Parking

Pets allowed

Parking on site

Private parking

Restaurant

Room service

Breakfast in the room

Packed lunches

Snack bar

Special diet menus (on request)

Kid meals

Wine/champagne

Coffee house on site

Meeting/banquet facilities

Fax/photocopying

24-hour front desk

Luggage storage

Concierge service

Sauna

Solarium

Spa and wellness centre

Massage

Hot tub/Jacuzzi

Hammam

Outdoor pool

Outdoor pool (all year)

Outdoor pool (seasonal)

Pool with view

Heated pool

Sun loungers or beach chairs

Fence around pool

Spa facilities

Spa lounge/relaxation area

Spa/wellness packages

Swimming pool

Swimming Pool

Golf course (within 3 km)

Skiing

Billiards

Hiking

Ski storage

Ski school

Ski equipment hire on site

Ski pass vendor

Ski-to-door access

Walking tours

Terrace

Games room

Sun terrace

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Soundproof rooms

Heating

Non-smoking throughout

Designated smoking area

Wheelchair accessible

Pet basket

Pet bowls

Airport shuttle

Airport shuttle (additional charge)

Parking garage

Electric vehicle charging station

Airport pick up

Airport drop off

Bicycle rental

Babysitting/child services

Laundry

Dry cleaning

Ironing service

Daily housekeeping

Internet services

WiFi

Free WiFi

Safety deposit box

Minimarket on site

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Hôtel Village Montana by Les Etincelles

Tignes

We are a beginner family of 4 and this was our first ever ski trip, so we were rather apprehensive. We booked through Heidi who were good. Unfortunately, the same cannot be said for the hotel. 
When checking into a prebooked and paid hotel I expect them to ask for a credit card for expenses or damages to keep on file. I do not expect it to be charged a €500 deposit upfront. You have been warned, we where not which I do blame Heidi for
The ski in ski out for beginners is simply not an option. We had New Generation Ski School private lesson for all 4 of us over 4 days(highly recommended, see my review) and it took 3 days before we could utilise this ski in ski out and the route back seemed incredibly convoluted to get back including off piste between runs. It would have helped if we had been given some information about how to use the ski in but that was not given.  In the meantime we had to make do with traipsing down and up the hill in full ski gear (boots etc) in what was unseasonably hot April weather (15-17c). Some form of help from the hotel would have been welcome but not expected (or forthcoming!). I think if you are a beginner there are probably more accessible options around.

We are a family of 4 so loved the separate kids and adult sleeping area of the suites although far too tired to take full advantage of this. The suites themselves are fine, spacious and light (we had Mountain View room, I would recommend the view is incredible).  I would say when this was new (as it is in the promo photos) it was amazing, now however it is just rather tired. I had numerous splinters from outside decking and room door. Other room doors I noticed had half inch gaps in places. Fundamentally the hotels biggest issue is the fact the company that runs it clearly just want revenue and do not actually care about the experience for guests. Take for instance on one occasion I went to the bar and asked for additional tea bags to be told it would cost money as they are not the same as the ones in the room so I would have to go to reception. Yes it’s not the end of the world but reception was not next to the bar and frankly this is just not the response you expect from a “4 Star”. It just felt like a petty penny pinching. It backfired on them as this simply resulted in me taking handfuls of the “good” ones the following morning at breakfast in protest. FYI they are all awful so if you like tea, take some from home. Other examples are not having enough glasses and cups at breakfast or not providing china in the rooms only cardboard cups. Oh and no fridge in the room either which is inconvenient. 
Some staff are amazing. Others are downright rude and useless. Don’t do half board like we did, plenty of restaurant options around (La ferme is incredibly) and the food in the restaurants is pretentious and not overly tasty (all of them including La Gourmet). Children’s menu is disgraceful. Pasta, burger (no bun) or nuggets (fish or chicken) with the choice of chips OR veg (do better, veg is cheap!) every,-single-night. Yes they can have the set menu if on the half board but beware if they do not like the main as ours did on a recycled lamb dish from the previous night, they will tell you it is extra to have something else rather than just sucking it up. I have never had this in any restaurant in any country before. 
Spa area was nice but again just not kept very well. The staff where friendly but when the grates and under sections around the jacuzzi are covered in grime and they are shooting the breeze at reception you know management is poor. 
Reception staff, apart from 1, were very hard work to deal with. I can only assume check in was not till 5 because to cut cost they have a small number of cleaners. We arrived at 2pm and deposited our luggage in the “luggage room” and were told our room was not ready and they would call us. They did not so we simply went back at 5. We found out at check in that you had to book every evening meal in advance. This was Easter and I think quieter but I would imagine this being a race during peak times and I would love to know if people simply have missed out due to no space being available. The lack of staff moral was also evident when walking around and finding piles of dirty things from the rooms people have bought up from breakfasts scattered, sometimes for days, in the hallways. 
Breakfast was fine, if this was a Holiday Inn or such like for £100 a night. This however is a “4 Star” Hotel and restaurant in the French Alps so should be significantly better than it was. Scrambled egg was awful, no poached only fried egg (which was nicely cooked). Bacon was either rubber or under cooked and sausages change mid week from tasty herby ones to something I would not feed the dog. Other parts again were just average. Kids loved the crepes (tea plate sized and rubber) and fruit basket was inconsistent. The continental area was fine but being British it is not our staple, certainly looked like it could be better. The pastries were really really really poor. Mini CO-OP selection from the UK. This is France, they should be the highlight. I think if anything showed the lack of quality or care then, I know it sounds silly, but this really did. It’s like a poor fry up in a B&B, it should be amazing and when it isn’t you know they do not care. 
Checkout came, and they tried to charge me for the extras billed to the room until I pointed out the €500 deposit will more than cover it. Makes me think that not everyone is charged this €500. Not once where we asked if we enjoyed our stay. In fact in 7 days we had one Bonjour when walking through the hotel and that was the last full day by the manager, the first time we had seen her. 
All in all we loved our holiday despite the hotel. It is not a 4, it’s just about a 3. We will not be returning and I would recommend looking at other places before booking this one there must be better around. That said if it was half the price you could overlook the failings, but it is not.

