Parking

Parking on site

Private parking

WiFi available in all areas

Meeting/banquet facilities

Business centre

Fax/photocopying

Vending machine (drinks)

Vending machine (snacks)

Kid-friendly buffet

Wine/champagne

24-hour front desk

Valet parking

Luggage storage

ATM/cash machine on site

Concierge service

Fitness centre

Hot tub/Jacuzzi

Fitness

Golf course (within 3 km)

Fishing

Skiing

Hiking

Cycling

Horse riding

Ski storage

Ski pass vendor

Bike tours

Live music/performance

Terrace

Shared lounge/TV area

Outdoor furniture

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Heating

Non-smoking throughout

Air conditioning

Wheelchair accessible

Toilet with grab rails

Higher level toilet

Key card access

Laundry

Dry cleaning

Daily housekeeping

Internet services

WiFi

Free WiFi

Safety deposit box

Smoke alarms

CCTV in common areas

CCTV outside property

Fire extinguishers

Parking garage

Electric vehicle charging station

Accessible parking

Bicycle rental

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and key areas

First aid kit available

Face masks for guests available

Cashless payment available

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

All plates, cutlery, glasses and other tableware have been sanitized

Breakfast takeaway containers

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Tivoli Lodge

Vail

Colorado

United States

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Great atmosphere at a great location. The people are all so welcoming and helpful. Great breakfast in the morning and great hot tub after skiing.

Great atmosphere and rooms.

New York City, New York

My experience was utterly unacceptable from the very start at reception, where I was shocked to find that digital cards were flatly refused and only a physical card would be accepted for check-in. My daughter's intervention was required just to verify my identity—a completely unnecessary hassle. The room we received was oppressively brown in décor, falling far short of any reasonable expectation. Although we requested an upgrade, it was first granted and then abruptly rescinded, apparently due to arbitrary complaints about our communication style. Finally, we were given an ultimatum: stay in the disappointing room or risk losing our entire booking, worth nearly $5,000. The disregard for customer service was astonishing at every step.

Utterly unacceptable

Kernoues, Finistere, Brittany

I am submitting this complaint due to multiple service failures and misrepresentation during my stay at Tivoli Hotel. The valet parking service was extremely poor and incomplete, yet undisclosed valet fees were charged. We were also assigned a room with constant mechanical noise that made sleeping impossible. Despite reporting this issue multiple times over five days and providing audio evidence, no action was taken by staff or management.

Additionally, although we paid in advance for a room with a balcony and this was confirmed at check-in, the assigned room did not have one. We were later told that to receive a balcony room we would need to pay an additional $1,700, despite already having paid for this feature.

Throughout our stay, staff and management were dismissive and unprofessional. Given the high cost of the hotel, the service provided was unacceptable. I am requesting Expedia’s assistance in reviewing this matter and addressing the misrepresentation and lack of service experienced.

Horrible

Christmas at Tivoli Lodge was OUTSTANDING 
All of the staff were very friendly 
Rooms and Property was spotless 
Very Pet Friendly 
Great views is the slopes
Quiet in the rooms 
Fireplaces Windows open a little for the Cold Air
I will be staying here again
And will suggest the Hotel
Short walk to town — 5 minutes
Special Thank you to Claire

Things I did Not like
10.5% Resort Fee Daily
10.8% Town of Vail Tax
Equals
21.30 Tax per day
Example Spend 1000.00
                    Tax 213.00 PER DAY
Love this place 
However with the Taxes will start looking like Las Vegas soon. ….. Empty 

Thank you for reading
Bob Becker Dec 2025🎅🧑‍🎄

Christmas Dec 2025 at Tivoli Lodge

Miami, Florida

The Tivoli is an older hotel with a very good location in Vail. Unfortunately, my stay was a very bad experience due to a serious issue with my room.

I stayed in room 219 and experienced an extremely loud and unbearable noise coming from the plumbing valves. The noise would start several times during the night and was so intense that it constantly woke me up. As a result, I spent four nights without proper sleep.

I reported the problem to the front desk on the first day. They told me they would speak with management and look for a solution, but I never received any feedback or response. The noise continued every night.

The following day, I went back to the front desk, reported the issue again, and asked to be moved to another room. I was told the hotel was fully booked and that nothing could be done.

I understand that this problem may not exist in all rooms, but my personal experience was extremely disappointing. After four nights of very poor sleep and no effective support from the hotel, I left very dissatisfied with my stay.

lack of consideration for the guest

Nestled in the heart of Vail Village is the recently rebuilt, family-owned Tivoli Lodge, a luxury ski resort known for years for providing friendly, caring, personal service. The new European-style architecture blends perfectly into the surrounding natural environment, with unobstructed views of Vail's Golden Peak ski area and within steps of the Vista Bahn ski lift. The luxurious and spacious lobby offers stunning mountain views. The Tivoli Lode provides an intimate and unique setting to host a meeting or corporate retreat in Vail, Colorado. Our location, amenities and friendly staff create an environment that is perfect for groups up to 20 people.

4.7/5

Tivoli Lodge

4.7/5

Vail is great for:

Accommodation

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