Parking

Parking on site

Private parking

WiFi available in all areas

Vending machine (drinks)

Vending machine (snacks)

Grocery deliveries

24-hour front desk

Valet parking

Concierge service

Lockers

Invoice provided

Golf course (within 3 km)

Fishing

Skiing

Canoeing

Hiking

Cycling

Horse riding

Squash

Ski storage

Ski-to-door access

Non-smoking rooms

Family rooms

Lift

Heating

Non-smoking throughout

Air conditioning

Babysitting/child services

Nightclub/DJ

Evening entertainment

Baby safety gates

Internet services

WiFi

Free WiFi

Parking garage

Electric vehicle charging station

Accessible parking

Bicycle rental

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guest accommodation sealed after cleaning

Property is cleaned by professional cleaning companies

Guests have the option to cancel any cleaning services for their accommodation during their stay

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

Process in place to check health of guests

First aid kit available

Thermometers for guests provided by property

Face masks for guests available

Contactless check-in/check-out

Cashless payment available

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

All plates, cutlery, glasses and other tableware have been sanitized

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Carleton Lodge

Whistler

British Columbia

Canada

Thank you for your review! We are thrilled that you enjoyed your stay at our resort and had a wonderful experience. We hope to welcome you back soon!

Owner response

My family, including two teenagers, stayed at Mountainside Lodge for four nights on a skiing vacation.   The location is excellent, just a short walk to the Whistler Gondala, many restaurants and the Village stroll.  Even the Gateway loop is close by.

The suite which included two full washrooms, an ensuite sauna, fireplace, kitchen and dining area, bedroom in the loft, and both a trundle bed and a pull out double sofa bed in the living room.  There was plenty of bedding all packed up and ready for the last two bedding options.   The kitchen is well supplied with everything you need.

The outdoor pool was very warm and there is also a nice hot tub.  The staff were so helpful and friendly, even coming up to bring down our luggage due to the elevator being out of service.  There are free lockers and locks to use for your skis. We would definitely stay here again especially at the great rate we got!

Great location and stay for ski vacation!

Vaughan, Ontario

Thank you for taking the time to share your feedback on your recent stay with us. We're happy to learn that you had an enjoyable experience overall. However, we strive to exceed expectations. We will ensure your concerns regarding the visit are passed along to resort management so that we may continue to improve in the future.

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Agree with most other people who suggest that it needs a bit of TLC. The funniest part was we couldn't find the bed when we walked in! It is in the cupboard and is a pull down bed. The staff tried really hard and made us welcome however the hotel is incredibly noisy and it didn't really matter what side of the hotel either over the busy road or the busy pub. It was OK and served what we needed but I'm not sure I would dash back

Comfortable enough but very noisy!

Oxted, Surrey, England

A heartfelt thank you from our team for your wonderful 5-star review! We're absolutely delighted to learn that you had an exceptional experience during your recent stay with us. We hope to see you again soon!


We enjoyed our stay. We read reviews regarding the need for updating, but we did not find this a deterrent. The condo was clean and the bed was very comfortable. It was very roomy, the fireplace worked great and easy to turn on. The property is in the middle of the village, so traffic noise is expected, but the location was close to everything, including the gondolas, a quick walk even with ski boots on. You don’t need a car when here. The pool/hot tub was perfect, they provide robes to get to the tub, which is a nice touch.

Great Lodging!

The Villages, Florida

Thank you for taking the time to review your 4-star stay with us. We're pleased to hear that you had an enjoyable overall experience and will share your feedback with our resort management team on areas we can improve. We're looking forward to welcoming you back for a better stay.

We really liked this hotel.  The only reason I would not give it a 5 star rating is due to it's age.  It is a bit dated, but was very clean and well equipped for our 3 day stay in the summer.  Beds were comfortable and the full kitchen was a bonus. 

Would definitely stay again 

Thank you for sharing your experience with us. We want all of our guests to feel comfortable during their stay, and we are disappointed to hear this was not the case. Your feedback is invaluable to us, and we will make sure to pass it on to resort management so that we may continue to improve in the future. Can you please call our Shell Vacations Club Owner Care team at 1-877-743-5510 so we can learn more details of your stay and help improve your future visits?

Aside from being quite dark, the room itself was okay, location was great, walkable to most locations. Good to have a full kitchen. Those are the good things. 
Unfortunately, the RODENT issue and super rude staff will prevent me from every staying there again, or recommending it to anyone. At first I thought I was seeing things moving on the floor, but then to my unpleasant surprise I looked up from my book to see a mouse running around the kitchen floor! It ran under the stove, and in looking under there I saw not only 2 other dead mice, but traps everywhere - the kitchen beside the couch, near bathroom. 
Jenny, who was the only AMAZING staff member, quickly came up and tried to catch it, placed more traps and tried to accomodate us, but said there were no other available rooms at the time. She also was the one to remove all the mice, dead or alive, and was super sweet.
The bathroom is run down and dated, and clearly with a rodent issue it's safe to say the place isn't clean at all!
Top it off with a very rude front desk reception, in particular IMANE, who was incredibly rude not only in person, but hung up on me twice on the phone when I tried calling to speak to the management. She lied multiple times, would not even provide me with a receipt (Jenny was able to do so later that day, no problem) and favored certain guests over others. When I told her about the rodent issue, all she had to say was "yes, we do have a problem. They are coming down from the mountain." No recourse at all.  Imane alone would be a reason to NOT stay there, for fear of having to deal with her again. She wouldn't even give me the name of the manager or a contact saying "they are on vacation for 3 weeks so no one is available for you." 
With the exeption of Jenny (she needs a raise and promotion), none of the reception staff ever even looked up once when we entered or exited the lodge, and were not friendly.  
This was all during a slower season, I can only imagine how bad it would be during prime season.
Never staying there again.

Rude, Rodents and Regrets

Woodinville, Washington

At Mountainside Lodge, you’ll find all the comfort, service and amenities you desire when you’re ready to balance your sense of adventure with something for your other senses. Mountainside Lodge is surrounded by spectacular mountain views, yet close to the delightful ambiance of Whistler Village. You just won’t find a better base for your adventure all suites have mountain views, attractive tile and rich carpeted floors, gas log fireplace and wooden blinds. The bathrooms have a jetted tub and bath amenities including a hairdryer and cozy bathrobes. The fully equipped kitchen with dining area, has a dishwasher, full size stove & fridge, microwave, iron and ironing board. You’re never far from a stylish hideaway, a gourmet meal or a rejuvenating massage when you make Mountainside Lodge your base for adventure.

3.9/5

Carleton Lodge

3.9/5

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