Parking

Parking on site

Meeting/banquet facilities

24-hour front desk

Invoice provided

Sauna

Fitness centre

Hot tub/Jacuzzi

Outdoor pool

Outdoor pool (all year)

Swimming pool

Swimming Pool

Non-smoking rooms

Family rooms

Lift

Heating

Non-smoking throughout

Airport shuttle

Airport shuttle (free)

Airport pick up

Airport drop off

Laundry

Internet services

WiFi

Free WiFi

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Aspenwood, a Destination by Hyatt Residence

Aspen Snowmass

Snowmass Village

Colorado

United States

Hi Susan,

I am sorry to hear you had a bad experience, however, Snowmass Mountain Lodging does not manage Hayden Lodge 2302. This Trip Advisor page is for Hayden Lodge residences managed by Snowmass Mountain Lodging.

Our housekeeping is a number one priority and we pride ourselves on having the reputation of the best housekeeping in Snowmass. Please see the review below for a condo we do manage. Next time choose Snowmass Mountain Lodging to guarentee a clean residence in Hayden Lodge. You wil be happy to know we include daily housekeeping and the check out clean in our rates. 

Review #25411410 “Ski-in/Ski-Out 3 BR Capitol Peak Snowmass Luxury Condo - Best Location & Views” 
	

Location, View and Super Clean 	
	★ ★ ★ ★ ★ 	

We had a great time staying at Capitol Peak Lodge. You can't beat it for location. Walk out the door to the slopes and ski rentals at Four Mountain Sports. The skittles gondola right around the corner gets you to the village in no time. The view from the condo out over the slopes is spectacular for those who choose to stay in. The condo was immaculate and our housekeeper was fantastic. I dropped something on the floor the first day and wiped it up. The paper towel I used didn't have a speck of dirt on it. The beds were all comfortable and the bed linens and towels were all great. Would definitely stay again. Thanks! 	

Date of arrival 	
	February 27, 2019 	



Owner response

RATE_ROOM

RATE_CLEANLINESS

RATE_SERVICE

We love Hayden Lodge. It is a luxury family-friendly lodge situated directly above the Snowmass ski school and central to absolutely everything (gondolas, restaurants, apres). Hayden is our "go to" spot year after year. 
This year we rented Unit 2302; a very pricey 3-bedroom unit with great views. Too bad it was so disappointingly filthy. There was hair in the drains, hair in the kitchen cabinets (colander, measuring bowls, etc.), hair in the "clean" beds, hair in the w/d; 3" black hairs were everywhere. Yuk, yuk, and yuk. I also cleaned someone else's splattered make up off the wall in the master bath. Ironically they charge several thousand $$ for a "cleaning fee" as part of the rental agreement. 
Suffice it to say we left the place far cleaner than when we found it, but what a shame. Going forward we will go back to the other unit we rented in Hayden. PS - the owners were not willing to provide any break on the "cleaning fee" despite these circumstances of which they were notified right away.

Cleanliness is NOT an option!

Chicago, Illinois

Thank you for your review, we are so glad you enjoyed your visit with us and hope to see you again next winter.

RATE_VALUE

We stayed here for 5 days.   The location is amazing as others have said.  The building seems very new.  Hot tub is great and almost always empty even during school vacation week.  We would definitely stay here again.  Grab your skis from the ski locker, walk out the door and get on either the 6 person chair or gondola.  When you ski in, walk 20 feet to the front door of the building.  If your kids are in ski school, they all meet right outside the door.  25 restaurants you can walk to.    Would definitely stay again.

Great Stay

Newton, Massachusetts

Hi LizH -- thank you for taking the time to share a review & for staying with us. It's music to our ears when guests not only enjoy the residence, but they enjoy the entire experience. I hope you'll think of us when your travels bring you  back to the mountains. 

Stayed in one bedroom condo here four nights for spring break skiing.  Condo was very spacious and had high end appliances.  It was also located on the backside "valley view" which meant it was very quiet and it was on the top floor so it had vaulted ceilings which added to the spacious feel.  I also understand we had the only one bedroom with two baths which was great as well.  Appreciated the in unit washer and dryer, humidifier, ski boot dryer and also the ski locker.  Wifi was also very strong (saw earlier reviews that this was a problem, it was not for our stay).  This is the ultimate location if you are skiing with kids who will be in ski school.  It was my son's first time skiing and we could not have asked for a better arrangement as this place is literally steps from everything e.g. the Elk Camp Gondola, all ski school classes meet right in front of Hayden, quick ride on the skittles up to the Snowmass Mall, easy walk to bus depot to get into Aspen, easy walk to Clark's if you need food/supplies.  It's also great that the rest of the building that Hayden Lodge is in is the "TreeHouse," basically the ski school so you aren't looking at being upstairs from a bunch of noisy bars/restaurants.

