Tourist tax (EUR2.09 per person per day) is payable on site. Under 16's are free. This accommodation has a 24/7 Reception

Restaurant

Safety deposit box*

Free WiFi throughout

Shared lounge/TV area

Live sport events (broadcast)

Walking tours

Ski school*

Tour desk

Pets allowed*

Kid meals*

Special diet menus (on request)

Snack bar

Ski pass vendor

Ski storage

Facilities for disabled guests

Skiing

Non-smoking throughout

Lift

Towels

Hairdryer

24-hour front desk

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Hotel Austria by Pierre & Vacances

Soldeu

Canillo Parish

Andorra

Dear Guest,
Thank you for choosing our hotel and for taking the time to write a review.

We are delighted to hear that our team’s hospitality and the cleanliness of your room contributed to a stress-free stay. Our convenient services, including ski storage and shuttle access to the slopes, aim to make your experience as seamless as possible.

It’s wonderful to know you appreciated the proximity to local amenities like equipment rentals and dining options. Providing easy access to everything you need is a priority for us, and we’re thrilled it enhanced your time with us.

We look forward to seeing you again for another perfect stay.
Best wishes,



Owner response

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Just wanted to share that we have just experienced a lovely, stress free ski holiday at this hotel and feel it deserves a big thumbs up. Lovely helpful staff, clean basic rooms, free ski storage and free minibus transfers to the slopes all day a few mins away. Ski set for hiring equipment just across the road, supermarket and great rustic restaurant just a few metres away.

Perfect budget hotel with great perks for an easy ski experience

Dear Jonathan,
Thank you for taking the time to share your feedback.

We are sorry to hear that certain aspects of your stay did not meet your expectations. Our newly refurbished rooms are designed to provide comfort and functionality, and we regret that the space in your room felt limited. Regarding the TV and lift access, these issues are not reflective of our usual standards, and we are reviewing them to prevent recurrence.

Your comments about the dining experience are equally concerning. While our restaurant aims to offer quality meals with local flair, we regret if we fell short during your visit. We appreciate your patience with our team member and will address your feedback as part of our ongoing commitment to improve guest experiences.

We hope to be able to welcome you back on a return visit.
Season's greetings,

Manager

Room was tiny couldn't move, TV didn't work otherwise good but lifts weren't open nr Hotel so worth mentioning for first week season
  Had food one night and bar girl couldn't apologise enough after 3 attempts had food it was slop never again and got charged

OK place if need chp digs

Dear Debbie,
We appreciate that you took the time to share your experience with us.
The entire team really hope we can welcome you back on a future occasion. 
Kindest regards,

Claudia G., General Manager

Just back from ski trip to Andorra and stayed at Hotel Austria by Pierre & Vacances. Overall we felt this was a really good hotel, it would be similar level as a Travelodge in UK.

The room was a good size & spotlessly clean with comfortable beds. Bedding was changed during stay and towels changed twice in the week. We did find the room very warm, even with the radiator turned down. We felt the room could benefit from a fridge in the room. There are also free ski lockers outside the bedrooms which was handy.

There is a sewage smell around the reception area which was really unpleasant but the rest of the hotel didn't. 

We opted for half board basis but if we return we would only opt for B&B rate. The breakfast had plenty to choose from including continental and full cooked breakfast (bacon, sausages, eggs, hash browns, cooked tomatoes, churros). The evening meal however lacked variety, though what was on offer was adequate. There is also a bar area that sells tapas for those who don't want to use the restaurant. The bar also has a pool table.

The hotel is not actually in Soldeu but about 5 mins away by bus. There is a free mini bus service to Grau Roig each morning diagonally opposite the hotel (outside Skiset hire shop) and back again in the afternoon. There is also a bus service to Soldeu (Line 4 - Andorra) outside the supermarket which is €1.90 single journey, return (Line 4 - Pas de la Casa). They only take cash but tickets can be booked via the 'Mov-te' app.

The staff at the hotel (both reception & dining area) were welcoming, friendly, helpful and professional. 

We would definitely like to return Andorra and would be happy to stay here again.

Good basic hotel - 5 mins from slopes.

Gran Canaria, Canary Islands

Dear Guest,

We noticed that your review was posted for Hotel Austria by Pierre & Vacances, but your stay was actually at the Pierre & Vacances SUNARI apartments. While both properties are part of the same chain, they are two distinct complexes with different teams and facilities. 

We want to ensure your feedback reaches the correct location. We encourage you to share your experience on the correct property’s page so that it can be reviewed by the relevant team. Should you have any concerns regarding our hotel, we are more than happy to assist you.

Best regards,

Claudia G., General Manager

We stayed in a lovely Pierre et Vacance Sunari apartment. We were unaware that it was run by the Hotel Austria.

The first problem was when we arrived at the apartment we had to walk a long way back uphill to Hotel Austria to get our keys for the apartment.

We arrived in the 7th Jan at approx 3.30 pm

We had booked a skiing holiday with ski hire, passes and accommodation through Granvalira.

From the moment we arrived at the hotel desk we were treated without respect and without help. 

They did not give us the ski passes that they had printed out already for us.....nor tell us they had them. In fact we were told that they did not have them and were directed to the sports shop (great guys) across the road to get them.

As they were already printed (by the hotel), we could not print them at the sports shop either, and had to go early the next morning to the central ski area and have them print them for us...after they had some trouble with the hotel trying to understand why they had not been given to us.

Another thing to add....Although I initially told them that they all had undercharged us for Tourist Tax..... They dismissed my comments ....until after when we were hauled up and told to pay up ...  as if we tried to cheat them in the first place.

It was all a big frustrating... especially after a long time travelling to a place we were never before, where we thought it would be all sorted for us (as paid for already by us).

Basically, the two staff we unhelpful, unfriendly, condescending and not bothered with dealing with us at all. We had to bo back three times to sort things out.....but we're unable to because of the attitude of the two women at reception.

We had a Spanish speaker with us....but even she could not understand the attitude or reasoning behind the very poor behavior.

3.3/5

Hotel Austria by Pierre & Vacances

3.3/5

Soldeu is great for:

The snow is forecast to be

Great

for the next week

Accommodation

Facilities