Parking

Free parking

Parking on site

Private parking

Parking garage

Electric vehicle charging station

Accessible parking

Restaurant

Breakfast in the room

Snack bar

Special diet menus (on request)

Kid meals

Wine/champagne

Fruits

Room service

Meeting/banquet facilities

24-hour front desk

Laundry

Ironing service

Car hire

Tour desk

Fax/photocopying

Luggage storage

Shared lounge/TV area

Daily housekeeping

Tennis court

Golf course (within 3 km)

Fishing

Skiing

Children's playground

Billiards

Hiking

Cycling

Horse riding

Squash

Mini golf

Walking tours

Bike tours

Garden

Terrace

BBQ facilities

Outdoor pool

Sun terrace

Outdoor furniture

Picnic area

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Safety deposit box

Soundproof rooms

Heating

Non-smoking throughout

Ski storage

Ski pass vendor

Swimming pool

Smoke alarms

Fire extinguishers

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guest accommodation sealed after cleaning

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

All plates, cutlery, glasses and other tableware have been sanitized

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

First aid kit available

Access to health care professionals

Contactless check-in/check-out

Cashless payment available

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

Invoice provided

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Hotel Coma

La Massana

We booked this Hotel through Hotels.com as part of a multi trip from Spain to England. We specifically selected it as it was advertised as “Pet Friendly” and we have a 6 month cocker puppy. 
When we arrived there was a no dogs sign on the front door; I went inside and was told that our Dog (and therefore us) could only enter the Hotel via the underground car park and the Dog had to be taken straight to the room, the dog was not allowed out of the room, in any of the common areas and not even on the outside terraces. 
After 10 hours driving we were devastated, my wife in tears and we had no alternative but to NOT check in. We then had to drive another 2 hours to Foix where we found a Hotel which was so welcoming at short notice and they really were pet friendly.
I don’t often write a negative review but this experience, in front of other guests was disgusting and really really upset us. 
With hindsight I expect that the whole atmosphere there would have been toxic and I’d urge travellers to give this one a miss.

Nasty experience; really upsetting - AVOID

We stayed at the Hotel Coma in September whilst walking across Andorra. There were quite a few good bits about our stay - the friendly receptionist, the swimming pool, the balcony and view, and most of the food (we have breakfast and dinner, with the gluten free options good (if you ask)).

The funniest thing were the waiting staff, who were doing their jobs efficiently but without much joy! It was quite fun having our bread rolls thrown onto our plates and grumbles from the waiter that they bought out the wrong dish! Quite why they had to memorise the dessert list and say it out loud rather than give us a written list is a total mystery, especially when most of the guests weren't Spanish speakers...  We just chose the last thing they said as we couldn't remember anything else!

The room was a bit dated style-wise but was ok.

4.2/5

Hotel Coma

4.2/5

La Massana is great for:

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