Sun terrace

Lift

Non-smoking throughout

Facilities for disabled guests

Indoor play area

Children's playground

Games room

Terrace

Daily housekeeping

Laundry*

Safety deposit box*

Free WiFi

Mini-market on site

Barber/beauty shop

Free private parking

ATM/cash machine on site

Airport shuttle*

Ironing service*

Concierge service

Table tennis

Kid-friendly buffet

Room service

Restaurant

Kid meals*

Massage*

Fitness centre

Hot tub/jacuzzi

Hammam

Indoor pool

Sauna

Spa and wellness centre

24-hour front desk

Ski storage

Live sport events (broadcast)

Special diet menus (on request)

Billiards*

Luggage storage

Meeting/banquet facilities*

Ski-to-door access

Ski school*

Ski equipment hire (on site)

Hiking*

Skiing

Towels

Slippers

Free toiletries

Hairdryer

Board games/puzzles

Shared lounge/TV area

Steam room 

Additional local charge for these facilities

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Rila Hotel Borovets

Borovets

Sofia Region

Bulgaria

This was our fifth year staying at the hotel for a family ski vacation, and we always enjoy it.
There are activities for kids (ours are 8 and 11), the food this year was very good, the staff is friendly and helpful, and the bar is excellent.
Rooms are clean and well-maintained.
A great choice for a family ski holiday — we’re happy to keep coming back.

A Great Family Ski Hotel

The good parts:
*Room was clean and had everything you need including fridge
*Spa is excellent 
*Terrace Bar is a lovely place for a drink and the staff were friendly
*Half board option was good although we chose to eat later when it was a bit quieter
*ski hire and storage facility is great, it’s a good location for both sets of slopes 

The not so good:
*had booked a slope view and was given a room above the main road, reception were incredibly rude and unhelpful about it on the first night, although guest relations did resolve it on the second day and we got a room move
*the noise is REALLY bad. Both from the bars outside and also from the groups of children inside. I had to use earplugs and noise doesn’t normally bother me
*trying to get a drink with dinner is impossible, we had to go back to the front desk on day 1 to ask for service and then just stuck to water the rest of the week as no-one would make eye contact 
*you can’t get a seat in the lobby bar in the evenings. People just seem to be reserving seats but not drinking. 

We’ve been to Borovets multiple times and decided to treat ourselves to the Rila… next year we’ll be going back to an apartment for 1/4 the price but a decent nights sleep!

Great location but you pay for it with the noise

High Wycombe, Buckinghamshire, England

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We have just returned from a week at the Rila Hotel. We opted for half board and wouldn’t  do it again as the evening meal was dreadful every night 
Two family member got upset tummies so we dined out in the evening 
We had to buy water from the local markets as no bottles of water provided. 
We had the same sheets on the beds for the week which was a shame even though the room had been tidied and bathroom cleaned with fresh towels 
We only got two sachets of coffee and some mornings had none as they had forgotten to leave some 
The rooms were spacious and warm and in general the hotel is spotless with a great service in the ski lobby area and location is great. 
Lobby area nice if you could get a seat!!

Review of Hotel

Dear Sarah,

Thank you very much for taking the time to share such a detailed review of your January ski holiday with us. We truly appreciate your balanced feedback and are delighted to read that you enjoyed our location, spacious and warm room, signature slope view, spa facilities, ski room service, and the friendliness of our team. It is especially pleasing to know that the slope view and overall comfort of the hotel contributed positively to your stay.
We also value your honest comments regarding the areas where we did not fully meet expectations. Please accept our sincere apologies for the temperature and consistency of the food, particularly during breakfast and evening meals. This is certainly not the standard we strive to maintain, and your observations regarding hot plate monitoring, food replenishment, and service attention in the restaurant have been noted and shared with our F&B management teams for immediate review and improvement.
We regret that drink service during dinner was inconsistent after your first evening. Attentive table service is an important part of the dining experience, and we appreciate you bringing this to our attention so we can address this with our staff through additional training and supervision.
Thank you also for highlighting our spa, entertainment, terrace bar, casino, and ski storage facilities, as well as providing helpful insight for future guests regarding peak times and available amenities.
We are pleased to hear that you are planning to stay with us again. Your feedback is invaluable in helping us improve, and we truly hope to have the opportunity to welcome you back and provide an even better experience next time.

