Parking

Pets allowed

Parking on site

Private parking

WiFi available in all areas

Restaurant

Room service

Breakfast in the room

BBQ facilities

Vending machine (drinks)

Vending machine (snacks)

Meeting/banquet facilities

Fax/photocopying

24-hour front desk

Express check-in/check-out

Valet parking

Luggage storage

ATM/cash machine on site

Concierge service

Tennis court

Golf course (within 3 km)

Skiing

Billiards

Hiking

Cycling

Ski storage

Ski equipment hire on site

Tennis equipment

Happy hour

Sauna

Fitness centre

Spa and wellness centre

Massage

Hot tub/Jacuzzi

Outdoor pool

Fitness

Fitness/spa locker rooms

Swimming pool

Swimming Pool

Garden

Terrace

Sun terrace

Outdoor fireplace

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Heating

Allergy-free room

Non-smoking throughout

Air conditioning

Wheelchair accessible

Airport shuttle

Shuttle service (free)

Airport shuttle (additional charge)

Parking garage

Electric vehicle charging station

Accessible parking

Shuttle service

Bicycle rental

Laundry

Dry cleaning

Ironing service

Daily housekeeping

Internet services

WiFi

Free WiFi

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guest accommodation sealed after cleaning

Property is cleaned by professional cleaning companies

Guests have the option to cancel any cleaning services for their accommodation during their stay

Food can be delivered to guest accommodation

All plates, cutlery, glasses and other tableware have been sanitized

Breakfast takeaway containers

Delivered food is securely covered

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

First aid kit available

Access to health care professionals

Face masks for guests available

Contactless check-in/check-out

Cashless payment available

Mobile app for room service

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Hilton Whistler Resort & Spa

Whistler

British Columbia

Canada

Dear Guest,
Thank you for sharing your experience with us. We’re thrilled that parts of your stay brought joy from our friendly team to the L'après‑ski hot chocolate but we’re truly sorry that moments meant for rest turned into moments of frustration.
Noise disturbances and feeling unheard are the opposite of the comfort we aim to create. Your feedback is a reminder of how important those quiet, thoughtful touches are, especially during a busy winter week. We’re also sorry your room service request didn’t feel welcoming every item on our menu should always be paired with genuine hospitality.
We’re already using your comments to fine‑tune the stay experience for our guests. If you’re open to it, we’d love the opportunity to reconnect and hopefully welcome you back for a stay that reflects the true standard we strive for.
Warm regards,
Guest Service Manager
Hilton Whistler Resort & Spa
4050 Whistler Way, Whistler BC


Owner response

Some wonderful things about the hotel first: very friendly cleaning ladies, bell service is helpful, concierge is friendly! Hot chocolate after skiing is fantastic. It's clean, location is wonderful and we love the ski valet service.

However I'm still in this hotel as I write the review (Dec 30) and there are a few things that made me lower my rating;

1. We're in a room facing the pool and on Dec 28, Sun, around 1:30AM, Cinnamon Bear blasted music at a high volume for about 3-5 songs! We're in the 3rd floor, our window was closed, yet it was so loud and disruptive we had a hard time sleeping after that, ruining some morning plans. 

2. Currently experiencing severe noise disturbances from the room directly above ours (469) for two consecutive nights now, constant heavy footsteps and repeated loud impacts well past quiet hours, to the point it sounded like a party overhead.

I had to call front desk finally at 4AM due to how disruptive this was to our sleep since white noise cant block vibrations. The response was dismissive and indifferent, no sympathy, and no attempt to offer reassurance. I brought it up to FD staff the next morning to be met with the same response.

I am not requesting a room change since I'm aware it's a sold out week. However, the absence of basic empathy and guest focused service was SO shocking and disappointing for a property that presents itself as higher end. Noise issues happens, but being repeatedly brushed off when reporting a legitimate overnight disturbance should NOT.

3. A small complaint, I called room service for a pot of coffee + desserts at 5:30PM  to be told "We can't make a pot coffee for you, it means we'll have to brew a full 5litre for your one pot". It felt like I had to apologize for wanting to order something offered at their menu, at a reasonable time.

I won't mention room size/price since those are outside of staff control, but it has not been a comfortable stay so far. It's our first time in this hotel which we chose for location and from family recommendation, I think never again.

