Parking

Free parking

Parking on site

Private parking

Parking garage

Accessible parking

Restaurant

Pets allowed

Non-smoking rooms

Facilities for disabled guests

Lift

Safety deposit box

Heating

Allergy-free room

Non-smoking throughout

Room service

Meeting/banquet facilities

24-hour front desk

Business centre

Laundry

Dry cleaning

Car hire

Tour desk

Fax/photocopying

Luggage storage

Concierge service

Vending machine (drinks)

Vending machine (snacks)

Daily housekeeping

Pet basket

Pet bowls

Sauna

Fitness centre

Golf course (within 3 km)

Skiing

Spa and wellness centre

Massage

Children's playground

Hot tub/Jacuzzi

Canoeing

Hiking

Cycling

Indoor pool

Indoor pool (all year)

Beauty Services

Facial treatments

Waxing services

Manicure

Pedicure

Body treatments

Spa facilities

Spa lounge/relaxation area

Spa/wellness packages

Couples massage

Full body massage

Fitness

Yoga classes

Internet services

WiFi

Free WiFi

Ski storage

Ski pass vendor

Public transport tickets

Wheelchair accessible

Toilet with grab rails

Raised toilet

Lower bathroom sink

Heated pool

Swimming pool

Key card access

Smoke alarms

Fire extinguishers

Guest accommodation is disinfected between stays

Physical distancing in dining areas

All plates, cutlery, glasses and other tableware have been sanitized

Cashless payment available

Physical distancing rules followed

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Banff Caribou Lodge and Spa

Banff

Housekeeping moved / touched several of my personal items and bags... I have no idea what they went through.  I feel very violated.

Don’t recommend

Clean, facilities excellent but let down on several factors. Reception staff for example were approached twice but on both occasions seemed annoyed that their ongoing conversation was being interrupted, then abrupt, dismissive and unhelpful. Returned to room after day out but no housekeeping done. Apparently it was still ongoing and reached my room post 5pm. Gym had clearly not been serviced as sprays to clean machines were all empty, bottle filler tap broken.
However beds were comfortable, hotel quiet.

Nice location, poor staff

Comfortable stay although room was a bit dated. Room furnishings could do with a make over, however bed was very comfortable.

Shower/bath combination not ideal, with the shower head being fixed. Shower curtain clean and adequate. Great bath and shampoo products supplied.

Dated room but very comfortable

It’s our 2nd visit in this hotel . We are currently here for 12 days stay and so far so good and I disagree with some of the previous reviews. 

Our check in was smooth, room looks like it has been recently redecorated compared to our previous stay.  It’s clean and spacious, room service attentive and every day, small condiments are top up on daily bases and room cleaned. 

Large big lobby with live fireplace to sit and read a book. 

Approximately 12 min walk to town - Banff Av or local supermarket. 

Pick up bus for Lake Louise and Sunshine village on the door stop included in your ski pass.

Don’t be put off by 45 min bus tourney to Lake Louise (25 mins to Sunshine) as it’s pleasant ride

Local buses also available if anyone would like to go to Fairmont or local towns.

Don’t panic if you haven’t have breakfast included , hotel has restaurant downstairs and you can just simply come down and pay as you go or you can go to the town. 

Reason for giving 4 stars , reception staff nice and polite but  feels detached from the venue compare to many other hotels we have been previously stayed it.

When we come back to Banff that would be our hotel of choice again.

See you next year

There were a lot of bad reviews for this hotel, the problem is that we couldn’t find them. The rooms were clean and alright a little aged but for the most part an enjoyable stay. The food at the Keg was good and the bar was really a nice size to hang out in.

4.0/5

Banff Caribou Lodge and Spa

4.0/5

Banff is great for:

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