Parking

Free parking

Parking on site

Private parking

Parking garage

Accessible parking

Pets allowed

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Safety deposit box

Soundproof rooms

Heating

Allergy-free room

Non-smoking throughout

Designated smoking area

Minimarket on site

WiFi available in all areas

Room service

Laundry

ATM/cash machine on site

Shuttle service (free)

Lockers

Daily housekeeping

Shuttle service

Snack bar

Kid meals

Kid-friendly buffet

Wine/champagne

Coffee house on site

Sauna

Skiing

Solarium

Spa and wellness centre

Billiards

Table tennis

Hot tub/Jacuzzi

Hiking

Cycling

Hammam

Spa facilities

Steam room

Spa lounge/relaxation area

Spa/wellness packages

Garden

Terrace

Sun terrace

Outdoor furniture

Internet services

WiFi

Free WiFi

Ski storage

Board games/puzzles

Public transport tickets

Wheelchair accessible

Sun loungers or beach chairs

Sun umbrellas

Key access

Smoke alarms

Fire extinguishers

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Delivered food is securely covered

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

First aid kit available

Thermometers for guests provided by property

Face masks for guests available

Cashless payment available

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

Invoice provided

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Garni Residence Trocker

Alpe di Siusi - Kastelruth

Hotel is in a great location, easy walk to local restaurants, grocery, shops, bus stop and historic center. Rooms are spacious and well appointed. Very comfy beds, nice bedding and awesome shower. Mostly quiet, some road noise. Excellent breakfast and very nice sauna/lounge facilities with bonus lovely rooftop sundeck. There is a rooftop jacuzzi tub, but it is not heated. Attentive staff. Surrounding area views stunning. The hotel is VERY smoker friendly and the lobby bar accommodates indoor smoking. The result is a lobby and breakfast area that are full of cigarette smoke, all day long. Luckily, no guests in the rooms next to ours utilized their wonderful large decks, for smoking, so we were able to leave our sliding doors open for ventilation and fresh air.

Nice Stay in Convenient Location

1) The owners/members of staff smoke inside the main office which is not detached from the main reception, plus the main bar at the entrance allows people to smoke. There is no proper ventilation to isolate the smell of smoke As a result, all the hotel (including carpet throughout and smoke free areas) smells like nicotine. The effect was similar to a 1980s Motel. This is quite unacceptable both for families with babies (third hand smoke is as harmful as second hand smoke) or if you consider spending a holiday in the nature with unpolluted air.

2) The staff was unfriendly and unhelpful. When we booked, the room description on booking.com included an internal kitchen. Disappointingly, there was no kitchen in the room. As a result, we didn’t know how to prepare food for our 9 months old baby. The members of the staff refused to admit there was an error on their side. Moreover, when I asked if we could at least quickly use the main kitchen to quickly prepare some food for my son, they said this was impossible because that would have meant cooking in their private kitchen. In reality, the kitchen I had asked
to access was used for the hotel customers breakfast rather than being for private use. 

3) Given the cost of the room, we found the breakfast quite basic and relatively below the average when compared to the average standard of similar accomodations in Castelrotto. They charged us for a cappuccino, and the coffee was quite disgusting. 


Unhelpful staff, smell of smoke and basic breakfast

we took a  self catered  flat here . It was  very  very clean, luminous, and modern  - well fitted out and large , with two balconies. Excellent tranquil  location,   being  very close to the  pretty village and 3 supermarkets . garage parking underneath . The bus  for  the  cable  and Ortisei car stops right outside . To be recommended .

Great place  from which to tour  the area

Loved the décor or our room and the setting. The breakfast was very good with a pot of coffee at your table. The only negative was, that we were told upon arrival we were to pay in cash. I did not see this on the website and before writing this review I checked again but it does not mention cash.

3.9/5

Garni Residence Trocker

3.9/5

Alpe di Siusi - Kastelruth is great for:

Accommodation

Facilities