Linens, towels and laundry washed in accordance with local authority guidelines

Thermometers for guests provided by property

First aid kit available

Face masks for guests available

Shared lounge/TV area

Terrace

Library

Sun terrace

Shoeshine

Laundry

Daily housekeeping

Trouser press

Sauna

Indoor pool (all year)

Private beach area

Indoor pool

Hot tub/jacuzzi

Fitness centre

Hammam

Heated pool

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and key areas

Access to health care professionals 

Babysitting/child services

Barber/beauty shop

Lockers

24-hour front desk

Express check-in/check-out

Luggage storage

ATM/cash machine on site

Newspapers

Valet parking

Invoice provided

Swimming Pool

Ticket service

On-site parking

Pets allowed

Food can be delivered to guest accommodation

Physical distancing in dining areas

Delivered food is securely covered

All plates, cutlery, glasses and other tableware have been sanitized

Children's playground

Board games/puzzles

Evening entertainment

Parking

Pool/beach towels

Car hire

Massage

Facilities for disabled guests

Designated smoking area

Non-smoking rooms

Meeting/banquet facilities

Fax/photocopying

Business centre

Free WiFi

Internet services

WiFi

Heating

Smoke alarms

CCTV in common areas

Fire extinguishers

CCTV outside property

Safety deposit box

Guests have the option to cancel any cleaning services for their accommodation during their stay

Guest accommodation is disinfected between stays

Guest accommodation sealed after cleaning

Use of cleaning chemicals that are effective against Coronavirus

Spa and wellness centre

Security alarm

Non-smoking throughout

Property is cleaned by professional cleaning companies

Allergy-free room

Lift

Packed lunches

Ski pass vendor

Restaurant

Kid meals

Special diet menus (on request)

Breakfast in the room

Room service

Water sport facilities (on site)

Cycling

Ski storage

Ski school

Bike tours

Hiking

Ski equipment hire (on site)

Fishing

Skiing

Cashless payment available

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

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Arabella Alpenhotel am Spitzingsee

Spitzingsee

Schliersee

Upper Bavaria

Bavaria

Germany

Thanks a lot for your so positive and really detailled feedback here at Tripadvisor! We are very glad you’ve had a good time again at our property and Spitzingsee Resort and appreciate your long-time loyalty to our house. 
Thanks as well for all your hints and details written, where we can still improve. That helps us a lot to grow and enhance guests expectations.

In hope seeing you again one day soon, we remain with best regards and greetings from the entire staff, 
Yours Susann_R./ guest relations 

Owner response

RATE_VALUE

RATE_ROOM

RATE_LOCATION

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RATE_SLEEP

First and foremost: what a beautiful countryside this place sits in. We are happy that they made it "back" to Marriott Bonvoy after having left SPG years ago. Also, the refurbishing is nice - alpine character perfectly well kept and everything tastefully appointed with nice local fabrics. We were lucky having caught a beautiful sunny weekend so the memories are great. Hard product is good - no doubt about that. Staff is friendly and one can tell that a vast majority of team members are rather new to the hotel with some development need and potential. We liked our room - very clean, above average spacious with good stable WLAN signal, coffee maker, safety deposit box and a modern bathroom with all amentities you need for a short stay. This is what I would suggest to improve. First, parking. I was lucky to get a space - the second last one, as we arrived around 3pm. Parking outside is limited. This is one of the basics. When you run a hotel, you need parking - easily accessible. The last thing you want is your guests showing up at reception already slightly frustrated because of circling around the place trying to find a space. Probably just get addmission to the public lot accross the place. It took me ten minutes until my wife asked the receptionist and pointed me to the parking garage. Way too complicated to get your car parked. Second: F&B - both dinner and breakfast. My wife had the venizon cheek and I had the local fish. Venizon was rock hard so she sent it back. Second attempt was good though. My fish was dry and overcooked but I was so hungry I just ate it. All in all a frustrating experience. Breakfast: good quality produce and good choice but poorly managed. It can get tight to get dishes whilst they did not manage to clean our table with used dishes on it. Their staff is nice and friendly but just needs some training. There is also enough staff even when the big restaurant is full. Then, smaller things that make you question the logic behind: on your breakfast table, there is a daily info sheet with QR links on it. Those direct you to Apps that are only available in the Germany Apple App store. They have a minibar, wine and beer glasses on the room but then you can only get the Paulaner beer in room service and not the really good tasting Hacker-Paschorr beer so what happens is that you end up bringing your own drinks from the grocery store in the neighbouring village. So, all in all, a nice breathtaking nature experience and a solid hard product. Soft product needs some good attention and - first and foremost - training and we'll certainly consider retruning.

On track back in the Bonvoy family but still a way to go in terms of service ....

Zurich

On behalf of the entire hotel team, I want to thank you for taking the time to share your feedback and your high scoring and praise, which we appreciate a lot. Good to hear, that you enjoyed your stay and that we were able to excite you. We hope to welcome you back again soon and remain with best regards from all of us. 
Sincerely, 
Susann_R/ guest relations 

Of the many Marriott properties my fiance and I have stayed at around the world, the Arabella Alpenhotel Am Spitzingsee is the absolute best.  Thanks to the wonderful, warm, and personable GM, Franz Margraf, we enjoyed the best hiking experience in our few days there.  Mr. Margraf gave us all the time in the world (like we were the only guests there) to ensure our stay was spectacular.  The front desk was very hospitable as well, and the breakfast buffet was absolutely delicious. Our lovely suite had an incredible view over the lake and mountains.  Thank you, Mr. Margraf (and all the amazing staff)!   We cannot wait to return!

BEST MARRIOTT EXPERIENCE EVER!

San Diego, California

On behalf of the entire hotel team, I want to thank you for taking the time to share your feedback and your high scoring, which we appreciate a lot. Good to hear, that you enjoyed your stay and that we were able to excite you. We hope as well to welcome you back again soon (and then with best weather conditions for you) ... and remain with best regards from all of us. 

Sincerely, 

Susann_R/ guest relations 

Beautiful location right on a mountain lake. Big spacious rooms with balcony and lake view. It was a rainy day, but spa experience made our stay grate. Wonderful relaxing experience. We will come again, hopefully when weather is good to take hikes and explore.

Beautiful location right on a lake.

San Jose, California

A mountain village at the end of all roads at an altitude of 1,100 metres in the middle of the Bavarian mountains. An enchanting, extraordinary place that you will always want to return to. The mountains are beautifully reflected in the crystal-clear Spitzingsee, while soothing silence and tranquility surround the town and the hotel, which is located directly on the Spitzingsee. The peaks are almost close enough to touch here! Our guests have been enjoying genuine Bavarian hospitality with us since 1972. The Spitzingsee mountains make their mark on the 120 rooms and suites. Relax in the AlpenSpa after a great day in the fresh mountain air. Enjoy the luxury of time with us. Your time. Experience, celebrate, relax. Time for exciting experiences, time with family and friends. And you will definitely take these memories home with you.

4.4/5

Arabella Alpenhotel am Spitzingsee

4.4/5

Spitzingsee is great for:

The snow is forecast to be

Great

for the next week

Accommodation

Facilities