Hard Work

Awful hotel, poor quality rooms, no logs in basket as advertised and fire left full of ashes. Worktops were scratched, bathroom was very basic and nothing like the pictures. Beds uncomfortable. I wrote to complain when home and they denied me making a complaint to reception at the time, they just nodded their heads as if they'd heard it all before.

Worse place in Tignes to stay, pictures don't reflect the quality. Avoid.

POSITIVES
1. Room decor - landed well and the common areas around the hotel are stylishly furnished and welcoming. 
2. Food: the a la carte restaurant and the other options were of a good/very good standard each evening. Varied options and well presented. 

AREAS TO IMPROVE

1. Check-In: everyone coming here, whether French or from elsewhere, will have had a decent drive/flight etc. Yes, the small print states check-in at 5pm but we didn't actually think we'd be held to that, having arrived around 2.30pm. The experience felt like a serviced apartment v what is an expensive hotel. 
2. Room : Stylishly furnished etc but paper cups for coffee and instant sachets aren't good enough. There were thick layers of dust everywhere and rooms were serviced around 3pm or so. Given it is a ski hotel, almost every resident will be out between 10am and 3pm, not after this.
3. Breakfast : this was generally poor. A lack of bowls, coffee cups or glasses. I saw several guests approach the staff and (very politely) ask for these, only to get shrugged shoulders. I get that it's quite pressured at this service but it's generally for one hour only. 
4. Spa Area - the banister leading down to the jacuzzi and pool was hanging off its bearings and my son fell quite badly. Yes, not the spa staff's fault whatsoever but zero accountability or actual care. 

In the right hands, this hotel could return to what it was. Friends, whose opinion we value highly, assured us it had been excellent. You cannot extricate such a high room rate off people and not have any form of management visibility. Point being, my son suffered a very nasty wound to his leg and nobody felt fit to take my name and check up on him. 

Hopefully the team will see this and make some major improvements.

Disappointing

We have loved this hotel for years, which makes writing this particularly disappointing.

We have stayed here for around four years and have always considered it one of our favourite family hotels. The location is fantastic and the hotel itself remains a beautiful space. Because of our positive experiences, we rebooked a year in advance to secure our preferred room. Sadly, this year’s stay left us genuinely disappointed.

Whilst we noticed a slight decline in service last year, we gave the benefit of the doubt. Unfortunately, this visit suggested that standards have slipped further.

Some of the issues we experienced included:

• Being allocated the wrong room and only being informed two hours after unpacking that we may need to move
• Friends in our group waiting until 5pm for their room to be ready
• A noticeably reduced breakfast offering compared with previous years
• Consistently slow restaurant service
• Pre-booked restaurant reservations not being honoured due to a policy change communicated only on arrival
• My son suffering food poisoning after dining at Chiemerie, causing him to miss two days of skiing
• The removal of many of the family touches that previously made Easter stays feel special
• Inconsistent housekeeping standards throughout the week
• Shower gel in our room appearing to have been diluted with water
• Multiple occasions where staff were abrupt or discourteous, including physical collisions without apology
• Outdoor pool and jacuzzi temperatures being far below what would be expected for guest comfort

Individually, some of these issues may seem minor. Collectively, however, they created the feeling that the hotel is no longer delivering the standard of experience it once did.

What is most disappointing is that this used to be a hotel we recommended without hesitation. The core ingredients are still there, but the attention to detail, service levels, and guest experience that once justified the premium price point no longer feel consistent.

We left feeling disappointed rather than refreshed, which is not how you expect to feel after what should have been a special family holiday.

After four years of loyalty, we are now genuinely reconsidering whether we return.  In fact we wont

DOWN HILL - New management have ruined it

We have been here three times. The first year it was very good, last year was almost as good. This years visit had a very strong sense of the new owners testing to  see how poor they could make things without customers walking. Some good examples:
1 Overall service was just poor in the main restaurant. Disorganised and unmotivated waiting staff.
2 Lockers: Door lock repeatedly not working.
3 Parking: total shambles. People parking across multiple bays, therefore not enough space left.
4 Provided shower gel: rather than refill this over the week it was watered down so after 6 days we were washing with essentially slightly scented water.

There were more examples - these are just a few. It was not a cheap stay but the value this year was not there for us and we will be looking at other options for next year sadly.

4.4/5

Hôtel Village Montana by Les Etincelles

4.4/5

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