well my little one dropped her tablet behind wardrobe maintenance got it without delays and etc..
Just one thing and quit major. I looked at evacuation plan and it was great. However emergency exit was locked. I asked receptionist how does it work as it did not look as magnetic door( but maybe it was). She did not even know it is exit there. So I asked in case of emergency who would lead evacuation, she did know know. Then I asked another receptionist he did not know. Would door open or know in case of fire... Which front hall is at the high risk with 2 open fires and drinking guests in front of it and kitchen behind, that exit I was questioning was only one exit available in case of emergency. But as I said no one knew anything. However staff said they will pass over message to manager which they did but management never contacted us. Then I asked our travel agency and I was told by our agent,,it should open when alarm goes off " which is not very reassuring". After I was told by agent hotel will have meeting regarding these queries. Will it happen or not... However it is clear staff did not have any trainings or drills.

Staff needs training for health and safety

We stayed for a week at the beginning of March in a 2 bedroom apartment and were so well looked after by staff. 
Positives
Lovely staff, helpful and caring. Our rooms huge, beds comfortable,  little mini kitchenette, sofa was also a sofa bed.  6 people could have easily stayed in this apartment (just to note 1 bathroom though). Rooms always lovely and warm, we had our windows open often as weather was very warm.  Safety deposit box hireable from reception 27 lev a week.

Plenty of public area in hotel to seat, bar on ground floor which was reasonably priced. Tvs showing sport for those who wanted it, a billiard table. Swimming pool was clean, a lovely 29c and  empty most of the day as was gym and spa. This was great for me (non skiier).bath robes hireable from reception 20lev a week. Downstairs there were spa treatment rooms but also a steam room, quiet room and 2 saunas.  Even in the evening, when we all went to the sauna there wasn't too many people. Opening times 10am until 8pm. 
I have seen some comments about the food but I feel these are unfounded, we are in Bulgaria not France. The food was plentiful and tasty, different themes each night, easy to eat 8+ of your 5-a-day. Always free fruit available.  At  dinner there was help yourself free juice plus free wines and free beer. 

Negatives 
Our rooms were at the front of hotel just above front doors, so was very noisy,  I should have asked to change but we had unpacked so didn't but my partner was often woken up. Definitely suggest checking where your room is, I'm sure the back of the hotel would have been quieter. 
 
No kettle in room but we knew this from other reviews so took a travel kettle and cups.

Ski hire place in hotel only took cash- Lev and you could only keep your ski stuff there if your hire stuff came from them but that said it turned out better to hire from a place near gondola that was open until 8pm. This is because you could drop all your heavy stuff close by, pick up shoes and walk back or go to a cafe without carrying everything. Also not reliant on hotel bus as was only 10 minute walk between hotel and gondola.


Super hotel for a family week

Bournemouth, Dorset, England

Love this hotel and it's sister hotel lion in borovets. Great facilities, use of spa facilities and treatments are a must and half the price of treatments back home. Bar menu and cost of drinks excellent. Local to bars, restaurants and old town. 10 min walk to gondola, or get the free minibus running throughout the day.

Perfectly placed.

Me, my fiancé and 4 year old boy stayed a week here during the February half term, bearing in mind how the star rating differs from UK I was pleasantly surprised at how lovely it was. 

Room- we were top floor so it got quite hot during the night but we just opened the windows. Clean, tidy, spacious and everything you need. Only negatives I would say is there are no tea/coffee making facilities in the rooms and the mattresses weren’t brilliant. 

Food- for us this was just incredible. We went with the half board option so breakfast and dinner. It was just faultless from the options of cold foods, dips, side dishes to the lovely various hot foods which had a few different cuisines throughout the week. Everything was cooked to perfection which they kept stocked up at all times during the busy half term period. The puddings were delicious and the waiting staff were excellent; very friendly, cleared our plates away quickly, kept everything clean, tidy and running smoothly. Free unlimited local wine and beer at dinner times too which was a bonus! 

Lobby- this part of the hotel was the focal point for a lot of people. It’s a great size with a bar, pool table, lots of chairs/sofas and a lovely big open fire in the middle. The atmosphere was great every night, people playing games, kids having fun and just a genuinely nice place to chill after dinner. 

Pool/spa - again, these pleasantly surprised me. Really nice sized pool with a shallower, smaller pool; loungers to chill out on; couple of really hot showers and the spa downstairs was very tranquil with steam rooms, sauna and the option to buy massages. 

It is a little walk (5ish mins) from the ski shops and gondola but the hotel put on a free shuttle bus quite frequently. We enjoyed the walk too/from most days through the lively town. 

Overall the hotel was friendly, very clean all over, great vibes for young families/younger visitors, great atmosphere and you could tell the staff work really hard. Would love to come back here again!

Really pleasant, would return!

Ryde, Isle of Wight, England

The four star LION Hotel Bansko starts December 2005 in one of the most beautiful and peaceful spots of the country - Bansko resort - the newest and most modern ski resort in Bulgaria. Hotel Lion offers a full range of services and amenities to provide you a memorable gateway experience. The hotel has 190 rooms in different room categories: single rooms, double rooms, studios and luxurious apartments, offering comfort and privacy for your stay. Each guest room features private bathroom with a bath-tub and hairdryer, satellite TV, mini bar and direct telephone

Lion Hotel Bansko

Groups can get their 10th lift pass free. Would you like a free quote?

3.9/5

Apart Hotel Dream

3.9/5

Bansko is great for:

The snow is forecast to be

Good

for the next week

Accommodation

Facilities