Still checked in, not very comfortable

Dear Guest,
Thank you sincerely for sharing your experience with us. While I’m pleased you enjoyed our location and ski valet, I’m truly sorry that noise, maintenance concerns, and aspects of our service impacted your stay. This is not the level of comfort or care we strive to deliver. Please be assured your comments are being shared with our team so we can improve.
I would welcome the opportunity to personally assist you and restore your confidence in staying with us. Please feel free to reach out to us anytime.
Warm regards,
Guest Service Manager
Hilton Whistler Resort & Spa
4050 Whistler Way, Whistler, BC

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The location is amazing, as is the ski valet service. The rooms are large but lack basic features like a microwave, but don’t worry for a ridiculous up charge they’ll sell you a room with a kitchenette. The staff as a whole were very friendly. The front desk seemed offended to be disturbed for anything. I asked if I could borrow a pair of scissors and was told “they don’t keep things like that at the front desk”. To compare that I had asked at a different resort to borrow a screw driver and not only did they call maintenance for me, the maintenance guy spend a good 20 mins trying to track down the right screw driver. For a resort that sells itself as a luxury brand the service has a long way to go. 

The walls are also very thin and we couldn’t sleep much because we could hear our neighbors discussion until the wee hours. We also had multiple maintenance issues during our stay. While this is a minor note, the Christmas decorations were average, the Westin across the way seems to be far superior so we’ll look into that for our next stay.

Great location, loud noise, uneven service

Washington

Thank you for your review! We’re so glad you enjoyed Daniel’s beer tasting and our prime location. Your kind words about our team mean a lot. We look forward to welcoming you back soon!

Two redeeming qualities for this place
1) Daniel's beer tasting
2) location location location 

I would stay here again.

Staff is pretty friendly.

Good place to stay if you can't afford 4 seasons

Chicago, Illinois

Thank you so much for sharing your wonderful review! We are happy to hear that your suite was perfect and that you found the room spotless and our front desk and team members friendly and helpful.

It’s great to know you enjoyed celebrating your friend’s 50th birthday with us, and that the restaurant, spa, and our convenient location all added to your stay. We truly appreciate your kind words and recommendation.

Again, Thank you for taking the time to share details about your stay.  We look forward to welcoming you back again soon for another memorable visit!

I stayed in the suite for November 7-8 and it was perfect.
The room was spotless. The front desk was very nice. The staff were all so nice, friendly and helpful
We came for a friends 50th birthday
We enjoyed the restaurant and spa 
Definitely will be booking this hotel again 
Location is perfect t

Hilton Whistler - November 2025

Vancouver, British Columbia

Thank you for taking the time to share such a lovely and thoughtful review! We’re delighted to hear you enjoyed our unbeatable location near both the Whistler and Blackcomb gondolas—being just a couple of minutes away really does make mountain days easier.

It’s great to know you liked the friendly atmosphere in the bar and found the food and drink well-priced. We’re also happy that the spa facilities and hot tubs added to your stay, and that you enjoyed the comfort of your room with the real fireplace included!

A special thank-you for recognizing Amy at the Concierge desk. We’ll be sure to pass along your kind words to her!

We’re thrilled you had a relaxed and enjoyable experience and truly appreciate the recommendation. We hope to welcome you back again soon!

Thank you again,
Hilton Whistler Management Team

The hotel is ideally situated close to the main gondolas to get to either Blackcomb or Whistler - literally 2 mins away. 

The bar is friendly and relaxed with pool tables and a decent enough menu and fair priced for both food and drink. Certainly compared to the UK.

There is a new Spa, and although the hot tubs and sauna are basic (not part of the new spa) they do the job.

Room is good and comfy, with a real fire and jacuzzi bath… go figure.

All in all a good experience, well decorated, good feel and a relaxed attitude. Amy at the Concierge desk was super helpful. Recommended.

A great location to explore the mountains

Daily Resort Charge includes: Guest internet access; ski/bike/golf valet; bike and snowshoe rental; guided bike and snowshoe excursions; yoga, dance & stretch classes; rotating resort activities; hotel car service within Whistler Village. Stay in the heart of Whistler Village, conveniently located near the Whistler and Blackcomb gondolas, as well as dining, shopping, and nightlife. Our spacious rooms, the largest in Whistler, feature mountain-inspired design, many with fireplaces, jetted tubs, and kitchenettes. Enjoy the outdoor heated pool, hot tubs, 24-hour fitness center, and Spa. Dine at Cinnamon Bear or L'Apres Cafe. Ideal for ski holidays/summer adventures or relaxing getaways with event spaces perfect for meetings and weddings.

4.1/5

Hilton Whistler Resort & Spa

4.1/5

Whistler is great for:

Accommodation

Facilities