Restaurant

Room service

Breakfast in the room

Kid meals

Pets allowed

WiFi available in all areas

Meeting/banquet facilities

24-hour front desk

Express check-in/check-out

Currency exchange

Tour desk

Luggage storage

Concierge service

Private check-in/check-out

Sauna

Spa and wellness centre

Massage

Hot tub/Jacuzzi

Hammam

Spa facilities

Steam room

Yoga classes

Garden

Terrace

Sun terrace

Shared lounge/TV area

Outdoor fireplace

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Heating

Non-smoking throughout

Designated smoking area

Key card access

Airport shuttle

Airport shuttle (additional charge)

Babysitting/child services

Children's playground

Laundry

Dry cleaning

Ironing service

Skiing

Hiking

Cycling

Ski storage

Ski school

Ski equipment hire on site

Ski pass vendor

Ski-to-door access

Movie nights

Live music/performance

Internet services

WiFi

Free WiFi

Safety deposit box

24-hour security

CCTV in common areas

CCTV outside property

Fire extinguishers

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CERVO Mountain Resort

Zermatt

Canton of Valais

Swiss Alps

Switzerland

Dear George,

Thank you for your fantastic review. It's wonderful to hear that everything from the accommodation to our restaurants, spa, and the professionalism of our staff made your stay truly pleasant.

We’re delighted that you had such a positive experience and appreciate your recommendation. 

At CERVO Mountain Resort, we strive to offer a luxurious and memorable stay in the stunning surroundings of Zermatt, and it's gratifying to know we met your expectations.

We look forward to welcoming you back for another amazing stay.

See you soon at CERVO!

Best regards from Zermatt,

Frédéric Meyer
General Manager

Owner response

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Everything was just perfect! The accommodation, the restaurants, the spa and the professionalism and friendliness of the staff made out stay very pleasant! Would definitely recommend the hotel.

A great hotel at a great village!

Piraeus, Piraeus Region, Attica

Dear Dave_FF5050,

Thank you for taking the time to provide such detailed feedback about your stay. We appreciate your insights, as they help us improve the experiences we offer at our mountain resort.

We aim to deliver an exceptional service and a memorable experience. It's unfortunate to hear that your experience did not meet your expectations, and for that, we sincerely apologize.

Regarding the resort's location, indeed, we are situated a bit uphill, but we have the added convenience of the Sunnegga lift providing direct access to the village using your CERVO room key 24/7. We’re sorry if that was not clear and for any inconvenience it caused during your stay.

We are disheartened to learn that the rooms and design elements did not provide the comfort and aesthetic you were expecting. At CERVO, design is more than just a visual concept; it is a way of life: local, authentic, and at the same time cosmopolitan, with a deep understanding of mindful being. Our interiors follow a holistic philosophy, featuring lovingly crafted details, natural materials, and a sense of casual luxury that aims to create a warm and immersive mountain atmosphere. Our team is always available to assist with any room-related concerns, so please don’t hesitate to bring them to our attention.

Regarding the room size and layout, we strive to present all room categories transparently with accurate descriptions and photos so that guests can make an informed decision before booking. The view can vary depending on the room’s location within the hotel, and rooms on higher floors may indeed offer a broader outlook. We regret that a room change was not possible during your stay, as this always depends on availability and the room category booked.

As for pets, CERVO is proud to be a pet-friendly hotel. We always do our best to ensure that all guests feel comfortable. Should you experience any inconvenience, our team is always available and happy to assist so we can find the best solution.

As for the service in our restaurants, we apologize for the lack of attentiveness, which is not characteristic of the level of service we strive for. Your comments have been shared with the team to ensure we address these service inconsistencies.

Finally, we apologise for any confusion regarding the coordination of your arrival. WhatsApp has proven to be the preferred communication method for many of our guests, but we will make sure that every guest is clearly informed in the future.

We truly appreciate your feedback and hope you will consider giving us another opportunity to offer you a more positive stay. If you would be so kind as to reach out to us directly at rooms@cervo.swiss, we will be happy to discuss your concerns in more detail.

See you soon at CERVO!

Best regards from Zermatt,

Frédéric Meyer
General Manager

I provide this to give context for my review about the Cervo compared to this peer group of highly rated hotel’s. 

Executive Summary…details below.

We stayed 3 nights.

This is not a 5-star hotel in terms of accommodation and service level. It is 3 stars or 3.5 at best. When compared to the other places we stayed at this place it is dead last for room quality and service level.

This place is perfect for TikTok
- very superficial, not practical. Nice for a short form video or a selfie, but dark, cramped, and uncomfortable. 
It seems like the resort hired some designer that fell in love with the Expedition Everest line décor  at Disney World.  Except there is no cool ride at the end. 

