Parking

Free WiFi

WiFi

Street parking

Airport shuttle

Non-smoking throughout

Heating

Internet services

Non-smoking rooms

WiFi available in all areas

Private parking

On-site parking

Free parking

Pets allowed

Family rooms

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Madame Vacances Les Chalets de l'Altiport

Alpe d'Huez

L'Alpe d'Huez

Isere

Auvergne-Rhone-Alpes

France

Hello,

Thank you for taking the time to share your feedback. We are pleased to read that you enjoyed the location of the Anika chalets and the warm atmosphere of the lounge, and that the shuttle service was able to compensate for the changing snow conditions.

We sincerely regret that some aspects of your accommodation did not live up to your expectations, particularly at the end of the season. Your comments on maintenance, sauna equipment, bedding and fittings will be passed on to our technical and maintenance teams so that we can make the necessary improvements. It is important for us to ensure optimum comfort, whatever the season.

We hope that, despite these inconveniences, you have been able to enjoy some good times with family and friends.

We hope to see you soon,

The Madame Vacances team

Owner response

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We were a large group of family and friends taking two cabins together Anika 1 and Anika two . The position of these were ideal sadly the weather being fabulous the snow disappeared at and alarming rate meaning ski in and out wasn’t possible after a couple of days but good bus service so not an issue . The cabins themselves I thought lacked maintenance maybe because it was at the end of the season  so repars weren’t being attended to but lights and sockets in bedrooms weren’t working , shower tray in one room flooded when used . Door handles came off in your hand . The curtain in bedrooms were inadequate to keep out the light some rooms without even a curtain The bedrooms I thought were very uneven in sizes from large double with separate toilet and double hand basin with bath and a double bed to no more than a box room with single beds and no room between them or sufficient space for cupboard wardrobe area seems unfair distribution between couples sharing  the total costs equally .
The sauna was nice and clean and new but badly equipped for a booking of twelve people we had four robes to share between us all not very hygienic. Maybe a shower in there would be a thought for the future too . The towels supplied to each room also varied from a bath sheet to a very small towel totally inadequate to dry yourself  with . 
The living had a lovely open fire and a welcoming feel but again seating totally inadequate for twelve people to sit comfortably. There was no outdoor lighting either this seemed rather dangerous when entering or leaving during the night given the uneven surfaces outside the front doors . I feel most of this review is quite negative but the issues are mainly easily rectified with closer attention to maintenance and attention to detail . If not highlighted then maybe will never be addressed.

Lovely situated cabins sadly lacking maintenance and detail

Dear Sandra, 

Thank you for posting your very kind comments. 

The location of the chalets are indeed fantastic, ski-in-ski-out in one of France's best ski resorts. 

We are delighted you had a fantastic stay and hope to see you back soon. 

Kind regards, 
Ginny

The chalets are just located on the slopes, you can take your skis from home and be right there on the  on slopes. the residence itself is very cute: it looks like real swiss chalets. As well, we highly appreciated the "madame vacances" manager there: she was very helpful, customer oriented and very nice. It's not always the case.

The best spot ever!

Ferney-Voltaire, Ain, Auvergne-Rhône-Alpes

Never in my years of travel have I come across such a shameful situation as presented by the chalet I rented through Madame Vacances at l'Altiport de Alpe d'Huez.  Sticky, torn linoleum counters, cheap tin-like utensils, missing or broken curtain rods, bathtubs without any curtain or protective door, staircase steps and bannister separating into pieces, the cheapest of cheap furnishings, table lamps set on the floor because there were no side tables, the cheapest imaginable cutlery and utensils, so cheap as to be virtually useless, no potholders or dishtowels in the kitchen, severely scuffed stairs, stained walls, burn marks on couches, vast water stain from a ceiling leak, bottom price laminate built-ins warped by water and peeling with age.  And I could go on.  It is clear in every detail of this chalet that the owners  have not spent  one dime in the upkeep and refurbishment, repairs and replacements that a heavily used rental requires.   Yes, this costs money.  But it's insulting to the guests who PAY to stay in the place to presume that it is acceptable to proffer such an offering for any price whatsoever, given the lack of upkeep or investment apparent in every corner.   I looked into one other of their units and it was in the same condition.   I have owned a vacation and managed a rental apartment.  I know that it takes money to maintain them.  Shame on the owner(s) of this chalet for presenting it as they do.   

Shabby and dilapidated mess

Dear Melanie, 

Thank you for your comments and I am glad to hear you enjoyed the resort and the skiing, which is brilliant in Alpe d'Huez. 

Your other comments are very harsh. 

Unfortunately, due to unforeseen circumstances, we were not able to offer the jacuzzi. We tried to contact you about this prior to your arrival but were unable to get in touch with you. 

The management on site offered you a partial refund for the inconvenience and you appeared to be very happy with this offer. 

It is unfortunate that even though you were happy with the outcome you still comment on your dissatisfaction publically. 

Kind regards, 
Ginny 



What to say . Fabulous resort , beautiful skies , beautiful skiing . 
The chalet . 
Location- fabulous .
Amenities . Appalling . When booking this chalet we all voted for a hot tub and ski in ski out . Perfect for the skiing ,
Alas . On arrival we could NOT find the jacuzzi, well we did eventually! Cut in half !!! This clearly had not worked for some time ,  So so disappointed. An offer of a massage ? Not bloody likely !  Many things missing , small kitchen , uncomfortable sofas. Although I would say the position is perfect . Would we return ? Yes to the resort , no to the chalets . Such s shame .......

Great skiing - disappointing chalet .Annika 2

Norfolk, East Anglia, England

The Altiport chalets, beautiful mountain-style dwellings in wood and stone, are perfectly equipped and offer quality services. Relax in your chalet's sauna or whirlpool after a day of sport. Satellite TV, in winter and summer, bed linen and towels are included. Parking spaces are provided in front of the chalets. Wifi is also available free of charge in this establishment. Each chalet is equipped with an American kitchen with everything you need to cook, a large living room with fireplace and bathtubs in each bathroom. Enjoy a panoramic view of the Massif de l'Oisans from the terraces and balconies of your chalet.

3.8/5

Madame Vacances Les Chalets de l'Altiport

3.8/5

Alpe d'Huez is great for:

The snow is forecast to be

Excellent

for the next week

Accommodation

Facilities