Laundry*

Free WiFi

Shuttle service 

Safety deposit box*

Skiing

Ski storage

Sauna

Hot tub/jacuzzi

Hammam

Baby safety gates 

Restaurant

Massage*

Kid-friendly buffet

Ironing service*

Daily housekeeping

Lift

Non-smoking throughout

Facilities for disabled guests

Private check-in/check-out

24-hour front desk

Lockers

Luggage storage

Towels

Slippers

Free toiletries

Hairdryer

Pets allowed*

Fitness/spa locker rooms

Spa lounge/relaxation area

Steam room 

Additional local charge for these facilities

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Mura Hotel

Bansko

Blagoevgrad Province

Bulgaria

Firstly the check in took ages with no apology for the wait. The car parking is not on site it is down the road , no big deal but they don’t tell you that they try to get you to pay on an app( which was really expensive. The room was basic and the toilet didn’t flush properly. I pointed that out to reception but they just looked at me blankly. The room stank of smoke and made me feel quite ill. The thing that got to me most though was how unfriendly the staff were. No good morning no hello , tried to avoid eye contact and just plain miserable. Spoilt the whole stay for me. Breakfast was very basic and poorly prepared and the woman in there was the most miserable out of the lot. I was there 6 nights ( meant to be 7 but I couldn’t stand it anymore so I went and booked into a lovely hotel at the airport for the last night. The only good thing about the place was the ski shuttle bus. Always on time and the driver was ok. The walls are really thin and you can hear everything through them. The bar is basic and the barman was the second most miserable one and no draft beer!!

You get what you pay for but some of the basics were bad.

Maidstone, Kent, England

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The hotel in itself was actually quite nice however the experience was ruined by one rude member of staff and the food being diabolical. The receptionist was a blonde woman who was extremely rude for no reason at all. Refused to help us book a taxi or tell us where any helpful information for locations of restaurants, gondola times ect. 
Aside from that the breakfast every morning consisted of cold breakfast items such as beans and bacon. The coffee machine was good and they served juice however the food was poor and exactly the same every day. Would not stay here again.

Do not stay

The staff was arrogant, the breakfast food was not diversified at all, they didn't care if people kept coming, they turned off the coffee machine right in front of me. The first day I arrived, I hadn't checked in because the room was occupied and they didn't even want to give us a coffee, even though I said we were paying for it. Plus there is no bed frame, you sleep on a mattress placed on another mattress, it's dirty and when I entered the room it smelled bad. I would never go back and I don't recommend it. plus they don't even have parking for customers, you have to pay

Never again

You get what you pay for. 
Rooms had stained carpets and sofas/stools, however the cleaners did a great job at making up the beds and changing sheets/ towels/ replenishing toiletries daily upon request. 
No air con, so gets very hot unless you sleep with a balcony door open. 
Beds are fairly uncomfortable, but what can you expect for such cheap accommodation. 
The bar is very expensive, would recommend going into town for drinks as town has a nicer environment too. 
Free continental breakfast- very basic stuff, but can’t complain too much as it is included in the price of your stay. 
The shuttle bus to the gondola is a great service provided, and the driver is very polite and friendly. It’s a shame I can’t say that for all of the staff. The receptionist with brown hair is lovely, she makes a real effort to speak English and her customer service is excellent! The blonde receptionist, on the other hand, is extremely rude. She makes you feel unwelcome, she definitely does not like English people. She shouted at me in Bulgarian for refilling my water bottle at breakfast (I paid for this!) How absurd! When I appeared confused, she proceeded to physically smack my bottle and shout ‘no no no’ very aggressively- as a young female - it was quite scary actually.

You get what you pay for

Oxford, Oxfordshire, England

Could not fault them. Not the poshest, but everything you could want and more. We had a lovely comfortable stay. Good breakfast, we recommend the hot chocolate - button 6. Great shuttlebus and lovely steam room and hot tub. Lovely staff too! Thank you!

Comfortable Hotel Mura

Hotel Mura, centrally positioned in the old town, nestled alongside the picturesque River Glazne and just one kilometer from the bottom station of the gondola lift. Convenience is key, and our regular shuttle service to and from the bottom station of the gondola lift ensures access to the region's captivating ski slopes. Each of our well-appointed rooms is designed with your comfort in mind, featuring a flat-screen TV, mini fridge, and complimentary WiFi. For added security, safety deposit boxes are conveniently located at the reception, available for an additional fee. Indulge in the soothing ambiance of our spa, where a jacuzzi, sauna, and steam bath await to rejuvenate your senses. For those seeking additional relaxation, our spa also offers massages, available for an extra charge. Winter sports enthusiasts will appreciate our dedicated storage room, providing a secure space for your ski and snowboard equipment.

3.9/5

Mura Hotel

3.9/5

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