Skiing

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Résidence Phoenix A by Leavetown Vacations

Alpe d'Huez

WARNING

DO NOT stay here. What was a great holiday ended on a very sour note. On entry to the apartment you will notice the only information about the apartment is the 3 rules you have to follow before checking out. ‘Empty rubbish and hoover, put all linen and towels into the laundry bag provided, and empty the dishwasher’ - otherwise they may need to take money from your deposit. Of course and like all respectful customers do, we followed these instructions and spent over an hour deep cleaning our apartment leaving it completely spotless. 

Sadly, on return to the UK our full deposit was not returned to us so we messaged the manager on reception asking why. His response was that they needed to take extra money for the cleaning fee due to the state we left the apartment in. He then went on to attach some photos which showed our apartment in a very untidy state. The photos were a total lie and were clearly not taken the day of our departure. I have attached one of the pictures which shows the lounge and balcony in an untidy state. In the 3 days leading up to our departure, a total of 1.11m of snow had fallen, leading to a balcony full of snow. The picture shows no snow at all on the balcony which clearly proves these photos were not as a result of our stay and taken prior. (Also attached, a picture showing the amount of snow that had fallen on departure day).

This is quite simply FRAUD and we are taking this matter further. 

What would have been returning customers, is now no longer the case. A real shame which ruined our week.

3.7/5

Résidence Phoenix A by Leavetown Vacations

3.7/5

Alpe d'Huez is great for:

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