Parking

Valet parking

Fire extinguishers

CCTV outside property

Smoke alarms

Security alarm

24-hour security

Safety deposit box

Free WiFi

Tour desk

WiFi

Daily housekeeping

Laundry

Designated smoking area

Air conditioning

Non-smoking throughout

Heating

Soundproof rooms

Lift

Internet services

Family rooms

Luggage storage

Private check-in/check-out

Physical distancing rules followed

Cashless payment available

Contactless check-in/check-out

Face masks for guests available

First aid kit available

Hand sanitizer in guest accommodation and key areas

Shared stationery such as printed menus, magazines, pens, and paper removed

Staff follow all safety protocols as directed by local authorities

ATM/cash machine on site

All plates, cutlery, glasses and other tableware have been sanitized

Physical distancing in dining areas

Property is cleaned by professional cleaning companies

Guest accommodation is disinfected between stays

Linens, towels and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against Coronavirus

Board games/puzzles

Shuttle service (additional charge)

Lockers

Food can be delivered to guest accommodation

Facilities for disabled guests

Kids' outdoor play equipment

Shared lounge/TV area

Fishing

Tennis court

Fax/photocopying

Meeting/banquet facilities

Kid-friendly buffet

Kid meals

Special diet menus (on request)

Snack bar

Skiing

Breakfast in the room

Room service

Restaurant

WiFi available in all areas

Private parking

Parking on site

Free parking

Pets allowed

Non-smoking rooms

Billiards

Packed lunches

Darts

Shared kitchen

Windsurfing

Sun terrace

Games room

Terrace

Garden

Aerobics

Live sport events (broadcast)

Bike tours

Walking tours

Archery

Water sport facilities on site

Mini golf

Squash

Horse riding

Diving

Bowling

Cycling

Canoeing

Hiking

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Holiday IV Gardan

Riva

Riva Del Garda

Province of Trento

Trentino-Alto Adige

Italy

Good morning, That's not entirely correct. You say you booked a room that was an apartment, but you chose to book an apartment and not a room. And you chose to book without breakfast and without cleaning. There are two rates, with and without, and you chose that one because it was cheaper. If you wanted breakfast and, above all, cleaning, you could have chosen that option. The bathroom was cold, it's true, but we immediately took steps to fix it.
It is not usually included in apartments, but with us you can choose. You confirmed that the photos were as you actually found the apartment. But it is clearly stated that the apartment is located behind the garden, as you say, and not in the main building. Regarding the construction work, you are right, there was some, and we knew nothing about it. Otherwise, we would have notified you. However, it is absolutely false that they started at 7 a.m. because they had to come to us to enter and arrived after 8:30 a.m. When they started working, we immediately saw them and stopped the work until 11 a.m. Then, it is true that they made noise.
This is the correct version.

Translated with DeepL.com (free version)

Owner response

Checkin was decent. The guy at reception was very friendly and nice. 

I was given a room which was like a small apartment and was exactly what I saw and booked however there were a few flaws. 

The apartment was across the garden and not in the main hotel. 

While I booked four days I was not told my room will not be cleaned for the entire duration. The toilet was freezing and no change of towels or floor mat was not really what I expected. 

Sleep was excellent. 

HOWEVER on day three at 7 am construction guys came and started working exactly below us and it was a nightmare the entire day. Very very unacceptable. Should always tell us. 

I am giving three stars only because the first two nights were comfortable. 

I checked out a day earlier as had an alternative and threw my fourth night away as could not bother bearing the construction.  As I had an alternative I chose it. 

I told the guy at reception about this but he was unbothered about this and made no effort to explain or say anything. 

I understand it is low season and the hotel was only open to the fair customers but I paid an amount of 700 Euros or something like that for the four nights and expected a quite stay and not an earthquake construction with drills and cement mixers at seven in the morning.

Good until it became bad

New Delhi, National Capital Territory of Delhi

Hotel IV Gardan is situated on wonderful Lake Garda, in the heart of the lively town of Riva del Garda, surrounded by magnificent beaches, breathtaking views and an inviting choice of gourmet restaurants and bars, where you can taste all the flavours of the Trentino region, and much more. The hotel opened in the summer of 2017 thanks to a detailed and meticulous project. Designed with loving care and built to offer guests the first Serendipity Holiday in Trentino, it offers a unique and relaxing experience in an amazing setting. Its 17 rooms await you with their finely crafted details, inspired by creativity and designed to surprise you.

4.9/5

Holiday IV Gardan

4.9/5

Accommodation

Facilities