Please be aware that if you have chosen the Self Catering or Bed & Breakfast option, the nearest supermarket is not accessible on foot. We recommend utilizing the local online grocery delivery service, which can bring all necessary items to your door. This service includes a delivery fee.  This accommodation has a 24/7 Reception

Parking

Pets allowed

Free parking

Parking on site

Private parking

WiFi available in all areas

Restaurant

BBQ facilities

Packed lunches

Meeting/banquet facilities

Fax/photocopying

24-hour front desk

Luggage storage

Private check-in/check-out

Sauna

Fitness centre

Spa and wellness centre

Massage

Hot tub/Jacuzzi

Indoor pool

Private beach area

Swimming pool

Swimming Pool

Garden

Terrace

Sun terrace

Shared lounge/TV area

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Heating

Non-smoking throughout

Fishing

Skiing

Table tennis

Hiking

Cycling

Ski storage

Ski school

Ski equipment hire on site

Ski pass vendor

Ski-to-door access

Beach

Internet services

WiFi

Free WiFi

Daily housekeeping

Parking garage

Electric vehicle charging station

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

All plates, cutlery, glasses and other tableware have been sanitized

Breakfast takeaway containers

Delivered food is securely covered

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

First aid kit available

Face masks for guests available

Physical distancing rules followed

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Norefjell Ski & Spa

Norefjell

We have been visiting Norefjell Ski & Spa Resort for the past five years, and it has always been a place we looked forward to returning to. Unfortunately, this most recent stay (from 30th March) was by far the worst, and it is clear that standards have declined significantly over the last couple of years.

Accommodation & Cleanliness

Upon arrival, the issues were immediately apparent:
	•	No shower gel provided
	•	The room was dusty and visibly dirty, which is particularly concerning as we have dust allergies
	•	We were placed in an accessible room without prior notice, with a very small wet room (no proper shower), a washing machine, and no storage such as cabinets or drawers
	•	Kitchen equipment was inadequate (only one bowl provided)
	•	The electric/gas fireplace was not working
	•	The shower curtain was stained and appeared unhygienic
	•	The wardrobe was cluttered with miscellaneous items and furniture

The cleaning standards throughout our stay were extremely poor. Rooms appeared to be vacuumed only, with no mopping, leaving dust to accumulate. Despite requesting cleaning on both Thursday and Friday, the room was not serviced at all, and we were not even provided with basic essentials such as toilet paper.

Customer Service

There were a few standout members of staff who genuinely tried to help:
	•	Ludwig (Sweden) – warm, polite, and welcoming on arrival
	•	Emil Davidsen (Denmark) – exceptionally kind, compassionate, and went above and beyond
	•	Bjoern – showed real dedication, especially when assisting in locating our children
	•	Daniel – did his best despite limited resources

We are truly grateful to these individuals.

However, the overall service experience was disappointing:
	•	The hotel manager we spoke to on 31st March was abrupt, dismissive, and unapologetic. Concerns about cleanliness and allergies were not taken seriously.
	•	A staff member in the coffee shop (bald gentleman) was consistently rude. After I requested a frappuccino without coffee (due to lack of decaf options), he responded dismissively and served a drink with dairy despite my lactose intolerance, which then had to be corrected.

Health & Safety Concerns

The gym was frequently occupied by young children (approximately 8–9 years old) using equipment unsupervised, posing a clear safety risk. There appeared to be no staff monitoring this area.

A far more serious incident occurred on 3rd April:
	•	The ski lifts were closed early (4:19pm instead of 4:30pm), leaving my children stranded on the slopes
	•	They were unable to return and were left walking in freezing conditions for nearly two hours without signal or means of contact
	•	When we raised the alarm, there appeared to be no emergency protocol in place
	•	Staff on duty were trying their best but clearly had no guidance or training for such situations
	•	Attempts to contact management were unsuccessful; no one responded
	•	I contacted the police, who redirected us back to the resort

Eventually, thanks to the initiative and kindness of Emil and Bjoern, our children were found. This situation was extremely distressing and could have had serious consequences. The lack of coordination, leadership, and safeguarding procedures was alarming.

Departure Experience

On 5th April, despite our taxi being scheduled for 12:40pm, we were not allowed a late check-out beyond 11am. However, when I briefly returned to the room at 12:18pm, it had still not been cleaned—making the rigid check-out time unnecessary and frustrating.

Overall Experience

This stay was deeply disappointing and, at times, distressing—particularly the incident involving our children. While some staff members showed genuine care and professionalism, the overall experience was marked by poor cleanliness, lack of basic hospitality standards, inadequate management response, and serious safety concerns.

It is with regret that we say we will not be returning. The decline in standards is significant, and the lack of accountability from management is particularly concerning.

3.8/5

Norefjell Ski & Spa

3.8/5

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