Parking

WiFi

Free WiFi

Express check-in/check-out

Tour desk

Luggage storage

Safety deposit box

Table tennis

Hiking

Cycling

Use of cleaning chemicals that are effective against Coronavirus

Internet services

Linens, towels and laundry washed in accordance with local authority guidelines

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

All plates, cutlery, glasses and other tableware have been sanitized

Hand sanitizer in guest accommodation and key areas

Process in place to check health of guests

First aid kit available

Thermometers for guests provided by property

Face masks for guests available

Cashless payment available

Physical distancing rules followed

Guest accommodation is disinfected between stays

Daily housekeeping

Staff follow all safety protocols as directed by local authorities

Laundry

Trouser press

Pets allowed

Free parking

Parking on site

Restaurant

Snack bar

Special diet menus (on request)

Kid meals

Meeting/banquet facilities

Fax/photocopying

Room service

Sun terrace

Garden

Shuttle service (additional charge)

Airport shuttle

Airport shuttle (additional charge)

Air conditioning

Designated smoking area

Family rooms

Facilities for disabled guests

Non-smoking rooms

Shared lounge/TV area

Heating

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Hotel e Ristorante Cassone

Malcesine

I stayed at Hotel Ristorante Cassone in August 2024. I booked for 4 nights on Booking.com and chose this place because the reviews on Booking, while not perfect, were acceptable at the time of booking. We arrived at the hotel around the time the restaurant opened and waited about 15 minutes at the reception for the room key. During this time, all the staff walked past us at least twice. They briefly told us where to find the room and left, without providing any additional information. When we arrived at the room, we were greeted by a 2-3 cm diameter spider on the door. The room was as basic as possible and was not thoroughly cleaned, and part of the bathroom was full of hair. In addition, the ceiling was full of cobwebs and we found a few spiders in the room. The air conditioning didn't work. Even after we told the reception and they turned it on, it only blew out warm air. The room was at least 32 degrees Celsius. Because of this, we could only sleep for about 2 hours during the night. The windows couldn't be opened because there was no mosquito net on the window, and the balcony was shared with other rooms and there were no blackout curtains. Another problem was that when the restaurant was operating, there was constant noise in the room. A rhythmic noise from the kitchen was very disturbing. The breakfast was terrible. The rolls were not the freshest, the coffee was the worst coffee I've ever had, and the place was full of spiders. We left the hotel the next morning. I would not recommend anyone to stay here. It's a 2-star hotel but the conditions are unacceptable and you can find better accommodations in higher categories for a little more money

3.9/5

Hotel e Ristorante Cassone

3.9/5

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