Parking

Lift

Heating

Allergy-free room

Non-smoking throughout

Skiing

Hiking

Family rooms

Cycling

WiFi

Free WiFi

Tour desk

Street parking

Parking garage

Electric vehicle charging station

Internet services

Non-smoking rooms

Luggage storage

Games room

Shared lounge/TV area

On-site parking

Private parking

Restaurant

Special diet menus (on request)

Sauna

WiFi available in all areas

Spa and wellness centre

Massage

Indoor pool

Outdoor pool

Outdoor pool (seasonal)

Indoor pool (seasonal)

Fitness centre

Terrace

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VAYA Fieberbrunn fine living resort

Fieberbrunn

Tirol

Austrian Alps

Austria

Thank you for sharing your feedback.

We take any report regarding hygiene and guest safety very seriously. Once the concern was reported during the night, we immediately followed our established internal procedures. Due to full occupancy at the time, a room change was unfortunately not possible. The guests chose to depart early on their own decision.

The room in question was taken out of inventory immediately, and a certified professional pest control company was engaged without delay to carry out a thorough inspection and treatment in accordance with our standard protocols.

It is important to note that such occurrences can unfortunately happen in accommodation facilities worldwide and are not an indication of general hygiene standards. When addressed promptly and professionally, they do not pose an ongoing health risk.

Please also note that no full refund was promised on site. As the booking was made via Booking.com, the case is currently being reviewed and handled through their official process.

We regret that this experience negatively impacted the stay and appreciate the opportunity to clarify how responsibly and seriously such matters are handled at our property.

Owner response

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During our stay, we experienced a serious bed bug issue. My mother was bitten multiple times, which caused severe itching, irritation, and significant discomfort. We didn’t sleep all night, and our vacation was completely ruined. We have clear photos of the bed bug and the bites.

This is a serious health and hygiene issue, and we did not feel safe to continue our stay. This should never happen in a 4-star hotel. The situation completely ruined our vacation and negatively affected our well-being.

What made it even worse is that we received no refund, no compensation, and no proper support or care from the hotel.

We do not recommend this property and advise future guests to be cautious. We also strongly recommend urgent professional pest control treatment to prevent this from happening to other guests.

Bed bugs ruined our stay

No matter what time of year you plan your holiday in Fieberbrunn: the mountains of the Kitzbühel Alps are ready and waiting, with its clean fresh air and gentle slopes, green pastures and snow-covered mountains, we have everything you need for a perfect summer or winter holiday. In summer you will find extensive hiking routes and mountain bike trails and discover the most beautiful mountain lake in the Alps. In winter you and your family are just minutes away from the start of the legendary Skicircus Saalbach Hinterglemm Leogang Fieberbrunn ski area, with over 270 kilometers of both groomed and some of the best off-piste skiing in the world, ideal for skiers and snowboards of all levels. Action and Fun for all is guaranteed.

4.2/5

VAYA Fieberbrunn fine living resort

4.2/5

Fieberbrunn is great for:

The snow is forecast to be

Great

for the next week

Accommodation

Facilities