Parking

Pets allowed

Free parking

Parking on site

WiFi available in all areas

Paid WiFi

Restaurant

Room service

Snack bar

Vending machine (drinks)

Vending machine (snacks)

Meeting/banquet facilities

Business centre

24-hour front desk

ATM/cash machine on site

Concierge service

Sauna

Fitness centre

Hot tub/Jacuzzi

Indoor pool

Fitness

Swimming pool

Swimming Pool

Golf course (within 3 km)

Skiing

Ski storage

Ski equipment hire on site

Ski pass vendor

Non-smoking rooms

Facilities for disabled guests

Lift

Heating

Non-smoking throughout

Air conditioning

Pet bowls

Laundry

Dry cleaning

Internet services

WiFi

Safety deposit box

24-hour security

Security alarm

Smoke alarms

Fire extinguishers

Shared lounge/TV area

Bicycle rental

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Food can be delivered to guest accommodation

All plates, cutlery, glasses and other tableware have been sanitized

Breakfast takeaway containers

Delivered food is securely covered

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

First aid kit available

Access to health care professionals

Face masks for guests available

Contactless check-in/check-out

Cashless payment available

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

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Sheraton Park City

Park City

Wasatch Range

Utah

United States

Thank you so much for your kind review! I am thrilled to hear you had a lovely weekend and enjoyed our convenient location and complimentary shuttle. It’s great that your room was spacious and comfortable, and I am glad I was able to lend a helping hand and quickly resolve the restaurant credit issue. My team really appreciates your recommendation and can’t wait to welcome you back to Sheraton Park City for another wonderful stay!

Best,   
Kate Winslow 
Assistant Front Office Manager

Owner response

We had a lovely weekend staying at the Sheraton. Close to the slopes/Main St., and there’s a complimentary shuttle to both locations. We never had an issue waiting too long for the shuttle either. The room was spacious and even had two sinks. There is a $15 restaurant credit included with the $30 destination fee. The credit was not applied on our bill when we checked out, but we communicated with Laine over email and she quickly resolved the issue. Would recommend!

Great hotel, friendly staff

Mercer Island, Washington

Thank you so much for your thoughtful review! We’re thrilled to hear your stay was so enjoyable and that Mel made such a wonderful first impression—she’ll be delighted to receive your recognition. It’s also great to know you enjoyed your room, Timber's restaurant, and our convenient shuttle service. We look forward to welcoming you back for another terrific stay in Park City!

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Wonderful stay at Sheraton Park City. Mel at the front desk was born to work in hospitality. Amazing first impression and terrific 4 night stay. The room was perfect, Timbers restaurant onsite didn’t disappoint, the shuttle to downtown was prompt and easy. Very enjoyable stay.

Mel rocks

Ottawa, Ontario

Thank you for taking the time to share such a detailed review of your recent stay with us. While I am pleased to hear your kind recognition of our housekeeping team and the cleanliness and comfort of your guestroom, I am truly disheartened to learn about the negative experiences you encountered with other aspects of your stay. Please accept my sincere apologies.

The level of service you described from our front desk team members is not reflective of the warm, welcoming hospitality we strive to provide. I do want to share with you that both Eddie and Zach are no longer part of our team. That said, I will still be reviewing your feedback with the rest of our front desk associates to ensure proper training and coaching are in place. Every guest should feel appreciated and cared for, and I regret that this was not your experience.

Regarding the Club Lounge, I am equally concerned by your comments on the quality, presentation, and sanitation of the food offerings, as well as your observations about staff behavior. This is unacceptable and falls far below both Marriott brand standards and our own expectations. Please know your feedback has already been shared with our culinary and food & beverage leadership teams so that corrective measures can be taken right away, including enhanced quality checks, sanitation procedures, and proper training for all associates.

I understand how disappointing it must have been to encounter so many challenges during your stay, especially when you were expecting the high standards that Marriott is known for worldwide. Your comments will help us take immediate action to address these shortcomings so that they do not happen again.

Despite these setbacks, I am grateful for your acknowledgment of our housekeeping team, and I will ensure your compliments are passed along to them. They will be proud to know their professionalism and effort stood out to you.

I would greatly value the opportunity to personally connect with you regarding your experience. If you are willing, please reach out to me directly at laine.perkins@sheratonparkcity.com, so I can follow up with you and restore your confidence in our hotel.

Thank you again for your feedback—it is invaluable in helping us improve. I hope we will have the opportunity to welcome you back in the future and provide you with the elevated experience you rightfully expect and deserve.

