Parking

Parking on site

Private parking

Restaurant

Room service

Breakfast in the room

BBQ facilities

Snack bar

Special diet menus (on request)

Kid meals

Kid-friendly buffet

Meeting/banquet facilities

Business centre

Fax/photocopying

24-hour front desk

Express check-in/check-out

Valet parking

Currency exchange

Luggage storage

Private check-in/check-out

Lockers

Invoice provided

Garden

Terrace

Games room

Sun terrace

Shared lounge/TV area

Outdoor furniture

Picnic area

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Soundproof rooms

Heating

Non-smoking throughout

Wheelchair accessible

Toilet with grab rails

Emergency cord in bathroom

Key card access

Airport shuttle

Car hire

Airport shuttle (additional charge)

Accessible parking

Airport pick up

Airport drop off

Babysitting/child services

Children's playground

Entertainment staff

Nightclub/DJ

Kids' club

Evening entertainment

Indoor play area

Kids' outdoor play equipment

Laundry

Ironing service

Daily housekeeping

Skiing

Hiking

Horse riding

Ski storage

Ski school

Ski equipment hire on site

Ski-to-door access

Walking tours

Tour or class about local culture

Barber/beauty shop

Internet services

WiFi

Free WiFi

Safety deposit box

24-hour security

Security alarm

Smoke alarms

CCTV in common areas

CCTV outside property

Fire extinguishers

Fitness

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Food can be delivered to guest accommodation

All plates, cutlery, glasses and other tableware have been sanitized

Staff follow all safety protocols as directed by local authorities

Process in place to check health of guests

First aid kit available

Access to health care professionals

Thermometers for guests provided by property

Face masks for guests available

Contactless check-in/check-out

Cashless payment available

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

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Ice Angels Hotel

Borovets

Food Review!!!

Such slow service, food doesn't come out in one and we were waiting over 30mins for one child meal to come, when the rest of the food had been eaten.

Staff are often rude, only deal with tier own tables, and your staff disappears.

Ordered food and some didn't even arrive, when questions they claimed they didn't have it. But didn't inform us at ordering.

Overall one massive cluster of mess.

Awful Food Service

Worst customer service you can imagine. I made several calls to the hotel, put on hold, cut-off calls, etc. Expensive and very poor experience

Poor customer experience

Excellent stay at this Hotel. Staff were really friendly and understood and spoke English. Rooms were made up every day including all fresh towels. Lots of bench seats outside with waitress service so you could sit and watch the skiing. Only had the Breakfast option which was reasonable. Ski Equipment hire was joined on to the side of the hotel with a very helpful man running it and sorted you out with what we needed. View from room was excellent.

Cons
Tea/Coffee in Room is chargeable.
Baked Beans at Breakfast cold as not kept heated.
There is a short steep slope to get from the ski slope to the outside seating area which is very slippery have added a photo.

Overall i would rate this Hotel 10/10

5 Excellent nights at Ice Angels Hotel

This place is an absolute joke! The waitress with the blonde hair couldn’t be bothered to serve us and was making constant face expressions. Rude staff and extremely long waiting times. The food is also not worth it. Avoid at all cost, there are much better places in the area!

AVOID AT ALL COST! 😩

Probably the best location in Borovets with true ski-in, ski-out ability, right next to both a chair and button lift; wonderful view; great service; lovely clean, well-equipped rooms; reasonable breakfast - lovely place to stay.

However, being so close to the slopes also has its drawback, with the noise from the karaoke bar two buildings down going on to the early hours, with the only distraction from drunk Tina Turner wannabes coming with the rollout of the Pistenbullys working throughout the night.

I'd stay again, but I'd definitely bring some earplugs.

4.0/5

Ice Angels Hotel

4.0/5

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