Heated pool

Terrace

Sun terrace

Garden

Non-smoking rooms

Lift

VIP room facilities

Heating

Family rooms

Non-smoking throughout

Facilities for disabled guests

Shared lounge/TV area

Safety deposit box

CCTV outside property

Security alarm

Fire extinguishers

Smoke alarms

CCTV in common areas

Horse riding

Live sport events (broadcast)

Ski storage

Archery

Cycling

24-hour security

Meeting/banquet facilities

Business centre

Fax/photocopying

Linens, towels and laundry washed in accordance with local authority guidelines

Guests have the option to cancel any cleaning services for their accommodation during their stay

Guest accommodation is disinfected between stays

Use of cleaning chemicals that are effective against Coronavirus

Guest accommodation sealed after cleaning

Cashless payment available

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

All plates, cutlery, glasses and other tableware have been sanitized

Breakfast takeaway containers

Food can be delivered to guest accommodation

Delivered food is securely covered

Physical distancing in dining areas

Shoeshine

Daily housekeeping

Trouser press

Ironing service

Nightclub/DJ

Evening entertainment

Indoor play area

Books, DVDs, music for children

Board games/puzzles

Kids' club

Table tennis

Happy hour

Laundry

Hiking

Valet parking

24-hour front desk

Currency exchange

Luggage storage

Express check-in/check-out

Restaurant

Room service

Packed lunches

Breakfast in the room

Kid meals

Swimming Pool

Fitness centre

Massage

Pool bar

Hot tub/jacuzzi

Indoor pool

Hammam

Sauna

Pool with view

Spa and wellness centre

Pool/beach towels

Bike tours

ATM/cash machine on site

Invoice provided

Indoor pool (all year)

First aid kit available

Fishing

Private check-in/check-out

Ski equipment hire (on site)

Ski school

Ski pass vendor

Skiing

Walking tours

Themed dinner nights

Tennis court

Internet services

WiFi

Free WiFi

Bowling

Staff follow all safety protocols as directed by local authorities

On-site parking

Private parking

Parking

WiFi available in all areas

Thermometers for guests provided by property

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Hotel Orlovetz

Pamporovo

Very poor, cold, inedible evening meals and service, we had upgraded from bed and breakfast to half board, our mistake!

Staff seemed miserable and young man on reception shrugged his shoulders when we complained about food and said “no one else has complained” we know this isn’t true having read other reviews since.

You are given one complimentary bottle of water on arrival in your room, there are no other complimentary drinks.

Rooms stank of cigarettes and were too hot.

Definitely not a 5 star hotel.  Would not recommend.

Skiing, package holiday.

Having been to Pamporovo many times and stayed in The Orvelets  at least 4 times I feel that the standard is dropped . In particular 
1. Food in Orvelets , poor selection, cold , staff friendliness not good. As mentioned we complained to management and they let us eat in the Perilik, where the food selection is far more extensive and most warm ( I know Bulgarian food is never hot) . Great salad bar and desert selection. The staff were more attentive and friendly too. 
2. Shuttle bus from Orvelets not as good as previous. Often full from Perilik pick up , often waited 30 minutes or more on some days .
3. Rooms had coffee pod machines and came with 2 coffee pods that were replenished each day. On check out they charged 7euro for coffee except for the first two. They said it was mentioned on the mini bar taffif , but that’s not clear. So felt very disappointed considering its 5* hotel. They also provided a complementary bottle of water the first day that was clearly marked as complementary but then nothing on the following days, for a 5* hotel I think it’s below standard not to provide Guests with water. Even at dinner there was not water provided, you had to purchase. 
Overall I feel Pamporovo has become very expensive and not value for money.  I think next year we will be looking for a different resort.

Over priced and not 5 star service

Great four nights away at the Orlovetz. Loved it. Great hotel. Lovely spa. Close to amenities. Good transfer service to slopes. Breakfast choice good but omelettes and pancakes slow. Replace toilet roll more often please. Otherwise great!

Great stay in the snow!

Stayed for a week in Feb for skiing with family. Hotel and room was lovely and clean. Staff were pleasant. Room was very warm but we just opened the door to the balcony. Towels changed each day and beds made. 
Breakfast was a let down. Hot food was cold unless you had omelette or crepes, but this meant you had to wait in line. I did ask if they had a microwave but the girl just pointed to the kitchen and said cooker? Also they need to invest in a bigger toaster. A two slice toaster really isn't big enough. 
Both my daughter and myself went for a message in the spa, and it was worth it.
Pool is small but if you just want to relax after a days skiing its grand. 
Bus runs every morning to the slopes, we never waited more that 5 min and again in the afternoons. 

Would I stay again, we  probably would.

Lovely hotel

Myself and my two children staying here for a week of skiing. Everyone of the staff are super helpful and friendly. The hotel is very nicely presented and clean. It deserves its 5 stars. Spa is super also. Had a massage and was very nice. The sunset this morning at breakfast was breathtaking. Food is delicious also. We would come back here again for sure.

4.1/5

Hotel Orlovetz

4.1/5

Pamporovo is great for:

The snow is forecast to be

Great

for the next week

Accommodation

Facilities