Pet basket

Fire extinguishers

Spa and wellness centre

Hot tub/jacuzzi

Foot bath

Indoor pool

Hair treatments

Sauna

Spa lounge/relaxation area

Body wrap

Manicure

Fitness

Hammam

Heated pool

Make up services

Waxing services

Pedicure

Massage

Pool/beach towels

Fitness/spa locker rooms

Facial treatments

Solarium

Hair styling

Hair colouring

Security alarm

Beauty Services

Swimming pool

Spa/wellness packages

Indoor pool (seasonal)

Swimming Pool

Spa Facilities

Hair cut

Fitness centre

CCTV in common areas

24-hour security

Safety deposit box

Laundry

Ironing service

Trouser press

Shoeshine

Free parking

Private parking

Dry cleaning

On-site parking

Pets allowed

Guests can opt-out of accommodation cleaning service

Guest accommodation is disinfected between stays

Property is cleaned by professional cleaning companies

Linens, towels and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against Coronavirus

Parking

Body scrub

Daily housekeeping

Evening entertainment

Smoke alarms

Business centre

Fax/photocopying

Meeting/banquet facilities

Contactless check-in/check-out

Physical distancing rules

Kids' club

Cashless payment available

Internet services

WiFi

Casino

Indoor play area

Children's playground

Babysitting/child services

Free WiFi

Body Treatments

CCTV outside property

Shuttle service

Squash

Ski school

Canoeing

Horse riding

Windsurfing

Shops (on site)

Ski pass vendor

Barber/beauty shop

Physical distancing in dining areas

All plates, cutlery, glasses and other tableware have been sanitized

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

First aid kit available

Food can be delivered to guest accommodation

Process in place to check health of guests

Golf course (within 3 km)

Ski storage

Lift

Street parking

Non-smoking rooms

Pet bowls

Non-smoking throughout

Heating

Hiking

Key card access

Fishing

Cycling

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Kempinski Residences St. Moritz

St Moritz

St. Moritz

Engadin St. Moritz

Canton of Graubunden

Swiss Alps

Switzerland

Dear Mr. Platts,

First of all, I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your preferred destination to spend your precious time and for the time taken to share your kind feedback with us.

Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. We are genuinely pleased to read that you enjoyed the beauty of the hotel, the comfort of your room, our concierge service, and the convenience of the shuttle, as well as our breakfast offering, which you kindly highlighted.

At the same time, we are very sorry that several aspects of your experience did not meet your expectations. Your feedback regarding pricing, the dining experience at our restaurant, and the atmosphere you perceived is taken seriously. We regret that the culinary concept did not resonate with you and that certain dishes and value considerations led to disappointment.

We are particularly concerned to learn that interactions around tipping made you feel uncomfortable. Creating a warm, relaxed, and genuinely welcoming environment is extremely important to us, and we will address this feedback internally to ensure our service is attentive without ever feeling intrusive or pressuring.

While we understand that every hotel is not the right fit for every guest, we truly appreciate your honest perspective, as it helps us identify where we can improve. Thank you again for your balanced comments and for choosing to stay with us. We wish you many wonderful travels ahead and hope you may consider us again in the future under different circumstances.

Best regards,

Konstantin Zeuke
General Manager



Owner response

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The idea of staying at another Kempinski, this time in St. Moritz, really excited us both. The hotel itself is beautiful, and the service was generally excellent. We had great communication with the concierge before arriving, and the complimentary shuttle service worked perfectly — meeting us at the railway station and driving us wherever we wanted to go.
Our room was spacious, well stocked, and lacked for nothing. There is also a basement area for skiers to store and prepare their equipment — we weren’t skiing, but staff were happy to explain how everything worked if asked.
Now for the downside. If money is no object, you can stop reading and simply enjoy the hotel. While we can afford what the hotel offers, the prices were stupidly expensive, even by Swiss standards, so we chose carefully out of principle.
On our first night we ate at the Neora “Greek” restaurant. I have no idea what they were trying to achieve, but aside from the hugely inflated prices, Greek it was not. The tzatziki was the worst I have ever tasted, and many traditional Greek dishes were missing — where were the gyros, souvlaki (although there was one on the menu but chicken), kleftiko, Stifado? And in what world does anyone pay CHF 90 (around £90) for Garides Saganaki (red prawns) as a starter? The rest of the menu was equally exorbitant.
Another issue was the constant, awkward expectation of tips. Every time a member of staff did anything, there was a pause that made it clear a tip was expected. We only tip when we feel it’s deserved — for example, we gave our driver £20 when we left because he genuinely went above and beyond — but this led to many uncomfortable moments during our stay.
This atmosphere spoiled the experience somewhat and made us feel that this hotel perhaps just isn’t for us.
The saving grace was the absolutely superb breakfast, which had everything you could possibly wish for, served on beautiful table linen. That said, even here the service felt over-the-top — the moment a second set of cutlery was placed on the plate, it was whisked away.
In summary, while the hotel is undeniably beautiful, the pretentious, pompous atmosphere, the excessive prices, the overbearing service, and the expectation of tips mean that, for us, this hotel is not the right fit.

