Parking

Free parking

Parking on site

WiFi available in all areas

Sauna

Hot tub/Jacuzzi

Terrace

Internet services

WiFi

Free WiFi

Heating

Non-smoking throughout

Use of cleaning chemicals that are effective against Coronavirus

Staff follow all safety protocols as directed by local authorities

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Madame Vacances Chalet Etienne

Méribel

Les Allues

Savoie

Auvergne-Rhone-Alpes

France

We’re sorry to hear that your stay did not meet expectations. We appreciate your honest feedback and regret that the room layout and facilities did not align with what you anticipated. Transparency in our accommodations is important, and we will review how we communicate room configurations to ensure accuracy.

Your comments regarding the pool temperature, limited facility hours, and room amenities are noted, and we will take them into account as we assess ways to improve the guest experience. We regret that you felt the service was not guest-focused, as we strive to create a welcoming environment for all visitors.

Thank you for taking the time to share your experience—we value all feedback as it helps us identify areas for improvement.

The Pierre & Vacances Team



Owner response

Do not book. Spend a bit more and book somewhere else. We didn’t mind the tired decor. It was a bit rustic. But the property lied about the rooms. We were a family group of 9 adults. We booked two double room apartments with a double bed in each and an additional bunk bed in each. There was no second room. The second double was a crappy pullout sofa bed which took up all the room in the tiny lounge room. The bunk beds were child-sized.  We paid over 1000 British pounds per person to sleep on bunk beds. The pool was too cool and was closed from 7pm along with the sauna and steam room. There was a reception area with a log fire but this was closed to guests between 12 and 3pm and after 7pm. So no access to the pool table or fireplace or common lounge area. Although they only light the fire on Saturday during the day. It seems to be all about the comfort of the staff. Dreadful. The bathroom was tiny with a barely functioning shower which hung limply from the wall. The kitchen was tiny with no microwave and equipped with a random selection of cheap saucepans and some plastic utensils. Do not book.

Do not book- a deceitful rip off

We are deeply sorry to hear about the numerous frustrations and disappointments you experienced during your stay. Your feedback is invaluable, and we take it seriously to improve our services.

The limited pool and gym hours, coupled with their condition and lack of proper amenities, are understandably frustrating given the reasons you chose this property. We will review these operational policies and facility standards to better accommodate guest expectations and ensure that advertised amenities meet the needs of all guests, skiers and non-skiers alike.

We regret that our policies around the reception area created a negative experience for your group. While we strive to maintain a comfortable environment for all guests, we understand that this could have been handled with more professionalism and courtesy. We will provide further training to ensure our team balances rules with respectful and welcoming communication.

The condition of the apartments, limited space, lack of mid-week service, and maintenance issues like poor showers, is concerning. We will share this feedback with the relevant teams to prioritize necessary updates and renovations.

The delivery of a bag with the expectation to strip beds, especially before an early departure, is not the standard of hospitality we aim to provide. We will revisit this process to ensure it does not negatively impact guests’ departure experience.

We appreciate your kind words about Clemence, and we will make sure their helpfulness is recognized. Thank you again for your detailed review, and we are committed to using your feedback to make meaningful improvements.

The Pierre & Vacances Team


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We booked this place - as a group of five families - with our eyes wide open. We were aware the decor would be dated and the apartments old. We were prepared to overlook this for the ski in ski out position and  the pool/gym facilities for the non skiers in the group. Imagine then our disappointment to find the pool/gym is closed between 11.45 and 3pm during the season!  I do not understand this at all why on earth do they need to close for 3.75 hours in the
Middle of the day? That’s just crazy.  The pool doesn’t have a lifeguard and the gym is unmanned so why can’t people be allowed access all day? Meribel Village  is very quiet tap the pool/gym was a large part of why we booked. The gym is very poor, there are no resistance machines and free weights limited to a couple of pairs of plastic dumbbells weighing 2 kg. There is no air con and no fans. It is absolutely not a luxury spa situation and the pool is not particularly warm. Oh and if you want a spare towel for the pool or gym you have to pay! You are expected to use your bath towels for showering,swimming and gym. Or pay. 

 Being in a group of families we met up in the reception area one evening for a glass of wine to chat. The next day the extremely officious receptionist told us -as though we were naughty school children, as opposed to grown ups, who had paid a lot of money - that we were ‘forbidden’ from gathering in the reception area and drinking alcohol. To be clear it was not a rowdy event, we left at 7.30 pm when reception was closing.  Our children were there with us  It was simply a gathering of people on holiday reminiscing about their day. We cleared up after ourselves.  The receptionist successfully managed to crush the holiday spirit treating us as though we were kids on a school trip simply because she decided she didn’t like it.  I would have thought our business would have  been appreciated and we would have been afforded some respect and customer service- apparently not.  I sent an email through the P & V website to ask if this was a company policy and received no response.   Thank goodness for  Clemence  who said we could meet up there  on the evenings he was working.  

The apartments are, as mentioned, very dated and about 20 years overdue a renovation.  Bedrooms are poky, bathrooms are tiny and grotty.  NO mid week towel change. No mid week bed linen change. We were in block D, our bedroom overlooked the fire escape - quite an unwelcome  surprise the first morning emeging from the bathroom to see someone about 1 metre away looking in through the window!  
The shower was at best a dribble and made the most extraordinary noise whilst on. The kitchen is well equipped. The cutlery looked new and the pans all decent,  although we didn’t find a toaster.  The walls are paper thin.  The icing on the cake was a bag being delivered the night before leaving with an expectation for us to strip the beds before our departure at 5.30 am!

Whoever owns the building should close each bloc one by one and completely renovate.

In all a crashing disappointment.  The one good point was the very friendly and helpful receptionist Clemence. 
If you want to be closer to slopes, pool, bakery and spa shop request bloc A. Otherwise it is a walk in ski gear.

Massive disappointment

Oxford, Oxfordshire, England

In peaceful, wooded surroundingsDoorstep skiingA residence offering relaxation areas and ‘Deep Nature Spa' by Algotherm services.

3.6/5

Madame Vacances Chalet Etienne

3.6/5

Méribel is great for:

The snow is forecast to be

Excellent

for the next week

Accommodation

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