Parking

CCTV outside property

CCTV in common areas

Smoke alarms

Security alarm

24-hour security

Safety deposit box

Free WiFi

Fire extinguishers

WiFi

Daily housekeeping

Ironing service

Laundry

Airport shuttle (additional charge)

Airport shuttle

Adult only

Air conditioning

Internet services

Walking tours

Cooking class

Use of cleaning chemicals that are effective against Coronavirus

Screens or physical barriers placed between staff and guests in appropriate areas

Mobile app for room service

Physical distancing rules followed

Cashless payment available

Face masks for guests available

Thermometers for guests provided by property

Access to health care professionals

First aid kit available

Process in place to check health of guests

Hand sanitizer in guest accommodation and key areas

Shared stationery such as printed menus, magazines, pens, and paper removed

Staff follow all safety protocols as directed by local authorities

All plates, cutlery, glasses and other tableware have been sanitized

Physical distancing in dining areas

Property is cleaned by professional cleaning companies

Guest accommodation is disinfected between stays

Linens, towels and laundry washed in accordance with local authority guidelines

Non-smoking throughout

Allergy-free room

Temporary art galleries

Lift

Luggage storage

Tour desk

24-hour front desk

Fax/photocopying

Business centre

Meeting/banquet facilities

Snack bar

Packed lunches

Breakfast in the room

Room service

Restaurant

WiFi available in all areas

Parking on site

Free parking

Pets allowed

Heating

Concierge service

Private check-in/check-out

Special diet menus (on request)

Non-smoking rooms

Facilities for disabled guests

Invoice provided

Shared lounge/TV area

Sun terrace

Terrace

Garden

Pool/beach towels

Open-air bath

Indoor pool (all year)

Swimming Pool

Outdoor pool

Indoor pool

Hammam

Hot tub/Jacuzzi

Massage

Spa and wellness centre

Sauna

Outdoor pool (all year)

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Villa Nicolli Romantic Resort - Adults Only

Riva

Riva Del Garda

Province of Trento

Trentino-Alto Adige

Italy

Dear Robinemea,
Thank you for sharing your honest and detailed feedback. 
We are very sorry to read that your experience did not meet your expectations, particularly with regard to the room. 
We appreciate that you noticed our excellent location, the cleanliness of the pool and the excellence of our intercontinental breakfast at Piazza Gusto, which is a point of pride for us. 
However, we take your comments about the room very seriously; your observations about the dated décor and limited space in the bathroom are valuable and will help us assess priorities for future renovations. 
We would also like to clarify the issue of the paid entrance to our Natural Feeling Spa; it is designed to maintain an exclusive and peaceful environment, avoiding overcrowding and ensuring a purely relaxing experience for all our guests. It also includes a complete wellness programme with the use of self-treatment products, designed to enhance the benefits of the wet area and regenerate the skin. We are very sorry that this information was not clearly communicated to you.
We assure you that we will take all your points into consideration in order to improve our services and communication with our guests. 
We hope that, despite this experience, you will give us another opportunity in the future to show you the true potential of our Astoria resort.
With my best regards,
Morgana
Quality Team

Owner response

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The hotel is in nice surroundings. It is a 15 min walk into town (we knew this before booking) The room we had was in the main building but was of poor quality. The decor is very dated - think 1970's style. The bathroom was very small and it was not possible to stand at the sink ( which was plastic) and open the door- you needed to stand in/ close to  the shower or next to the toilet. The room had the feel of a budget hotel. 
Paper cups were offered in the bathroom/ rooms for hot drinks ( there was a choice of 2 herbal tea bags) 
The pool and surrounding area was pleasant, clean but extremely busy. The spa was additional cost.  An extra 20 Euros for 2 hrs to use the spa after 10am.
The breakfast was however, excellent with plenty of choice and fresh food. 
We paid approx £250 Per night. I would suggest unless you are going to sit by the pool all day and eat every item at the breakfast buffet it might be more cost effective to stay somewhere else and find a good restaurant in town for breakfast. 
Overall disappointing.