A Stylish Hotel with Some Drawbacks

Swindon, Wiltshire, England

Dear Mr. Yanni Z,

Thank you very much for your wonderful feedback. We are delighted that your first visit to Switzerland was such a memorable one and that you and your wife enjoyed our service, amenities, and overall atmosphere.

Your kind words about our team, breakfast, spa facilities, and Neora are truly appreciated and will be shared with the team. We are very pleased to know we could contribute to such a special experience.

We look forward to welcoming you back to Kempinski St. Moritz in the future.

Best regards,

Konstantin Zeuke
General Manager



First time in Switzerland for my wife and I, it set an incredibly high standard for the rest of the trip 😅😅

Where do I start?

SERVICE - TOP NOTCH. 💯
Extremely friendly, approachable and accommodating staff in all areas from concierge, restaurants and spa/pool. 

Breakfast buffet was absolutely divine. Buffet, omelette station, a la carte, whatever you want.

AMENITIES - WHAT DONT THEY HAVE? 🌟🌟🌟
Stunning double pool area and spas, with services on top to relax from a day on the piste. 

Transport to the St Moritz Dorf and back during the day on schedules. 

Can organise ski passes and other services but best to book in advance if you need lessons. 

Restaurant offering is vast and an excellent set of lounge areas to wind down with a drink of your choice or a lighter dinner. PS - we were the very first customers of Neora (new Greek restaurant in hotel) and it was an amazing experience.

LUXURY - EVERYWHERE 🏛️❄️🪙
Look anywhere, its luxe in any direction. Plenty of room space, great views from your window and a cosy stay. The hotel itself from the outside is a wonder!

Can’t wait to come back! 🏔️

Dear Valued Guest,

Thank you so much for taking the time to share such a wonderful review. We are truly delighted to hear that your stay with us was one of the best you have experienced. It is especially rewarding to know that our team made such a positive impression - your kind words about Tobias and our driver will certainly be passed on to them. 

We are very pleased that you enjoyed the beautiful views, seamless service, and the added benefit of cable car and funicular access. It was our pleasure to make your stay special, and we very much look forward to welcoming you back to the Grand Hotel des Bains Kempinski in St. Moritz, your home on the Top of the World.

Best regards,

Konstantin Zeuke
General Manager

This is one of the best hotels we have stayed in - and we have stayed in many 5* and highly-rated hotels.

It is beautiful with amazing views, and very efficient service - as you would expect, but do not always get.  The real USP though is the staff.  Every single one was charming, friendly and helpful.  Special mention goes to Tobias who checked us in and then drove us to the station for our onward journey.  Our driver the previous day actually took the trouble to bring the Maybach to collect us from our trip - because my husband had expressed great enthusiasm when he saw the car.  It was such a kind gesture and much appreciated.

We also enjoyed included access to cable cars and funicular.

Honestly can't fault - we are now saving up to return! (Swiss prices - eek!)

Wonderful!

Dear Prajaktip2018,

Thank you so much for taking the time to share your wonderful experience with us, and for choosing Grand Hotel des Bains Kempinski for your first visit to the Swiss Alps. We are absolutely delighted to know that, despite your back injury, our team could assist and support you along the way. 

Your feedback is very important for us in order to keep our services and facilities on a high standard for our valued guests such as yourself. I am pleased to share your comments with the entire team.

We look forward to welcoming you back to the Grand Hotel des Bains Kempinski in St. Moritz, your home on the Top of the World. 

Best regards,

Konstantin Zeuke
General Manager

This hotel is so beautiful and the people make it extra special. We are from NYC and came here via Italy, and I injured my back during my travels. Everyone including the spa staff helped me get back on my feet and Simmons, the concierge helped arrange an ER visit ( which by itself was very good) . They all checked on me repeatedly. It was such warm Engadin valley hospitality. Food was great and the room was very well designed and spacious, and we enjoyed the pool and spa as well.  They had recommendations for local activities even before we arrived. St Moritz is lovely. This was our first visit to the Swiss alps - and we’ll definitely be back, to this hotel as well as to the Swiss alps!

Spectacular hotel, stunning location and exceptional service

New York City, New York

Set in an iconic 1864 building, Grand Hotel des Bains Kempinski offers timeless European luxury at St. Moritz's base. With 224 rooms, suites, and 27 residences (1-5 bedrooms), it blends tradition with modern elegance. Located at the Signalbahn cable car's foot, it provides direct ski-in/ski-out access to Corviglia/Corvatsch and trails leading to the Engadin's lakes and valleys. Culinary delights await in the Lobby Bar and in the award-winning restaurants, including Da Adriano. The Alpine Kempinski The Spa, with Mauritius spring water, indoor & outdoor pool spans 2,800 sq m, offering fitness, relaxation, and beauty. Additional amenities include a kids' club, in-house ski school, sport shop, 24-hour room service, and concierge. Four naturally lit function rooms are perfect for creative meetings and events.

4.6/5

Kempinski Residences St. Moritz

4.6/5

St Moritz is great for:

The snow is forecast to be

Excellent

for the next week

Accommodation

Facilities