Parking

Pets allowed

Free parking

Parking on site

Private parking

WiFi available in all areas

Restaurant

Room service

Breakfast in the room

BBQ facilities

Packed lunches

Special diet menus (on request)

Grocery deliveries

Kid meals

Wine/champagne

Fruits

Coffee house on site

Meeting/banquet facilities

Fax/photocopying

24-hour front desk

Express check-in/check-out

Tour desk

Luggage storage

Concierge service

Sauna

Fitness centre

Solarium

Spa and wellness centre

Massage

Indoor pool

Indoor pool (all year)

Swimming pool toys

Pool with view

Heated pool

Pool/beach towels

Sun loungers or beach chairs

Sun umbrellas

Beauty Services

Facial treatments

Body treatments

Spa facilities

Steam room

Spa lounge/relaxation area

Foot bath

Spa/wellness packages

Fitness

Yoga classes

Fitness classes

Fitness/spa locker rooms

Swimming pool

Swimming Pool

Garden

Terrace

Games room

Sun terrace

Shared lounge/TV area

Outdoor furniture

Picnic area

Non-smoking rooms

Family rooms

Lift

Heating

Non-smoking throughout

Pet bowls

Key card access

Airport shuttle

Car hire

Shuttle service (additional charge)

Accessible parking

Shuttle service

Fishing

Skiing

Billiards

Table tennis

Hiking

Cycling

Horse riding

Ski storage

Ski school

Ski equipment hire on site

Ski-to-door access

Tennis equipment

Badminton equipment

Walking tours

Bike tours

Themed dinner nights

Archery

Babysitting/child services

Children's playground

Karaoke

Entertainment staff

Nightclub/DJ

Kids' club

Board games/puzzles

Indoor play area

Kids' outdoor play equipment

Laundry

Ironing service

Daily housekeeping

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Hotel Yastrebets Wellness & Spa

Borovets

Me and my family went to this hotel which was so disappointing, the room looks big in the picture but its actually small , the beds are so uncomfortable i did not sleep at all, and after all of this bad experience i got to the breakfast and it was even worse then the rooms, the waiters are rude, unhelpful, and i went to go my breakfast 20 mins before it was closing and the waiter tupped on my back saying breakfast is finished

Rude waitress

breakfast was extremely uncomfortable due to the behavior of the waitstaff. While I was still getting food, a waitress tapped me on the back and abruptly said, “breakfast finished.” There was no polite explanation or warning beforehand.

What made it worse was that I felt watched while I was eating, and my plate was taken away while I was literally taking my last bite. This felt rushed, disrespectful, and unprofessional. A guest should never be made to feel unwelcome or hurried in this way, especially during a meal they are entitled to.
 I hope management addresses this, as it left a very negative impression.

ruined my appetite

We were there during summer but this is probably primarily a winter resort. The rooms were clean and the front desk staff was friendly.

Highlights: The spa manager (a gentleman with white hair) was such a lovely person. Someone who you can tell right away is kind and caring. He didn’t speak English but showed me around all the features of the spa (there are many areas, sauna, steam, Turkish type steams etc etc.) He offered me tea and when I declined, he brought me water. He had really amazing healing type energy and it was lovely to have met him.

There is a trail that leads to the forest from the hotel. Definitely take that walk. They have some neat wooden carvings of animals and a huge giant’s type table with chairs in the forest. They hold weddings around that forest area and it looks like a forest fairy-land. 

The exterior of the hotel has a nice alpine look.
I think it is situated pretty near one of the ski lifts for the area also and I’m sure the hotel looks magical in winter.

Low points:
The rooms we booked was listed as a two-bedroom family suite. The problem was that it was one bedroom with a king size type bed and a living room with a sofa bed, not two actual bedrooms. The sofa bed was wide enough for two kids but not the most comfortable. The bedroom only had high clerestory windows with no way to actually look out and that doesn’t give a room a good feeling. Luckily that bedroom did have air conditioning which you do need in the summer. The living room did not have AC but did have a window, alas without a screen. The mountain air at night is fine but you do need a screen with mosquitos. 
The bathroom is sort of standard for that era of Bulgarian hotel - so it was fine but not great. It did have a bidet which is always nice. It did have a small step up in the middle which you had to remember so that you didn’t trip.

Breakfast was pretty dismal. At many of these hotels, it’s as if they need to check off a series of items to keep a certain listing of type of hotel, but checking off that you have an item instead of just having a few items that are more edible and taste good are not the same thing. I ended up mostly eating just the toast with jam. Everything else seemed suspect. Even the coffee was tough to deal with.
I know many of the hotels recycle items from dinner or from breakfast from the days before and am used to that, but this one lacked much of anything that was quality.  One day they had a homemade cake (kind of a coffee cake) and that was good.

This probably wouldn’t be our first choice of a place to stay again but maybe it offers an advantage location-wise if you are skiing and there was the really good spa with the gracious gentleman running it.
The dinner we had was good albeit quite expensive and with small portions so that restaurant is ok. The breakfast is served on the second floor in a low ceilinged space. There is a patio but that’s where the smokers go.

4.4/5

Hotel Yastrebets Wellness & Spa

4.4/5

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