Heating

Fire extinguishers

CCTV in common areas

Smoke alarms

Fax/photocopying

Business centre

Guests have the option to cancel any cleaning services for their accommodation during their stay

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Ski storage

Ski pass vendor

Ski school

Ski-to-door access

Billiards

Skiing

Ski equipment hire (on site)

Restaurant

Snack bar

Breakfast in the room

Safety deposit box

CCTV outside property

Security alarm

Physical distancing rules followed

Terrace

Games room

Sun terrace

Shuttle service (free)

Airport shuttle

Airport shuttle (additional charge)

Private parking

WiFi available in all areas

On-site parking

Room service

Parking

All plates, cutlery, glasses and other tableware have been sanitized

Physical distancing in dining areas

Food can be delivered to guest accommodation

Breakfast takeaway containers

Free WiFi

WiFi

Internet services

Cashless payment available

Mobile app for room service

Delivered food is securely covered

Kid meals

24-hour security

Hot tub/jacuzzi

Outdoor pool

Indoor pool

Outdoor pool (seasonal)

Fitness centre

Spa and wellness centre

Swimming Pool

Indoor pool (seasonal)

Sauna

Hammam

Shoeshine

Laundry

Ironing service

Daily housekeeping

Facilities for disabled guests

Air conditioning

Lift

Non-smoking throughout

Family rooms

Special diet menus (on request)

Dry cleaning

Massage

Non-smoking rooms

Express check-in/check-out

Children television networks

Concierge service

Currency exchange

24-hour front desk

Newspapers

Valet parking

Luggage storage

Shared stationery such as printed menus, magazines, pens, and paper removed

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and key areas

Access to health care professionals 

Process in place to check health of guests

First aid kit available

Board games/puzzles

Face masks for guests available

Books, DVDs, music for children

Kids' club

Babysitting/child services

Indoor play area

Thermometers for guests provided by property

Children's playground

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El Lodge, Ski & Spa

Sierra Nevada

Sierra Nevada National Park

Province of Granada

Andalucia

Spain

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Excellent service and the staff were so nice! Really fancy restaurant with great food. We loved it there and would recommend!

Really good service

Very disappointing five-star experience, especially regarding vehicle damage

The most serious issue of our stay at El Lodge was that our car was damaged while in the hotel’s care. Upon arrival, we handed over our car and keys to the hotel. At check-out, we were asked, “Have you seen what has happened to your car?” and were then shown that the side mirror had been broken off by one of the hotel’s suppliers. We were never informed when it happened, received no apology, and no solution was offered. I was told it would be referred to insurance only after I asked. More than a week has passed, and despite multiple follow-ups, the hotel has not contacted me once to apologize or confirm whether insurance has been activated. I have requested to speak to a manager or supervisor four times, and no one has contacted me.

Unfortunately, the rest of our New Year’s stay (we occupied five rooms) was also far below five-star standards. Every day between 16:00–18:00 there was no hot water in our rooms. Each time I called reception, I was told it would be checked, but no one ever called back or came to the room. On one occasion, after the children came out of the outdoor pool freezing, I had to fill the bathtub using a kettle due to the lack of hot water and response.

The kids’ club was poorly equipped, and on the second-to-last day a pipe burst, flooding the area with foul-smelling water. We received no information about reopening or safety measures.

Dining was consistently problematic: at El Lodge and Maribel, not once did a complete order arrive—there were always missing sides or even a full meal. One waitress at El Lodge (long dark hair) was repeatedly rude and hostile, including during the very expensive New Year’s Eve dinner, and appeared irritated by our baby strollers despite us clearly stating in advance we had two babies and a toddler.

We were also misinformed about indoor pool access. Before arrival, we received written confirmation that children were welcome; on arrival, we were told access must be booked and was limited to 9:00–10:00, which was never communicated in advance. Room-service coffee orders never arrived, and others in our group experienced similar issues.

Overall, this was a deeply disappointing and poorly managed stay, especially given the price and New Year’s timing. The lack of professionalism, communication, and accountability—particularly regarding damage to our vehicle—is unacceptable. I am still waiting to be contacted by management to see if anything has been done about the insurance on my vehicle and after asking every single day this week, via phone, email, facebook, I have still not been contacted.

Very Bad service & damage to our veicule

✨❄️ El Lodge & Maribel Sierra Nevada — an exceptional experience ❄️✨

I’ve just returned from El Lodge & Maribel Sierra Nevada, and the experience was outstanding.
The season opening was beautifully executed  elegant, vibrant, and truly a masterpiece.

From the warm and stylish atmosphere of both hotels to the professionalism and positive energy of the team, every detail was carefully thought through. The level of service made the stay feel truly special and memorable.

A heartfelt thank you to Lenia 🌟
Your kindness, attention, and passion for what you do made a real difference 🤍

I’m already looking forward to coming back.
These are not just hotels …they are an experience ✨

Everything was just WOWWWWWWWW 🤩

Dear 645aliciao,

Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and had such a great time skiing, relaxing, and enjoying the food. It’s wonderful to know that the service, room, and jacuzzi made your experience even more special. We truly appreciate your recommendation and look forward to welcoming you back soon!

Best Regards,

Sara & Eduardo.

Management Team.

Owner response

This is a really cool quaint Hotel Ski & Ski out. We had a fantastic four days of skiing food and relaxation!! I highly recommend this hotel service was incredible the rooms are beautiful we even had a jacuzzi in our room. We will definitely be back again!! We were surprised at how wonderful the snow was♥️

Fantastic location ski in-out

El Lodge is situated in Monachil, in the heart of the Sierra Nevada Ski Resort, the most southerly Ski Resort in Europe. Its location gives guests direct access to the Maribel and Aguila slopes, so you can step off the terrace, click on your skis and hit the pistes. This exclusive hotel, a member of the globally recognised Small Luxury Hotels of the World™ (SLH), will officially re-open in December. Sierra Nevada regulars will affectionately recognise the ski retreat’s Alpine style building constructed from seasoned Finnish timber that blends seamlessly with its mountainous setting.

4.9/5

El Lodge, Ski & Spa

4.9/5

Sierra Nevada is great for:

Accommodation

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