Parking

Bike tours

Walking tours

Horse riding

Diving

Cycling

Hiking

Canoeing

Tour or class about local culture

Windsurfing

CCTV outside property

CCTV in common areas

Smoke alarms

Security alarm

Safety deposit box

Free WiFi

WiFi

Fire extinguishers

Live sport events (broadcast)

Fax/photocopying

Use of cleaning chemicals that are effective against Coronavirus

Physical distancing rules followed

Cashless payment available

Contactless check-in/check-out

Face masks for guests available

Thermometers for guests provided by property

Access to health care professionals

First aid kit available

Process in place to check health of guests

Hand sanitizer in guest accommodation and key areas

Shared stationery such as printed menus, magazines, pens, and paper removed

Staff follow all safety protocols as directed by local authorities

Delivered food is securely covered

Food can be delivered to guest accommodation

Physical distancing in dining areas

Property is cleaned by professional cleaning companies

Guest accommodation is disinfected between stays

Linens, towels and laundry washed in accordance with local authority guidelines

Internet services

Daily housekeeping

Guests have the option to cancel any cleaning services for their accommodation during their stay

Airport shuttle (additional charge)

Sauna

Invoice provided

Concierge service

Luggage storage

Tour desk

24-hour front desk

Special diet menus (on request)

Spa and wellness centre

Snack bar

Room service

WiFi available in all areas

Private parking

Parking on site

Pets allowed

Laundry

Breakfast in the room

Massage

Packed lunches

Outdoor pool

Shuttle service (additional charge)

Hot tub/Jacuzzi

Car hire

Airport shuttle

Air conditioning

Non-smoking throughout

Lift

Family rooms

Non-smoking rooms

Heating

Sun terrace

Terrace

Garden

Swimming Pool

Pool bar

Outdoor pool (seasonal)

Shared lounge/TV area

Pool/beach towels

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Lake Front Hotel Mirage

Riva

Riva Del Garda

Province of Trento

Trentino-Alto Adige

Italy

Dear mmjames,

Thank you so much for your wonderful review and kind words — we're truly happy you enjoyed your stay with us!

It’s always a pleasure when we’re able to reunite guests with something precious they’ve left behind, and in your case, we were especially glad to help. Knowing those sunglasses held such sentimental value made it all the more meaningful for us.

We hope the next time you visit, the sun will be shining and the pool ready for you to enjoy — sunglasses and all!

Warmest regards, The Lake Front Hotel Mirage Team

Owner response

We had the pleasure of staying three nights at this lovely hotel everything was so good from the staff to the lovely breakfast each morning the hotel and our room were spotless clean and very modern the pool area looked lovely unfortunately the weather was against us so we didn't get to use it . I left a very expensive pair of sunglasses in my room when I checked out and didn't realize until I got home I immediately got in touch with  the hotel and they were so helpful they emailed to say they had found them and have already mailed them to me so they obviously have very honest staff I am so grateful they were a gift for my 60th birthday so had a lot of sentimental value to me once again a huge thank you to everyone involved for being so honest I would highly recommend this hotel

Wonderful hotel

London, England

Dear Wolf,

We’re sorry that your experience did not meet your expectations, and we’ve already addressed your concerns in detail on another platform. While we understand your disappointment, we feel it’s important to clarify a few points for those reading here.

The room you selected was booked directly through our official website, where all categories — including the Basic Room — are presented with accurate descriptions and photos. In fact, the images you shared publicly appear even more flattering than those we use online. We do not “convince” guests to book directly; we simply offer transparent options, and any decision to do so remains entirely up to the guest.

We regret that your frustration led to such a strong reaction, but we stand by the clarity of our communication and the integrity of our team. A single negative experience — especially one rooted in a mismatch between personal expectations and the chosen room category — does not define the overall quality of our service, nor does it diminish the many positive stays enjoyed by other guests.

We wish you well in your future travels and hope you find accommodations that better suit your preferences.

Kind regards, Lake Front Hotel Mirage Management

The room we booked looked nice in the photos online, but the pictures conveniently hid the reality: the windows are heavily tinted, so you can’t see that your room actually looks out over the building’s basement. For a 4-star hotel, the room was extremely small and cramped, especially considering the price of €208 per night.

We initially planned to book through Booking.com, but the hotel convinced us to book directly on their website with supposed “bonus perks” like free parking. In the end, it was even more expensive than Booking.com, and we were given a room in what felt like a storage area.

When we complained, the staff justified it by saying we had booked a “Basic Room.” But seriously—what kind of “basic” room costs this much in a resort town?

To make matters worse, the staff refused to move our dates, there were no available rooms for an upgrade, and we ended up having to pay a penalty to check out early—because living in a basement for €200 per night is simply unacceptable.

Now, I can’t even leave an honest review on Booking.com, where they still maintain a 9.1 rating. Honestly, there are plenty of other hotels nearby at the same price with proper views and more spacious rooms. I would not recommend this place if you expect comfort and transparency about what you’re actually getting.

4.5/5

Lake Front Hotel Mirage

4.5/5

Accommodation

Facilities