Parking

Free parking

Parking on site

Private parking

WiFi available in all areas

Tennis court

Golf course (within 3 km)

Fishing

Skiing

Windsurfing

Canoeing

Hiking

Cycling

Diving

Horse riding

Mini golf

Ski storage

Ski school

Water sport facilities on site

Bike tours

Archery

Sauna

Spa lounge/relaxation area

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Soundproof rooms

Heating

Allergy-free room

Non-smoking throughout

Wheelchair accessible

Pet basket

Pet bowls

Key card access

Laundry

Internet services

WiFi

Free WiFi

Safety deposit box

Smoke alarms

CCTV in common areas

Fire extinguishers

Tour desk

Invoice provided

Sun terrace

Parking garage

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Property is cleaned by professional cleaning companies

Guests have the option to cancel any cleaning services for their accommodation during their stay

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and key areas

First aid kit available

Cashless payment available

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

All plates, cutlery, glasses and other tableware have been sanitized

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Residence Bellevue

Zell am See

Salzburg Region

Austrian Alps

Austria

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I recently stayed at Residence Bellevue, Seeuferstraße 43, 5700 Zell am See, Austria, expecting a 4-star experience, but what I encountered was an utter disaster that no reputable establishment should dare to call “luxury.” My booking was made well in advance for 4 guests and I anticipated a smooth, comfortable visit. Instead, my stay was riddled with negligence, inflexibility, and a complete disregard for guest welfare.

Our check-in was scheduled for 29th August, and shockingly, it was only a few hours before our arrival that we were informed—via a poorly timed email—that the check-in office was not at the property but miles away at Peter Buchnerstrasse 2, 5710 Kaprun. This critical information was withheld until the last possible moment, showing a blatant lack of respect for our time and comfort. After an exhausting journey from Munich Airport, which included a 2.5-hour road trip, we were forced to detour to a different location to collect keys. To add insult to injury, we were participating in an Ironman event and were carrying large bike bags, making this unnecessary detour all the more stressful and infuriating.

The incompetence didn’t end there. Despite our prior communication with the hotel—a full week before our stay—requesting to store our bike bags upon arrival, we were met with rigid, thoughtless policies that refused to accommodate our simple request. We were curtly informed that nothing could be done until the official check-in time. This was not just inconvenient; it was a complete failure of basic customer service.

After enduring this horrendous start, we had hoped for at least a modicum of flexibility after completing the grueling Ironman event. But no. Even when we requested a late check-out by just an hour on humanitarian grounds, explaining that we would be utterly exhausted, the hotel management displayed an appalling lack of empathy. They stubbornly clung to their policy of charging extra euros for any deviation from their rigid rules, utterly indifferent to the well-being of their guests.

This experience was not just disappointing—it was disgraceful. The level of incompetence and indifference displayed by Residence Bellevue is utterly unacceptable for any establishment, let alone one that dares to brand itself as 4-star. The management’s failure to communicate vital details, their inflexibility, and their complete disregard for guest comfort and needs are nothing short of shameful.

I strongly urge potential guests to reconsider before booking this property. Based on my experience, this is a place where guest satisfaction is clearly not a priority, and the so-called "luxury" is nothing more than a facade. Residence Bellevue should be thoroughly embarrassed by the appalling service they provide.

Beware of the 5-Star Nightmare: Residence Bellevue is a Disgrace to Hospitality

Beautiful and comfortable apartment just across the lake from the city center
I had some trouble speaking to someone about an early check in until I found Miss Heidi and she assisted me immediately… I was able to retrieve the key easily . 
I wish that we could have stayed longer

Comfortable and restful

Eads, Tennessee

Dear JHKTS, thanks so much for sharing your experience with us. We are happy to know you had a lovely time and enjoyed the apartment. Nonetheless, we want to thank you for giving us a chance to make things right so we’re using your feedback to reinforce the different key points you highlighted in the deep cleaning and the attention. We hope to see you again! With kind regards, Yanina - Dormio Resorts & Hotels

Owner response

Overall a nice experience but there were some pros and cons to our stay. To start with the cons: 

Alpin uses two reception locations for the Residence Bellevue, one in Kaprun and one in the building itself. In most cases this means driving out to Kaprun (10 minutes by car) for check-in/check-out. The process was generally fine but requires some effort from the guest to organize logistics which isn't really how things should be. Official checkout time is 10am which is a bit early by any standard. We paid Eur150 extra to move this to 2pm. The bedlinen and apartment at large were pretty clean but the place clearly needed some deep-cleaning. Finally, we were given a first floor apartment, despite requesting a higher floor. All good but this means the views include trees and parked cars. Not too bad in winter but in summer this probably means the view is obstructed. Think being on the third floor or up addresses this. Finally, if you plan to do a lot of skiing a car is a must. 

Pros: good location and indeed nice views across the lake to Zell and the mountains behind it. The apartment is well-equipped and has a great balcony. There is indoor parking in the basement with a lift straight up to the apartment. Beds are good. Overall a nice place to stay. 

Overall nice experience but comes with some pros and cons

United Arab Emirates

Dear Maisoons330, thank you for sharing your experience with us.  I’m so sorry that your visit with us did not meet your expectations. Every review is an opportunity to improve day by day. We will take note of your input concerning your experience in order to make some important changes about the facilities and cleanliness. With kind regards, Yanina - Dormio Resorts & Hotels

Bad experience, reception available for two hours a day from 8 am until 10am only , We arrived Saturday at approx 6 pm driving from Vienna so no one was there to check-in.  We contact a number we found on a paper sticked on an open door who asked us to drive 10 minutes to Kaprun to check in. No one come to hand over the flat, they give us a flat on the second floor and the trees was blocking the view though our reservation was precisely for the view. The shed in the balcony was not working so we could not  open it. Be careful of the spiders there were lots of them under the bed and under the cupboards. We contacted them again but we received rude reply not to contact unless emergency!!! They told us no body can do anything until Monday . We asked them to shift us to the upper level and falsely they said they are full . It was very clear no one  in the building except us and another family . They asked us to pay more but we told them we already paid for the view in our reservation.
On Monday , and after a strong talk they shifted us to the upper apartment finally .  
We have to clean the apartment  by our self from spiders, their water kettle will close the electric if we start it  and toaster was also not working but the communication with them is useless once they receive their money.
I don’t recommend it at all 

Very Bad experience 👎

Had very bad experience with the apartment staff. Namely, Mrs Micharla, she were not happy that I done the booking for the apartment online and not throw them, and she clearly mentioned due to this we will give you the ground floor apartment and on the higher floors even though I paid more for the view cost. When I refused and complained to the supplier I bought this days from when denied this and I lost $848 because of this. Personally I will never recommend this hotel apartment to anyone. In fact this experience made me change the length of my stay in Zell Am See at all.

Had very bad experience with the apartment staff.

The complex consists of stylish apartments, divided amongst 7 floors. The living surfaces vary from 64 m² to 110 m². The modern apartments offer a balcony or terrace with a breathtaking view of the Zeller lake and the surrounding mountains. The next ski lift is 10 min drive by car. The name "Bellevue" says it all: the mountain range of the Schmittenhöhe surrounds the view of the clear waters of Lake Zell, which lies directly in front of the residence. Elegant and carefree is the feeling on the sun terrace, almost as if you were floating over the lake. Special is the private beach access to the Zeller See, which guarantees your nature and swimming experience in Thumersbach next to Zell am See.

4.2/5

Residence Bellevue

4.2/5

Zell am See is great for:

Accommodation

Facilities