Location: 3 Stars. It is a little removed from the village. The Hotel makes it seem like all you must do is take the elevator down and boom you’re in the village. Not really, you still must walk a little over 15 -20 minutes, depending on where you’re going in the village. 
It’s very close to the lift to take you up the mountain to hike or ski in winter, which was convenient. That was a plus and I can see that as a plus in the winter.

Room: 3 Stars- dark, small, minibar warm, no doors to a cramped bath with one sink, did I mention cramped, chairs in room too big for room size and uncomfortable. Deck furniture again is too big for size of deck. Disappointing. We asked for another room but was told none were available. We also found out that pets allow, because there was a beautiful gold retriever in the room next to us barking at everything and anything.   See below.

Décor: 3 Star- Lara Croft school of design ;-). It looks good but uncomfortable. In Bazaar sofa’s and chairs are too low; tables look nice but pedestal like bases leaving no room for legs. Ferdinand we though décor was nice.  

Service: Ferdinand 2.5-Star underwhelmed with service, Bazaar nighttime 1 Star- dark and terrible service. See below.  Bazaar for breakfast at 4 star. We didn’t eat at the other restaurant based on our experience at Ferdinand and Bazaar at night.

Front Desk: 3 Star: I got the impression they thought this would be a quiet off week and they were not ready for so many guests. They were knowledgeable about hiking and excursions around the village. 

Bellman: 5 Star-very helpful.

Communication: 3 Star- They communicated to us to coordinate pick up on What’s App we didn’t know that. Only hotel that communicated this way. So, I didn’t check WA.  I called the front desk while on the train to arrange pick up. They sent a Taxi which we had a hard time finding.

Resort: 3 Star -multiple buildings reached by stairs, ramps, and elevators. Maze-like. Not a big deal, until you get to the underwhelming room.

Conclusion: A 5-star hotel this is not, especially compared to the other 5-stars we stayed at. We are coming back to Zermatt but will stay elsewhere. I can’t even compare this place to the other 5-star hotels, especially in terms of service in the restaurants. You want to do a tik tok this is your place. If  you want a comfortable real life stay find another place.  Disappointed. 

Details:

First impression-

We arrived in the early evening after a long day that started with a tough 3-hour hike in Grindelwald that morning then spent 3 hours traveling by train which included 3 transfers to Zermatt. 
We were exhausted by the time we arrived. We were looking forward to getting to our room to unpack, clean up and relax.
Our expectation for our room was: a decent-sized room with a nicely sized bathroom and hopefully a decent view of the Matterhorn. 
We got none of these.
When we were shown to our room, we were so disappointed. It was dark and tight. Any view of the Matterhorn was obscured by trees so that was disappointing as well. Compared to the other hotels we stayed at the rooms and view was by far the worst.
We were too tired to say anything at the outset but after about 15 minutes I decided to call down and see if they had any other rooms available- bigger and with a better view.
The front desk said they only had one other room and they offered to show it to me. This room had a spectacular view of the Matterhorn however it was less private and even smaller than the room we were in, inexplicably it has a bed in the very center of the room and then a folding door opening to the bathtub. This made the room feel even smaller. So, that was a no go. 
I didn't think to look at the availability of rooms online because I was tired. I did check that out the next day and did see there was a larger room at roof level available, however no one from the front desk bothered to offer it to us even though I asked them to keep us posted if something larger became available. We decided to make the best of it. A first world problem I know.
I'm not sure if staff assumed I wanted a free upgrade, but I was ready and willing to pay for a bigger room with a better view. Bigger and brighter would have been ok. I really didn’t need the view. Anywhere you look in Zermatt you get an awesome view of the Matterhorn. Except for our room.

Location:

 It is a little removed from the village. The Hotel makes it seem like all you must do is take the elevator down and boom your in the village. Not really, you still must walk a little over 15 -20 minutes, depending on where you’re going in the village. 
Also, it would have been nice to know you need your room key to open the tunnel door after 5 or 6 to get to the resort via the elevator. The resort did not let us know that, so we were stuck out there until another guest came by. They were in the same predicament the day before but figured it out. 

The village is cool, though.

Resort:

It has multiple buildings and stairs which is not a big deal. 

This place is perfect for TikTok- very superficial, not practical. Nice for a short form video or a selfie, but dark, cramped, and uncomfortable. 
It seems like the resort hired some designer that fell in love with the décor of the Expedition Everest line at Disney World. Except there is no cool ride at the end.
Again, it looks cool until you realize people have big luggage, don’t usually have head lamps, like privacy between bath and bedroom. 

Room: Wed stayed in room 202. The rooms are extremely tight and small. The room is dark. In fact, I regretted not having my hiking headlamp which would have come in handy because the room was so dark. To find things in my suitcase and see what was in the mini-bar I used a pen flashlight, which I fortunately had.

