Parking

Meeting/banquet facilities

BBQ facilities

Packed lunches

Wine/champagne

Fruits

Sauna

Massage

Terrace

Outdoor fireplace

Non-smoking rooms

Family rooms

Heating

Designated smoking area

Key access

Airport shuttle

Car hire

Shuttle service (additional charge)

Airport shuttle (additional charge)

Street parking

Shuttle service

Fishing

Skiing

Hiking

Cycling

Horse riding

Ski storage

Ski school

Ski equipment hire on site

Walking tours

Live music/performance

Laundry

Ironing service

Internet services

WiFi

Free WiFi

Luggage storage

Invoice provided

24-hour security

Fire extinguishers

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

All plates, cutlery, glasses and other tableware have been sanitized

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

Face masks for guests available

Physical distancing rules followed

8da7b7f2475eebd_0.jpg

8da7b7f2475eebd_1.jpg

8da7b7f2475eebd_2.jpg

8da7b7f2475eebd_3.jpg

8da7b7f2475eebd_4.jpg

8da7b7f2475eebd_5.jpg

8da7b7f2475eebd_6.jpg

8da7b7f2475eebd_7.jpg

8da7b7f2475eebd_8.jpg

8da7b7f2475eebd_9.jpg

8da7b7f2475eebd_10.jpg

8da7b7f2475eebd_11.jpg

8da7b7f2475eebd_12.jpg

8da7b7f2475eebd_13.jpg

8da7b7f2475eebd_14.jpg

8da7b7f2475eebd_15.jpg

8da7b7f2475eebd_16.jpg

8da7b7f2475eebd_17.jpg

8da7b7f2475eebd_18.jpg

8da7b7f2475eebd_19.jpg

8da7b7f2475eebd_20.jpg

8da7b7f2475eebd_21.jpg

8da7b7f2475eebd_22.jpg

8da7b7f2475eebd_23.jpg

8da7b7f2475eebd_24.jpg

8da7b7f2475eebd_25.jpg

8da7b7f2475eebd_26.jpg

8da7b7f2475eebd_27.jpg

8da7b7f2475eebd_28.jpg

8da7b7f2475eebd_29.jpg

8da7b7f2475eebd_30.jpg

8da7b7f2475eebd_31.jpg

8da7b7f2475eebd_32.jpg

8da7b7f2475eebd_33.jpg

8da7b7f2475eebd_34.jpg

8da7b7f2475eebd_35.jpg

8da7b7f2475eebd_36.jpg

8da7b7f2475eebd_37.jpg

8da7b7f2475eebd_38.jpg

8da7b7f2475eebd_39.jpg

8da7b7f2475eebd_40.jpg

8da7b7f2475eebd_41.jpg

8da7b7f2475eebd_42.jpg

8da7b7f2475eebd_43.jpg

8da7b7f2475eebd_44.jpg

8da7b7f2475eebd_45.jpg

8da7b7f2475eebd_46.jpg

8da7b7f2475eebd_47.jpg

8da7b7f2475eebd_48.jpg

Hotel Alpin - 91 Bansko

Bansko

Blagoevgrad Province

Bulgaria

RATE_ROOM

RATE_CLEANLINESS

RATE_SERVICE

At the beginning of February we visited Hotel Asteri, the former Hotel Sofia in Bansko with a preliminary reservation made by phone and a prepaid deposit. What was our surprise when we found out that we could not stay there for the first night! The manager, Mr. Stanko Dobrev, without apology, offered to move us for one night to another hotel and offered compensation for the evenings on the principle of half board, with a discount of 20 to 15 levs per person. To my logical question, why they didn't call to inform us in advance, he answered that "they called me, but I was undetectable". There was no such call, just as there was no message. It was explained to me rather rudely that "I did not understand something." In the same way "I did not understand" that the parking is paid extra, as well as the spa area. We saw in the official information of the hotel that the dinner per person on the half board is BGN 16 and the discount from Mr. Stanko is actually BGN 1, not BGN 5 as he initially presented it. I kept "not understanding" and looking for an explanation, but I found only rude and arrogant behavior on the part of Mr. Stanko. I saw that for dinner a person is given a glass of draft wine or beer in the price of dinner, but such was never offered to us. When we tried to order, we were told by the waiter that he was not allowed to serve such drinks. After another lie by Mr. Stanko, it is normal to feel not just disappointed, but extremely offended. I feel sorry for the many Romanian and Ukrainian guests who are deceived and lied to at every turn. They wanted BGN 10 per day for parking, provided that the municipal one was next door and was completely free. I must note that the high rating of the hotel is due to its previous management, as this person we came across has been managing it since November 2020.
Briefly more information about the conditions - The furniture in the rooms is slightly outdated and neglected. There is no lift and you have to pick up your luggage yourself. The spa complex is very small, uncomfortable and has mold everywhere, the jacuzzi cannot be used without the intervention of staff. The food for dinner is monotonous and not very tasty. Portions are small. The cook has a tendency to over fried and oversalt. They offer mainly one type of chicken, pork and local sausage. Salads are small. Free drinks for dinner are not served, although they are included in the price. You can buy them at a big premium. Parking is paid. Last but not least, the behavior of Mr. Stanko Dobrev is unacceptable and repulsive. When he is away from the hotel the atmosphere is more pleasant and the rest of the staff is very kind.

