Parking

Express check-in/check-out

Currency exchange

Tour desk

Luggage storage

Concierge service

Private check-in/check-out

Invoice provided

Safety deposit box

24-hour security

Security alarm

Smoke alarms

CCTV outside property

Fire extinguishers

Fax/photocopying

Daily housekeeping

Themed dinner nights

Use of cleaning chemicals that are effective against Coronavirus

Screens or physical barriers placed between staff and guests in appropriate areas

Physical distancing rules followed

Cashless payment available

Face masks for guests available

Thermometers for guests provided by property

First aid kit available

Free WiFi

Hand sanitizer in guest accommodation and key areas

Staff follow all safety protocols as directed by local authorities

Food can be delivered to guest accommodation

Physical distancing in dining areas

Guests have the option to cancel any cleaning services for their accommodation during their stay

Guest accommodation is disinfected between stays

Linens, towels and laundry washed in accordance with local authority guidelines

Shared stationery such as printed menus, magazines, pens, and paper removed

WiFi

Process in place to check health of guests

Airport shuttle (additional charge)

Hot tub/Jacuzzi

Fitness centre

Sauna

Kid meals

Special diet menus (on request)

Snack bar

Outdoor pool

Breakfast in the room

Room service

Restaurant

Private parking

Parking on site

Free parking

Internet services

Outdoor pool (seasonal)

WiFi available in all areas

Pool with view

Infinity pool

Air conditioning

Non-smoking throughout

Airport shuttle

Lift

Facilities for disabled guests

Non-smoking rooms

Heating

Sun terrace

Terrace

Garden

Swimming Pool

Shallow end

Shared lounge/TV area

Pool/beach towels

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Hotel Cristallo - Malcesine

Malcesine

Province of Verona

Veneto

Italy

Yes, it’s clean enough, is not too far from the town centre (15 mins walk), some of the good and many of the waiting staff are lovely, BUT the aircon hardly works at all, the pool is tiny, the roof top area is hardly useable as it has no shade and the Manager (Maria?) is dreadful. She routinely sits in the lobby with her back to the guests and is not interested. Maybe it’s time to retire. Her customer service skills are appalling and she’s ready to give you a sarcastic answer to any problems you might have with the room.
Dreadful.

Fawlty Towers without the laughs.

Kenilworth, Warwickshire, England

Review
Spend an extra £100 and get a better hotel! 
I have given this hotel 1* because 
A - the manager is very rude and unprofessional. She likes to sit with her back to the guests and talks at people rather than to them. Our shower head needed repairing and she tutted and sighed as though it was our fault. (5 minute job)
B - The hotel looks as though it was updated back in the 70s with plastic flowers and dated furniture 
C - rooms very tired with an exceptionally loud air conditioning unit that barely cools the room. (Looks like an old chunky storage heater that sits on the floor). 
D - The hotel sits on a main road which gets very busy and loud, so there is no chance of feeling relaxed by the small pool. 
C - the pool area is very small and not enough beds for all the guests. However if you like to bake in the heat there is a roof top terrace that has chairs but no umbrellas. Always empty because no one can stay up there for more than 10 minutes. Would be much nicer if it was converted into a Roof Top bar, and would probably bring in more revenue. 
The front of the restaurant area overlooks the beautiful lake but for some unknown reason the manager blocks it all off so the guests have a view of the car park and drive during breakfast and dinner🤷‍♀️
Maria, if you are reading this maybe it’s time for you to retire or learn to smile at the guests and at least pretend you are enjoying your job.

Spend an extra £100 and get a better hotel!

United Kingdom

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This is the worst hotel we have stayed in. It is in desperate need of updating. There was only one socket which was under the bench and shared with the fridge and kettle. There was no tea or coffee, just a kettle. The shower was tiny and had a rusty plughole. The food was dreadful, the pizza from a local cafe for lunch was far better. The only good point was the Aircon and the view from the shared and overlooked balcony.

Worst hotel we have stayed in.

If you’re looking for a hotel in Malcesine, look no further than Hotel Cristallo.
Close to some of Malcesine's most popular landmarks, such as Chiesa della Madonna della Fontana (0.3 mi) and Eremo dei Santi Benigno e Caro (0.8 mi), Cristallo Hotel is a great destination for tourists.
Guest rooms offer amenities such as air conditioning and a desk, and guests can go online with internet access offered by the hotel.
Hotel Cristallo Malcesine features a concierge, a rooftop terrace, and currency exchange, to help make your stay more enjoyable. The property also boasts a pool and free breakfast. If you are driving to Hotel Cristallo, free parking is available.
If you like sushi restaurants, Hotel Cristallo Malcesine is conveniently located near Ristorante Chegoya.
There is no shortage of things to do in the area: explore popular architectural buildings such as Palazzo dei Capitani di Malcesine.
The staff at Hotel Cristallo looks forward to serving you during your upcoming visit.


3.7/5

Hotel Cristallo - Malcesine

3.7/5

Accommodation

Facilities