We were on a long trip, so we had big suitcases. Which made the room feel even smaller.

The chairs are oversized and too big for the room and the deck. There is only one sink in the bathroom. The bathroom was small/tight with no door to the main living area and an open shower stall; there was a bathtub but that took up a lot of space. No Bidet and the WC had a sliding door which is not really the best for a WC if you know what I am getting at. 

The bath also had a door that went to the outside to nowhere and had a long step down, again to nowhere. I do not know why it was there, maybe it's a fire code.

The mini bar refrigerator did not work we discovered on the second night. The items in it were warm. We did not bother bringing that to the attention of the resort. 

Finally, we found out the hotel allows pets. In the room next to us there was a beautiful golden retriever, I could see him through the window when I leaned over the deck, barking at anything and everything he could see through the window that afternoon because they left the blinds open in the room.

View was underwhelming, the only place in Zermatt without a view of the Matterhorn was our room, which is what we really like when staying at a scenic place.

Service:

 In both Ferdinand and the Bazaar service was poor and very disappointing. For a supposed 5-star hotel this is unheard of.

The first night we decided to stay at the hotel and eat at Ferdinand. We had a nice two top table. This place is decorated nicely, and we liked the ambiance. We got a raclette which was nothing to write home about.
Service was very disappointing, we felt neglected. In fact, when our waitress did check in on us, my wife ordered another glass of wine. Which she never got. The waitress came back after quite some time and said, “oh you didn't get your wine”. Is this supposed to be a five-star experience?

We did ask for the dessert menu. It took so long for her to come back to see if we wanted to get something that we had changed our mind on whether we should order two or three times: yes, let's get dessert, no let's not get dessert, yes let's get dessert and finally no we didn't get dessert. 

It gets worse….

Second Night: We ate in the village the second night. We did come back to Bazaar to have dessert later in the evening. No one greeted us when we walked in. We sat ourselves under the glass ceiling. We were ignored for quite some time despite trying to get the servers’ attention. 
I had had enough and went to the bartender and ordered dessert and drinks for us. 

We decided to move to a table because the couch area was extremely dark and very uncomfortable. The bartender delivered our order. The server then made contact and seemed annoyed that we placed our order with the bartender. She promptly ignored us for most of the time we were there not making eye contact even when we tried to get her attention to order something else. 

Terrible experience.

The good:

Breakfast at Bazaar was good, the menu was decent, and the presentation and food were also good. The staff was friendly and attentive. However, compared to the other hotels we stayed at our least favorite.

They also have a Breakfast Alcove where they have a buffet that's decorated again like it's out of a Lara Croft video. It's very dark, it has lots of bread and cheese, but the fruit offered was limited to just apples. Again, it looked cool but...

For our third day there we avoided the hotel as much as we could.

5 Star this is not.

tik tok hotel

Moultonborough, New Hampshire

Dear Georgia K,

Thank you so much for your kind words and for choosing to stay with us at CERVO Mountain Resort.

We are thrilled to hear that you had a great experience from start to finish and that you enjoyed both the unique design of our rooms and the thoughtful touches, like the binoculars and hiking backpack. It's wonderful to know that you found our Ātman Mountain Spa to be among the best you've visited in the Alps. It's a very special place indeed, set against the stunning backdrop of the Matterhorn.

Your high praise for the food at both Madre Nostra and Bazaar truly delights us, and we're glad you enjoyed the varied culinary offerings. Our team takes great pride in providing exceptional service, and it’s rewarding to hear that they made your stay feel extra special.

We look forward to welcoming you back for more exploration, relaxation, and culinary delights at CERVO.

See you soon at CERVO!

Best regards from Zermatt,

Frédéric Meyer  
General Manager

We had a great experience from start to finish. The rooms are beautifully designed, with thoughtful details like binoculars and a hiking backpack. The spa is one of the best I’ve visited in the Alps, and the food was truly outstanding. We loved both Madre Nostra and Bazaar for lunch and dinner. The staff were exceptionally helpful and made our stay feel extra special.

Beautiful Hotel With the Best Matterhorn Views

Surrounded by the rugged beauty of Zermatt, the CERVO is the gateway to the mystical mountain world of the Alps. With a deeply rooted sense of the extraordinary, of highest quality and of authentic hospitality, CERVO invites its guests to explore the impressive nature around us. And to discover themselves. 54 rooms and suites, seven lodges and each time a small world of its own. Whether as a modern base station for expeditions into the mountains of Zermatt or as a suite with a private spa – every guest will find their home at CERVO. Casual luxury, a modern design, warm colors and natural materials. This is the contemporary alpine style of CERVO.

4.8/5

CERVO Mountain Resort

4.8/5

Zermatt is great for:

The snow is forecast to be

Excellent

for the next week

Accommodation

Facilities