Disappointment from services. Endless lies and insults.

Sofia, Sofia Region

RATE_LOCATION

I recommend this cosy and quiet hotel which is great value for money. The rooms are massive, comfortable and very well insulated, plus the sauna, steam room and jacuzzi are a bonus. Only disappointed with breakfast starting 8am which is quite late if you want to avoid queues for the gondola lift.

Comfortable and big rooms

Salisbury, Wiltshire, England

RATE_SLEEP

Small and cozy hotel in the centre of the town, on a quiet small street.
After a walk or skiing during the day, you can have sauna or massage (but you have to plan it because you have to book it in the morning). Nice selection of wines near to the fire place. It is very hot in the rooms, so you have to open the window for some fresh air in case you do not like high temps. The restaurant is small but giving you nice atmosphere and the food is pretty good prepared. In case you are not too sophisticated you would like the stay there. Nice kids corner/room and several parking places just infront of the hotel.

For good rest

RATE_VALUE

The Hotel is amazing. The rooms are clean and tidy. It is hot. The personnel is friendly and ready to serve every guest. The cuisine is perfect. The chef is ready to prepare food for every sophisticated taste. The place for kids amusement is well equip ted. It is a place where you can relax and enjoy your holiday. The SPA is one of the best I have ever been!

I will come back again for sure!

Тhe hotel is situated in the center of the city and close to ski lift. It is overall very pleasing and the hotel has a cool small spa, which is so important for me after skiing. Also, they offer a parking if you come with a car. We stayed for five nights and feel the room comfortable but starting to look tired.I think that the hotel is a good choice if you like winter sports. I would recommend residing at this hotel because it is excellently positioned and in my opinion very good value for money.

In Bansko area - very good for the money

Lovech, Lovech Province

Hotel Asteri is part of the hotel chain Asteri Hotels which is located in the heart of Bansko. The hotel is built in the typical architecture of the old Bansko houses. Hotel Asteri is located in the old part of Bansko on a quiet street. Hotel view on the south reveals the peaks of Pirin Mountains and on the south-west the stone tower of the “Holy Trinity” church from the XIXth century. We offer a wonderful blend of retro style and elegance combined with modern comfort and convenience. The authentic atmosphere complemented by our hospitable staff will provide personal service and relaxation throughout your holiday with us. Restaurant in the hotel has 60 seats. Guests of the hotel can try typical local cuisine made with fresh, natural products. Traditional specialties are prepared upon request. Next to the reception is the lobby bar where guests can sit for a coffee or cocktail healthy fresh mountain tea, homemade lemonade, all kind of all-natural health fresh fruit juices and best mulled wine in Bansko. Relax area is located on the ground floor of the hotel. Guests can benefit from: Finnish sauna, steam bath, Jacuzzi with underwater hydro massage, contrast shower, relax room and massage - reservation required. The ski wardrobe is provided to the guests of the hotel. The first station of the gondola to the ski facilities are 800 m far from the hotel. The hotel provides a shuttle to the station and back, so you safely leave your car in our parking lot. Other available facilities: playground, free Wi-Fi, paid parking, safety deposit box, mini bar, room service, transport to the lift The hotel has 2 double rooms, 2 studios, 10 one bedroom apartments and 1 two bedroom apartment. All suites and rooms are equipped with mini bar, phone, TV with satellite, hairdryer, heating, bathroom / toilet.

3.2/5

Hotel Alpin - 91 Bansko

3.2/5

Bansko is great for:

The snow is forecast to be

Good

for the next week

Accommodation

Facilities