Parking

CCTV in common areas

CCTV outside property

Fire extinguishers

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guest accommodation sealed after cleaning

Property is cleaned by professional cleaning companies

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Food can be delivered to guest accommodation

Invoice provided

All plates, cutlery, glasses and other tableware have been sanitized

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

Process in place to check health of guests

First aid kit available

Thermometers for guests provided by property

Face masks for guests available

Contactless check-in/check-out

Cashless payment available

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

Delivered food is securely covered

Private check-in/check-out

Access to health care professionals

Infinity pool

Swimming Pool

Pets allowed

Free parking

Parking on site

Garden

Terrace

Sun terrace

Non-smoking rooms

Family rooms

Soundproof rooms

Allergy-free room

Air conditioning

Private parking

Airport shuttle

Designated smoking area

Beachfront

Outdoor pool

Open-air bath

Free WiFi

WiFi

Hot tub/Jacuzzi

Internet services

Breakfast in the room

Daily housekeeping

Laundry

Airport shuttle (additional charge)

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Residence Gardasee

Torri del Benaco

We have booked a studio with balcony through booking, once we arrived an Ukrainian lady called Tanya without saying sorry or something similar to a room, which was definitely downgrade to what we booked. Without any explanation said that they are full and cant give us the accommodation which we booked. I have never experienced such a nightmare behavior. We left, and never came back. Highly not recommend :-/

Total rip-off

We booked a superior room at Residence Garsdisee and on arrival were shown into a room called 'Verbena' by the only member of staff on site, and who couldn't speak any English.  The room was so truly awful, no natural light, a strong musty smell, the bed felt really damp, there was mould on the bathroom walls and worst of all the bed was right next to an open dirty brick fire place and chimney full of dust and cooking pans - unbelievable!  We decided that we couldn't stay there, and as there was no one around to tell we just left and booked into another small family hotel further up the lake. We returned after 2 days to hand back our room key and try to sort out a refund of our money.  We were happy to pay for one night's stay.  The whole place seems to be run by remote control from an office in Verona.  We spoke on the phone to a woman in that office who said we shouldn't have left and we couldn't have a refund as we had not given any notice of cancellation.  We tried to point out that until we saw the room we didn't know that we couldn't stay.  She put the phone down on us and consequently we have lost our money, plus another 50 euros for cleaning the room at the end of the week!

Maybe the other rooms are lovely, we don't know, but there is always the chance you will be booked into 'Verbena'  I wouldn't take the risk.

A very bad (expensive) experience !

I stayed only 2 days in Residence Lago di Garda for work. The place and the location were fantastic and a person who work all the day can relax very well. The apartment was very clean. The staff friendly and Lake Garda incredible. I think I come back with my family.

Very Relaxing place

I've been staying 4 nights last october with some friends and we had a very good time! Apartments and common areas very clean, staff very friendly but the best thing is the contact with the nature and overall the INCREDIBLE LAKE VIEW.
Very enjoyable stay, definetely to recommend

Very good time!

They stole my money! (345 euro's)

We booked to stay here for 3 nights earlier this month. The address details and directions were very  misleading, suggesting that the hotel is in Torri Del Benaco, but it is actually in Pai, which is 7km north of Torri. We did not have a car, and relied on the bus service which is very unreliable, less than once an hour, and the last bus from Torri is at 8pm. There is only 1 restaurant in Pai, and nothing else along the road until Torri Del Benaco, so without a car you are stranded really in the middle of nowhere. The room we had was nothing like the pictures either. 

We therefore asked to cancel the following 2 nights and move somewhere else, but the staff didn't speak any English, so they rang the manager. I spoke to her over the phone and she claimed that we would have to pay anyway, despite me having printed the terms and conditions which specifically said this was not the case. I had given my credit card details to confirm the booking, and the staff were trying to make me sign a receipt for full payment for the 3 nights and the manager said she would bring me the money back in cash for the other 2 nights the next day! Obviously I refused to sign the credit card slip and we agreed that I would pay for one night in cash. When we left the next day the staff were very friendly and said it was all ok. When I got home they had charged me on my credit card for the full 3 nights (345 euro's) on top of the 115 euro's we had paid in cash. I have since managed to claim the money back through the booking company, and I am sure they will claim it was a mistake, but I am not convinced. In the room there was a list of extra charges for the accommodation, including an extra charge on check out for cleaning the room! I would strongly advise you not to go here, the location in rubbish, especially of you do not have a car, and the manager was very much trying to rip us off.

3.5/5

Residence Gardasee

3.5/5

Accommodation

Facilities