Restaurant

Beachfront

Daily housekeeping

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Invoice provided

Physical distancing in dining areas

Shared stationery such as printed menus, magazines, pens, and paper removed

Process in place to check health of guests

First aid kit available

Contactless check-in/check-out

Cashless payment available

Physical distancing rules followed

Staff follow all safety protocols as directed by local authorities

Luggage storage

All plates, cutlery, glasses and other tableware have been sanitized

CCTV outside property

Fire extinguishers

Kid meals

Garden

Terrace

Non-smoking rooms

Family rooms

Sun terrace

Heating

Non-smoking throughout

Designated smoking area

Internet services

WiFi

Free WiFi

Lift

Safety deposit box

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Gabbiano

Malcesine

We've recently returned after a lovely week staying at The Excelsior Bay Hotel. The staff are amazing from Michele and Rosanna at reception, the bar and breakfast staff plus the friendly cleaners!  Hotel is lovely and bright and the rooms very comfortable. We paid extra for a lake view balcony which was so worth it and recommend it if you can! 
Hotel is nicely placed just out of town therefore peaceful. Depending on your mobility the town is anything from a 6/7 minute to 15 minutes walk. The ferry to Limone (across the Lake) is 50 yards from hotel. Limone is beautiful with lots of restaurants and bars plus gelatos to die for! Plenty shops to wander round! 
The ferry to Riva is in the centre of town which is the larger of places to visit. Again an abundance of restaurants and shops. 
Try learning a few phrases of Italian before you go as the locals appreciate your efforts. It's also nice if you can greet them and say thank you in their own language! 
The hotel has now closed for the winter however can highly recommend it when it opens again in May 2026.

Great hotel

Second time staying in this hotel. As amazing  as our first stay. All of all the Staff are so helpful and friendly. Michele and Rosanna go above and beyond to make your stay a brilliant one and can't do enough for all of their customers. Such a friendly hotel in Malcesine  right by the side of the beautiful Lake Garda and within walking distance of a small ferry port. Turn left out of the hotel and there's a restaurant next door and keep walking and there's another couple a bit further round the lake. 10/15 minutes to the right of the hotel and you come to the large ferry port and town, with an abundance of shops restaurants and cafes. Well worth booking a room with lake view.
Just hoping I will be able to return again in the near future.

A little piece of heaven

We enjoyed our week at this lovely hotel. 
The location is perfect, being slightly away from the old town so nice and quiet. We had a lake view room which was gorgeous. The staff at the  hotel are very friendly and efficient. The gentleman at reception was a star, so cheerful, always ready to help and not only that it seemed as if he was always there.  We say it’s time he had a well deserved holiday.
All in all, if you are planning a visit to   Malcesine, we would recommend this friendly hotel.  
Finally I would like to thank the staff for making our holiday such a wonderful experience.

Very friendly Hotel,  in  good location.

We have just returned from a wonderful week based at Excelsior Bay. From arriving to leaving everything was superb. The staff are so friendly and welcoming, always smiling and always happy to help with any problems or queries . They are all incredibly hard working and professional, from the lovely managers on reception, to the delightful waiting staff and super friendly cleaners and maintenance staff who do an amazing job to keep the rooms and surroundings spotlessly clean. The hotel is spotless and the rooms are well equipped, everything restocked daily including water in the fridge and towels changed  as often as required. We had a lovely room overlooking the pool . The breakfasts were superb , plenty of variety both hot and cold (buffet style) and on the one occasion we had lunch this was also delicious (we were usually out and about exploring the town and restaurants so didn’t sample the evening meals). The position of the hotel is unbeatable, right on the lakeside and just a short walk into town - we spent a lot of time just taking in the views at the outside bar/restaurant area whilst having breakfast or a few drinks later in the day . The atmosphere of this beautiful hotel is peaceful and relaxing, everything and everyone is so calm and chilled and the choice of background music is perfect, adding to the effect. The pool is sparkling clean and a pleasant temperature and there is always room around it with no problem finding a sun bed . There is also a lovely gym area (we didn’t use this however as on our hols lol). 
We simply cannot fault the hotel or its amazing staff and were so sad to leave - we shall definitely return one day , maybe upgrading to a lake view room which looked idyllic. Thank you to you all for a wonderful stay , keep doing what you do and we shall hopefully see you all again one day 🥰.

4.2/5

Gabbiano

4.2/5

Accommodation

Facilities