Parking

Parking on site

Private parking

Parking garage

Electric vehicle charging station

Accessible parking

Meeting/banquet facilities

24-hour front desk

Laundry

Fax/photocopying

Luggage storage

Vending machine (drinks)

Lockers

Shared lounge/TV area

Fitness centre

Golf course (within 3 km)

Skiing

Hot tub/Jacuzzi

Canoeing

Hiking

Cycling

Mini golf

Water park

Fitness

Terrace

Outdoor pool

Sun terrace

Outdoor pool (seasonal)

Outdoor furniture

Picnic area

Non-smoking rooms

Family rooms

Lift

Safety deposit box

Heating

Non-smoking throughout

Air conditioning

WiFi available in all areas

Internet services

WiFi

Free WiFi

Ski storage

Ski school

Ski equipment hire on site

Ski pass vendor

Heated pool

Sun loungers or beach chairs

Sun umbrellas

Fence around pool

Swimming pool

24-hour security

Key card access

Security alarm

Smoke alarms

CCTV in common areas

Fire extinguishers

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guest accommodation sealed after cleaning

Guests have the option to cancel any cleaning services for their accommodation during their stay

Food can be delivered to guest accommodation

All plates, cutlery, glasses and other tableware have been sanitized

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

First aid kit available

Face masks for guests available

Cashless payment available

Invoice provided

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Tour des Voyageurs

Tremblant

We had an early morning engagement in the area and realized a few days prior that arriving the night before was necessary. We took a chance on the resort's last minute offerings and ended up at Tour des Voyageurs I. The reviews are poor so we had low expectations. We ended up being pleasantly surprised. Our stay was not perfect but it was satisfactory. 
PROS: 
$155 is a deal for this area
Hotel is at the foot of the pedestrian village so a bit quieter than some of the other hotels
Our room (253) was clean and almost everything worked (burnt out light bulbs)
Bed was comfy and linens were clean
Pretty pool and nice outdoor area
CONS:
Hotel is dated and dark
The ceramic grout in the shower was darkened and looked like it had not been scrubbed in quite awhile
Tiny TV jammed into corner is almost impossible to watch comfortably
Floor length windows open but have no screens and are almost on top of neighbors (no noise or bugs during our stay but seriously no screens?
Pool closes at 8:00 p.m., far too early in the summer IMO
Spotty service at reception (we made a point of arriving early enough to attend an online meeting at 3:30 p.m. We were told the room wasn't ready. We objected and the desk clerk whined something about it not being her fault. She was completely uninterested in helping us. So we set for our meeting in a dining area next to reception. Over the next hour we heard the desk clerk tell two arriving parties that their rooms were ready. Another employee told us to vacate the dining area because it was reserved for an event. We told him we couldn't leave because our room wasn't ready and it was raining so hard we couldn't leave the building. Three minutes later we were told a room was ready. Not a big deal but we felt the desk clerk was unpleasant and unhelpful.
Overall, not fantastic but good enough for the price. We would stay again.

Better than expected

Poor customer service.

I booked 1 night at Tour des Voyageurs in Mont Tremblant through Expedia, over 2 months ahead of time. My car broke down the day before so I had to cancel. Given the extenuating, out-of-my-control circumstances, and past the refund deadline, I thought maybe the hotel would consider at least giving me a credit for a future visit. I spoke to the front desk 3 times. Was told the manager would call me back but she never did. Expedia sent at least 2 emails to the hotel that were never acknowledged. 

Lessons learned: 
1. This hotel treats 3rd party reservations like second class citizens - is this the industry norm?
2. I will think twice before using a booking service like Expedia in the future. As convenient as it is, I’m out of pocket over $300.

Monica

Customer service for this customer - 0 stars

I checked out of one of your properties today, the 23rd, at around 8:30 AM. While I initially decided not to raise any concerns, a particularly frustrating incident has compelled me to share my experience.

I booked my stay via tremblant.ca, and unfortunately, the experience fell well below expectations. The room was extremely dated, poorly lit, and not very clean. The hot tub was lukewarm at best, with an unpleasant odor coming from the water. The sauna had broken wood in the seating area—making it unsafe—and there was no lighting inside.

What ultimately prompted this message happened after checkout. I realized I had left behind some special items—duck and goose foie gras meant as a gift for my wife back in Florida. I promptly returned to the hotel by 9:25 AM, and the front desk gave me a key to re-enter the room. When I got there, I discovered the housekeeping staff had already opened the clearly labeled, sealed packages. These were not meant for anyone else and should not have been touched. I found this action highly inappropriate and disrespectful.

To make matters worse, I emailed the corporate office three business days ago and also left a voicemail for the hotel manager—yet I have received no response from either.

Between the lack of care shown during my stay and the silence from the hotel and corporate team, I am extremely disappointed. I hope this feedback is taken seriously and results in meaningful changes to guest service and property standards.

3.3/5

Tour des Voyageurs

3.3/5

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