Parking

Parking on site

Private parking

WiFi available in all areas

Restaurant

Packed lunches

Snack bar

Special diet menus (on request)

Kid meals

Wine/champagne

Fruits

Coffee house on site

Meeting/banquet facilities

24-hour front desk

Express check-in/check-out

Tour desk

Luggage storage

Concierge service

Private check-in/check-out

Invoice provided

Sauna

Fitness centre

Spa and wellness centre

Massage

Hot tub/Jacuzzi

Hammam

Outdoor pool

Outdoor pool (all year)

Pool with view

Heated pool

Sun loungers or beach chairs

Beauty Services

Spa facilities

Spa lounge/relaxation area

Spa/wellness packages

Fitness

Yoga classes

Fitness/spa locker rooms

Swimming pool

Swimming Pool

Garden

Terrace

Sun terrace

Outdoor furniture

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Heating

Non-smoking throughout

Designated smoking area

Wheelchair accessible

Toilet with grab rails

Higher level toilet

Lower bathroom sink

Dry cleaning

Ironing service

Daily housekeeping

Skiing

Table tennis

Hiking

Ski storage

Ski school

Ski equipment hire on site

Ski pass vendor

Ski-to-door access

Badminton equipment

Bike tours

Themed dinner nights

Happy hour

Live music/performance

Live sport events (broadcast)

Internet services

WiFi

Free WiFi

Safety deposit box

24-hour security

Security alarm

Smoke alarms

CCTV in common areas

CCTV outside property

Fire extinguishers

Nightclub/DJ

Board games/puzzles

Kids' outdoor play equipment

Shuttle service (additional charge)

Parking garage

Public transport tickets

Accessible parking

Shuttle service

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La Folie Douce Hotels Chamonix

Chamonix

The location is the only good thing about this hotel. I went for new years eve, Decembre 2025 - January 2026, and spent about 8 days at the hotel.
Reception staff was very nice.  When we first arrived the room, we were given had cigarette smoke coming up through the vents in the bathroom. We had to request an upgrade to the room, which we paid for, because it the first room was unbearable.

The second room, two lifts heading up, and one was broken the first 2 days, then when it was open it smelled of sick; maybe this was the reason it was closed. The smell was just awful and was present the rest of the stay; this was shared by all the guests in that area.
The SPA was worn down and felt unhygienic, and the heated pool, was glacial cold.

The general cleanliness of the hotel was poor. The food was mediocre, at best. The rooms were tired and worn down. Heating was non existing; radiator knobs were high up requiring me to get up on a chair to control. I am 180 cm tall.  We asked the staff, and this was the only way to do it.

There was near to no lighting in the room, we had to use our phone flashlights to find what we were looking for; and the lighting that was available were just one or two bare bulbs hanging in a failed industrial style look, which were useless because their poor placement just meant they blinded you.

New Year's Eve dinner was awful; third rate at best. The hotel was marketed as closed off only for guests during new year's, in fact there was even a note left in the room with bracelets to identify us as guests during that day, so we were allowed access to all fo the hotel, as per the letter. Well, turns out that was not true at all, the lounge and social area was actually closed off to guests and turned into a nightclub for paying visitors, all of whom were NOT staying at the hotel. The actual hotel guests were confined to a small section of the hotel, basically the family style restaurant where they serve breakfast. imagine a worn down outdated 90's American restaurant. 
I was pushed by staff that night; the manager was rude, she was dismissive and just seemed completely incompetent or worse indifferent. the coat check for outside guests was placed directly in front of the elevators creating an obstacle for guests to reach or exit the rooms.
I could continue to write but I think this is a good overall picture of my experience at this hotel. it is a shame, because it is without a doubt the best location at Chamonix; but I don't think I have stayed at a more poorly operated place before.

The Location is wasted by this hotel.

Lovely hotel and staff, nice food, good choice at breakfast.
Would come back again to this hotel but in the winter months to enjoy some skiing and snowboarding.
Can go hire electric bikes but selected routes and days when to hire due to bad weather.
Good entertainment on evenings.

Nice Hotel and Beautiful views of the Mountains

After wanting  years to visit this hotel, I left feeling extremely disappointed and upset by the overall experience. 

From the moment we arrived, the level of customer service was poor. (Apart from reception) Staff rarely smiled, acknowledged guests, or showed any interest in customer experience. Throughout our stay, we were repeatedly given incorrect information, which caused ongoing frustration.

We were initially allocated the wrong room, setting the tone for the stay. We were a family of four. Me my partner and two girls. The room was three bunk beds and a single bed. There wasn’t enough room to even put suitcases let alone get dressed ! They blamed Crystal ski and the rep did move us to a larger room after several raised words. 
We were then directed to the wrong ski lift bus, . ….also given incorrect information about restaurant booking times, which resulted in us missing a show we had planned.My girls were exited to see the show. When booking in we were told 7pm for show but it starts at 8pm abd we had finished on this occasion. Reported to manager who wasn’t over bothered abd gave me four ‘small drink.’ Tokens. Mainly for a small beer I don’t drink.  No real care. 

Following this we booked correct time on the Wednesday ..Despite having a restaurant booking confirmed, we were turned away on arrival due to a private event, with no prior communication or apology. This was incredibly frustrating and unacceptable.

We were also disappointed to find that there was no access to a pool or spa during our stay, which was something we had expected when booking. To close this over Easter holidays was crazy and it was so hot too. One of the reasons this hotel was booked ! 

On another occasion, we were told the on-site ski shop was closed, so we walked across the other side of Chamonix to hire equipment, only to later discover that the shop had actually been open the entire time. This cost is a lot more money to hire and time to walk collect and return all the ski hire. 

To add to this, I lost a pair of designer sunglasses during my stay. I reported this, but no one has followed up or contacted me since, which again reflects the lack of care and attention from staff. This is so upsetting and reflects the la kind care by staff here. 

Overall, the organisation, communication, and customer service were extremely poor. Management showed little interest in resolving the issues raised, which made the experience even more disappointing.

This was a trip I had looked forward to for many years, and unfortunately, the hotel fell far short of expectations. 

Everything was closing down despite hotel being busy and weather great.  It felt like staff were finished and clocked out. The hotel shouldn’t remain open if this is the vibe. 

There wasn’t one single outdoor night on terrace with DJ which again this hotel is famous for. Delete bring so busy.

3.7/5

La Folie Douce Hotels Chamonix

3.7/5

Chamonix is great for:

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