Canoeing

Use of cleaning chemicals that are effective against Coronavirus

Property is cleaned by professional cleaning companies

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Snack bar

Kid meals

Restaurant

Special diet menus (on request)

Packed lunches

Pool with view

Indoor pool

Massage

Indoor pool (all year)

Sauna

Hammam

Swimming Pool

Physical distancing in dining areas

Cashless payment available

Physical distancing rules followed

Shared lounge/TV area

Terrace

Luggage storage

Lockers

Gift shop

Meeting/banquet facilities

WiFi available in all areas

On-site parking

Hot tub/jacuzzi

Parking

Free parking

Fishing

Ski school

Hiking

Walking tours

Skiing

Ski equipment hire (on site)

Ski-to-door access

Cycling

Family rooms

Non-smoking throughout

Non-smoking rooms

Heating

Bridal suite

Bike tours

Lift

Fire extinguishers

CCTV outside property

Smoke alarms

CCTV in common areas

Airport shuttle

Internet services

Security alarm

Free WiFi

Staff follow all safety protocols as directed by local authorities

First aid kit available

Thermometers for guests provided by property

Hand sanitizer in guest accommodation and key areas

WiFi

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Arctic Hilltop Boutique Hotel Iso-Syöte

Syote

Iso-Syote

Lapland

Finland

Dear Sarah,

Thank you for taking the time to share your recent experience with us. We truly value your feedback, as it helps us improve the quality of our services.

We are delighted to hear that you appreciated the beauty of our location and found your lodge warm and comfortable. However, we are truly sorry that your overall experience did not meet your expectations, especially for a trip that was so important to you.

We regret the disruptions caused by the rescheduling and cancellations of activities due to the lack of snow. While we do our best to adapt to changing weather conditions, we understand how frustrating and disappointing these changes can be. We also apologize for the breakdown in communication during your stay. 

Your comments about the reception and restaurant staff have been noted, and we deeply regret that you did not feel welcomed during your visit. Providing warm and attentive service is a cornerstone of our values, and we are addressing this directly with our teams.

Once again, we apologize for the shortcomings you experienced and assure you that we are working to address these concerns.

Owner response

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We were very much looking forward to this trip (a trip of a lifetime).  Although its a couple of hours in a car (South) of the airport at Rovaniemi we wanted to experience the 'authentic' Finland at Christmas.  The transfers organised by the hotel to/from the airport were very good.  Arrival at the resort was at night and the reception staff were ok, not exactly welcoming.  We got the impression that they didnt really want to speak English with us.  Upon arrival, they told us that our itinerary (which we had meticulously planned out with them over several emails in the prior months) had changed and we were given a new schedule.  This was for the activities we had planned for the trip i.e. ice fishing, dog sledding, reindeer rides, northern lights etc).  Our accommodation was one of the lodges near the front entrance of the hotel.  The lodge we had was nice and warm, clean and had 3 bedrooms, two bathrooms, kitchen and lounge.  There was a log burner fireplace but no logs and no ability to light a fire.  Even though this was self catering there were no shops to buy food and supplies from.  There were some gift shop items but really no way of using the self catering facilities.  The meals in the hotel were nice, but overpriced for what they were.   The staff in the restaurant were perfunctory.  The worst part really was the lack of organisation with the activities.  When we turned up the first morning, we were told, rather abruptly, by the reception staff that we were to sit and wait for the guides to tell us what was happening.   When we turned up for the dog sledding we were told that it had been cancelled and we should have been told (?)  We received no emails or texts or even a knock on the door to the lodge.  When we turned up for the reindeer trip we were told that we had missed it and when we said we were working to the times given us our new itinerary they didnt believe us until we produced the paperwork and then they apologised and drove us down to the event in one of their cars.  I did talk to some of the other guests during our stay and my conclusion is that this hotel is better set up for groups (from Spain and France) than for family groups (from England).  The location is lovely but the lack of friendliness to us meant it felt like a very long and disappointing week.

4.4/5

Arctic Hilltop Boutique Hotel Iso-Syöte

4.4/5

Syote is great for:

The snow is forecast to be

Excellent

for the next week

Accommodation

Facilities