Best,
Laine Perkins
Front Office Manager

Eddie, Zach and the woman of Asian heritage at the front desk are very unprofessional and miserables. When I check in Eddie was obviously not happy to see us, was very abrupt and did not welcome us and did not bother to tell us how to go to the underground parking, use the lifts and the hotel amenities. We felt like we were unwanted. The woman of Asian lady was very rude and very short answering our question and walk away from behind the front desk .
Zach was too busy at checking us out by chatting with another member of the Sheraton staff and ignored us for a while. He was obviously annoyed that we disturbed his conversation.Again not thank you or asking us how was our stay.
At the Club lounge the food for breakfast and food served as hors-d'oeuvres in the evening were disgusting, poor quality and most of them inedible. Oatmeal that was served was reheated left over from the previous day and inedible. Paper thin soggy French toast and hight fructose fake maple syrup served in a sticky glass container. Over ripened and black bananas. Plastic spoons buried in the breakfast glass jars are very unhygienic because you are touching the food when trying to get a helping. Gross! No paper napkins on a couple of days! Left over and dried up crudités were served twice. Dried up humus that was obviously not stored properly and showed a crust and discoloration on top.
Again unappetizing and gross to the eye and the taste! Horrible dried left over pieces of blue, soft and hard cheeses were served one evening with burnt hard rock slices of old bread. You should be ashamed to serve this rubbish to your valuable guests. Nachos and black beans orange cheese sauce from a can !
Over cooked and dried up fried raviolis. So overfried there was no cheese left inside the raviolis.Inedible. Obviously there is no pride, no passion and no caring from the culinary team to serve this king of unacceptable food quality to your guests. Very sad. To top it all during our stay I witnessed several staff members (housekeepers, restaurant hostess and cooks) helping themselves for food and beverages in front of us and others customers presents in the Club lounge ! I witnessed the restaurant hostess helping herself with some marinara meat balls that she served herself and placed them in a clear plastic juice glass and told another guest that it was going to be her dinner ? Really ! No shame ! A free for all. The inmates are running the show !unacceptable. In all my years of traveling the world I have never seen that in any hotels I patronized.
The coffee machine was broken one day, the food counter tops were dirty, needed a clean wipe and the soft drinks refrigerator inside bottom shelf is filthy and full of debris.
The sanitation and hygienic regarding your food buffet of your club lounge needs immediate attention by your team.
Overall I am very disappointed by the attitude and the lack of professionalism and attention to details of your staff.It seems to me that all the staff couldn't care less, are nonchalant and are on holidays? Some serious training is needed and it is not up to Marriott standards.
The only bright spots are the housekeeping team. They were outstanding. They were very polite, very professional and willing to please. They always had a smile on their face and made eye contact. The bedroom and the beds are also very very nice .
The housekeepers did a great job cleaning the rooms.

Poor customer service . Disgusting food quality. Outstanding housekeeping

Thank you for your kind review! We're glad to hear you enjoyed the great customer service, especially from Matt, as well as the lounge, breakfast, and convenient location. We look forward to welcoming you back for your next stay!

Great Customer Service. Mr.Matt was very helpful in assisting and providing details of the area. Their Lounge have nice hot items daily . Restaurant Breakfast was great . Location is in center of town and surrounded by Restaurants. They have a shuttle service . .

Great Hotel with superb service .

Thank you so much for taking the time to share such a detailed and thoughtful review of your stay with us. We’re truly grateful for your kind words about our team—especially Mel and Teeny, who go above and beyond to ensure our guests feel cared for. Your recognition means a lot to them and to all of us. It’s also wonderful to hear that Tom, our GM, made a positive impression by being present and engaging with guests. We firmly believe in creating a welcoming atmosphere where every guest feels seen and valued, so we're glad that came through during your visit. We're pleased you enjoyed the spacious, comfortable room and appreciated the added entertainment touches. And thank you for your feedback on the breakfast options—it's great to hear that our plant-based selections were a good start, and we appreciate the helpful suggestions on multigrain bread and nut butter. We'll absolutely take those into consideration as we continue to refine our offerings. We sincerely apologize for the shuttle issue and the inconvenience you experienced, especially in such difficult weather conditions. That’s not the level of service we aim for, and we’re already reviewing ways to improve reliability and communication around shuttle scheduling. Your understanding and willingness to return means the world to us, and we look forward to the opportunity to welcome you back and make your next visit seamless and even more enjoyable.

Very friendly Staff who bend over backwards to recitfy various room related issues and in the end, making the stay worth returning to for a future visit.
By far the plus factors of Mel/Teemy attending to Guests and providing added benefits were a bonus to offset the issues.
The GM/Tom was very visible, daily, watching over his property and chatting with Guests which was a pleasant surprise.
The room was spacious and bright, good shower and comfy bed + nice touch with Prime/Netflix options.
The breakfast was decent enough for a non meat/egg/dairy eater with fresh berries, granola, nuts, chai mix and oatmeal [too soupy] but could use a multigrain bread option and nut butter option.
Loads of good dining options, some close enough to walk.
The shuttle was a bit off as they had 2 vehicles and 1 driver, leaving me stranded for 45 minutes in a snow storm in the late afternoon and thankfully finding a local to drive me to the hotel.
With follow-up expected, to resolve issues, I'd be back.

All is well that ends well, a great find!

Sheraton Park City welcomes travelers from all over the world to Park City, Utah, home to the acclaimed Sundance Film Festival and host of the 2002 Winter Olympics. From exceptional snow sports at Park City Resort and Deer Valley Resort to summertime activities like fly-fishing, mountain biking and hiking, take advantage of all this world-class destination has to offer. Arrive at our hotel just 35 minutes after departing the Salt Lake International Airport and settle into your guestroom or suite boasting pillow-top mattresses, warm decor and high-speed Wi-Fi to stay connected. (The hotel was completely renovated in 2019.) Plan flawless meetings in our 14,000 square feet of flexible meeting space with our dynamic Sales & Events Team. After an adventurous day, enjoy classic and modern entrees at DEN Restaurant or cap off the evening at Timbers Bar & Patio. Sheraton Park City is where new experiences become lasting memories.

4.1/5

Sheraton Park City

4.1/5

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