Warm regards,
Lyuba Klenova
Manager Guest Relations

Owner response

We chose this hotel as knew it was in a great location in Borovets ie near to the slopes/restaurants/bars and had rooms that overlooked the slopes, with lots of amenities.
Room was big and always warm, with a fridge and tea/coffee making facilities. Only downside was that there was no safe, however you could rent these near to reception. We had a signature slope view and glad we paid the extra for the view.
We used the spa once, pool was a bit cold but jacuzzis and sauna/steam rooms were really good.
We didn’t use the lobby bar as it was always busy but it had a DJ/bands on each night and instead we went to the terrace bar or went out to other bars.
Didn’t realise they had a little casino with various slots as well as an added extra.
We used the boot/ski room as had hired our skis from elsewhere but it was really good,’staff were friendly and did everything as quick as they could - peak times for being busy was around 10am and then at 5pm.
The food for us was our only downside - breakfast buffet was fine, suited different nationalities and there were things for children and you got your own hot drinks but the food was never very warm ie scrambled eggs/beans were under a hot plate but never hot. The evening meal was simply not great - again the food was never hot, the hot plates didn’t seem to do much and leaving pieces of pizza out on a board, where there were only ever a few at a time just got cold. For the size of the hotel, the choice wasn’t very big and similar food each night. You hardly saw anyone behind the hot plates, very occasionally someone would come out but on being to numerous hotels before, if food is running out, it’s quickly replenished but not here.
On our first night, someone asked us what drinks we’d like and so we had wine (to note these are half bottles of wine 375ml not standard 750ml) but after our first night we were never asked by anyone if we wanted a drink ie not one member of staff came up to our table and asked, so we had water for the remaining visits.
Overall the hotel is really good and due to all the good points, would stay again but only with breakfast and go elsewhere for dinner.

January Ski Holiday

Location Hotel Rila is located in the heart of the first mountain resort in the Balkans - Borovets, only 70km from the capital Sofia. At the foot of the ski slopes - 200m from the Gondola lift, 50m from the Martinovi Baraki lift and 100m from the Sitnyakovo Express lift, Rila is the ideal ski-in / ski-out hotel for mountain lovers in every season. For every age and every season Hotel Rila is the place for your vacation, suitable for all ages in every season, offering ideal opportunities for recreation through sports and outdoor and indoor entertainment. In the Winter Rila is the perfect ski-in / ski-out hotel in the bottom of the ski pistes. You can buy your lift pass and book your ski or snowboard lesson here. The hotel also offers rental equipment and a personal equipment storage depot. In the Summer For nature lovers, Rila Hotel offers mountain guides and selected hiking trails, cycling in the mountains, horseback riding, fishing, picnicking and more. The hotel design The design of the hotel, inspired by the French ski resort Les Arcs, incorporates the rich history of the region and current trends and creates the unique modern alpine style of Rila. Accommodation Hotel Rila offers its guests accommodation in SUPERIOR and SIGNATURE rooms, with views of the slopes or the ancient pine forests of the Resort. Restaurants and bars Wide variety of restaurants and bars for every taste - two buffet restaurants: Seasons and Les Arcs; a-la-carte restaurant Samokovi – regional cuisine with modern touch by Chef Veselin Kalev, Champions Lobby Bar & Diner – seasonal menu with home-made pastries by our pastry Chef Gergana Shipochka; and The Terrace Lounge - terrace bar with impressive views of the slopes. Conference center The brand new conference center offers various opportunities for organizing congresses, conferences, trainings, workshops, cocktails, parties and other business and personal events. Rila SPA Recently renovated, the SPA center offers a thermo-zone and the most up-to-date treatments in a soothing environment. For kids The youngest guests can have fun in the renovated ski kindergarten in the winter and the new children's club open year-round. Children's animation program during the summer season - from Friday to Sunday. Services The hotel offers its guests parking, shops and beauty salons, ATM and currency exchange desk, ski depot and many other amenities.

4.0/5

Rila Hotel Borovets

4.0/5

Borovets is great for:

Accommodation

Facilities