Disappointing

Guildford, Surrey, England

Dear Mrs. Helen S.,
thank you for your detailed feedback and for sharing your experience with us! We are very sorry for the inconvenience you encountered and apologise if your stay did not meet your expectations.
We understand your frustration with the view from your room, the transfers and the handling of lost items; we have taken note of your comments in order to improve our internal procedures and ensure faster and more effective responses in the future.
We also apologise for the problems you encountered during breakfast and with the temperature of the swimming pool. Your comments are valuable and will help us to optimise our services. 
On the other hand, we are very happy that your children enjoyed our Bee miniclub and we sincerely appreciate your recognition of the excellence of our staff. 
Your feedback helps us to grow and improve constantly. 
We hope to have another opportunity to offer you a better and more enjoyable experience here at Astoria Resort.
With my best regards,
Morgana
Quality Team

Astoria is located on the edge of town - next to the bus station and a highway.
This means many rooms have a view or a urban city - when travelling from
 London to lake Garda this view is not what we wanted and can spoil  the much anticipated trip.  The description is not clear on the website. 

The staff we excellent and professional but I think 9 nights should of raised flags in our designated room and they should of contacted us - as a result we had to move twice which was welcomee the change but obviously
Means settling in is difficult and heightens issues with packing not having access to room on 2 days for a long time and we left  items. Which were eventually found but not without persisting with the importance's  i  left my jewellery box in room 1 after moving and I had to persist on asking them to check the room - it was slow after 2 days they finally rechecked the room and it was found  had they check when I first reported it as being left in the room it would of resolved l very quickly.  

Service is excellent at pool bar and breakfast however - breakfast a bit chaotic for us as queues mean that by the time you get everything for young kids adults have to queue for themselves as everything is a separate  so everyone is eating at different times - it was not relaxing and created tension from the offset.   Demand for on demand items such as eggs and crepes many times outstripped capacity and you can't rush the process. Eggs were often under cooked and seasoned poorly, too much salt on many occasions and every time we had to ask for 1 more minute to ensure eggs and crepes were cooked. We could re queue due to lengthy so often ended either with cereal and or a pastry. 
Coffee was ok not amazing 

Thatsaid the staff were excellent.

Sadly on day 3 I lost my sunglasses inthe hotel and they were never returned, checking CCTV was only
done  after my husband persisted and still they only explored part of my whereabouts I was there for a further 7 days and they were not handed in or found and the camera shows I had them in the hotel..

Tje pool is cold - if it's below 24 degrees outside or you've had wet windy days it's tough as a result our kids hardly swan in the pool - this is a massive disappotment as we could do easily got an aptment on the lake without pool at a much lower price. We were a bit unlucky with the weather from this perspective had it be 28+  we would of enjoyed the cool water.  That said the lakes have so much to offer the oooknis often just a  part of ala day versus the whole day. Mininclub was a bonus the kids can come and goes and they please it's relaxed and variety with structure but not ridgid - very calm and focussed team. My kids are resistant to clubs but dropped in and out which was possibly due to the pool
Being so cold. They could lnt play in it for long

Beautiful grounds - on edge of town . 10 mins walk to centre

The hotel is very beautiful and well maintained. There is a great pool and beautiful green premises. Our room was clean and comfortable.  The breakfast is wonderful with great variety and plenty of options. 
The wifi didn't work in our room and it was very important to us. They took too long to fix it and we felt the service wasn't good enough, but we asked for a compensation and they gave it to us, which was very nice of them and fair. I loved staying there. It's a very pampering hotel.

Israel

Immersed in an oasis of peace within 15,000 m2 of park terrain, Astoria Resort welcomes its guests in an elegant ambiance of distinguished design to offer an exclusive stay in infinite comfort. Enjoy a vacation filled with pleasures for the palate with genuine and delectable dishes. Feel complete wellbeing in the warm and modern Social Spa area and in the comfortable, ample and luminous rooms and suites. At our hotel at Lake Garda with a marvellous pool, you will experience an ideal vacation.

4.5/5

Villa Nicolli Romantic Resort - Adults Only

4.5/5

Accommodation

Facilities