We are now spoiled by this location for certain, great stay!

Prime location for skiing with kids

Raleigh, North Carolina

Hi pab66- we thank you for staying with us & for taking the time to share your experiences. We're so pleased that our team secured an ideal residence for your vacation. We hope to see you again soon. 

Location, location, location!  The building sits right at the center of Base Village, steps to the 6-pack lift and Gondola as well as the kid's camp and restaurants.  The Skittles gondola is also steps away to get up to mid-mountain for dinner and shopping.  

A friendly staff member picked us up at the airport and helped us with our bags to our room.  However, for trips back to the airport, they only shuttle hourly, meaning we ended up at the airport way too early with our flight time.  They initially assigned us the ADA handicapped room, which was terrible.  It looks nothing like the pictures on Snowmass Hospitality's website.  Very cramped bathroom that looked like something from a hospital ward with worse lighting.  Because it's ADA compliant, it had a wall mounted sink with no counter to put your stuff.  They did move us to another room, which was far better.  It may have been an upgraded 1BR because it was much bigger and nicer than the initial room and it had an extra bathroom and walk-in closet.  

The building does not have many amenities, just a small lobby, ski storage and a small hot tub shoehorned in beside the locker room (which nobody used but us by the looks of it).  Management maintains it very well and you always see people cleaning.  The place was spotless.  The rooms are very nice but don't compare them to what you would find at Beaver Creek or Deer Valley...not even close.  

They showed us a couple units in Capital Peak before moving us.  Hayden is considered the premier unit but Capital Peak is also very nice.  Building A is closest, Building B is acceptable and actually a bit closer to the Gondola, however, Building C is definitely too far away.  That said, if I could get a unit at Capital Peak Building A a lot cheaper than Hayden, I would probably go that direction. 

Lastly, our "valley view" room actually overlooked a somewhat junky 70's walkup condo behind us.  Not a deal killer though.  The downside to the slopeview room is the fact that the apres ski places below blare music from 3 to dark on nice days.

For the right price, I would definitely stay here again.

Most Convenient Location at Snowmass

Franklin, Tennessee

Happy Friday TNConstanttraveler! We apologize for the little issues that you encountered during your stay. We are very happy that you enjoyed Hayden Lodge's optimal, slopeside location. Please call our team next time you book so that we can find the perfect residence for you. 

The reason I gave this place 5 stars is because of it's location, it simply cannot be beat at the base of the 6 person high speed chair, or walk about 100 feet to the gondola.  

It started off a little rocky when we were given a 1 bdrm handicapped room with one very nasty gas station like bathroom and one of those washer/dryer all in one units.  We immediately went down to the office and requested a non-handicapped room but were told there were no other rooms.  We suggested they find us a 2 bdrm then instead which they did, in an adjoining building for no additional charge.  We were happy with this but upon returning with our groceries they miraculously found a 1 bdrm after all.  The unit had 2 (normal) bathrooms with (normal) washer/dryer.  We were facing back so there was no noise on the weekend from the bar in the village.  We used the hot tub after skiing all day, every day, and never found other people there.  These units are individually owned so the beds and furnishings will differ from unit to unit.  Our unit had a horrible mattress and no extra duvets. 

The daily housekeeping was nice to have and they did a good job.

If you prefer to try a restaurant in the upper village, simply walk out the front door and hop on the "skittle" gondola up the hill to the upper village and back down again.  

They had a car pick us up from the Aspen airport and deliver us again at the end of our trip.

We had issues with the wifi during our stay, it never seemed to work.  The office informed that this has been an issue for months.

We will return to Snowmass and we will stay again at The Hayden Lodge because of its location.

Best location at Snowmass

The Hayden Lodge Lodge Condominiums are available in several configurations, including one, two and three bedrooms. Hayden Lodge is located slope side, with ski-in/ski-out out convenience, above the Treehouse Ski School and Kids Adventure Center, and within the Base Village vitality of shops and restaurants. Hayden Lodge is located in the heart of base village, steps from the Elk Camp Gondola and the Village Express six person lift (6 pack). This is the place for convenience as there is also a mini-gondola (Skittles) to the mall, and right next to the Treehouse, Aspen Skiing Company’s award winning ski school center and activity center. One, Two and Three bedroom condominiums are luxuriously appointed with high end kitchen and bath finishes, state of the art electronics and more. The full-service concierge service will make sure there’s never a dull moment, and at the end of the day, your convenient ski locker makes it easy to stash your gear. Other amenities include heated parking, transportation within Snowmass Village, wireless internet and more. Within each unit there are also washers and dryers.

4.6/5

Aspenwood, a Destination by Hyatt Residence

4.6/5

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