Parking

Pets allowed

WiFi available in all areas

24-hour front desk

ATM/cash machine on site

Concierge service

Fitness centre

Massage

Hot tub/Jacuzzi

Outdoor pool

Outdoor pool (all year)

Rooftop pool

Heated pool

Sun loungers or beach chairs

Fitness

Swimming pool

Swimming Pool

Golf course (within 3 km)

Skiing

Hiking

Cycling

Bowling

Horse riding

Ski storage

Pub crawls

Movie nights

Walking tours

Bike tours

Tour or class about local culture

Live music/performance

Aerobics

Terrace

Sun terrace

Shared lounge/TV area

Outdoor furniture

Non-smoking rooms

Lift

Heating

Non-smoking throughout

Pet bowls

Key card access

Laundry

Daily housekeeping

Internet services

WiFi

Free WiFi

Safety deposit box

Security alarm

Smoke alarms

CCTV in common areas

CCTV outside property

Fire extinguishers

BBQ facilities

Parking garage

Electric vehicle charging station

Accessible parking

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guest accommodation sealed after cleaning

Guests have the option to cancel any cleaning services for their accommodation during their stay

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and key areas

First aid kit available

Access to health care professionals

Face masks for guests available

Cashless payment available

Screens or physical barriers placed between staff and guests in appropriate areas

All plates, cutlery, glasses and other tableware have been sanitized

8db66a2e391386d_0.jpg

8db66a2e391386d_1.jpg

8db66a2e391386d_2.jpg

8db66a2e391386d_3.jpg

8db66a2e391386d_4.jpg

8db66a2e391386d_5.jpg

8db66a2e391386d_6.jpg

8db66a2e391386d_7.jpg

8db66a2e391386d_8.jpg

8db66a2e391386d_9.jpg

8db66a2e391386d_10.jpg

8db66a2e391386d_11.jpg

8db66a2e391386d_12.jpg

8db66a2e391386d_13.jpg

8db66a2e391386d_14.jpg

8db66a2e391386d_15.jpg

8db66a2e391386d_16.jpg

8db66a2e391386d_17.jpg

8db66a2e391386d_18.jpg

8db66a2e391386d_19.jpg

8db66a2e391386d_20.jpg

8db66a2e391386d_21.jpg

8db66a2e391386d_22.jpg

8db66a2e391386d_23.jpg

8db66a2e391386d_24.jpg

8db66a2e391386d_25.jpg

8db66a2e391386d_26.jpg

8db66a2e391386d_27.jpg

8db66a2e391386d_28.jpg

8db66a2e391386d_29.jpg

8db66a2e391386d_30.jpg

8db66a2e391386d_31.jpg

8db66a2e391386d_32.jpg

8db66a2e391386d_33.jpg

8db66a2e391386d_34.jpg

8db66a2e391386d_35.jpg

8db66a2e391386d_36.jpg

8db66a2e391386d_37.jpg

8db66a2e391386d_38.jpg

8db66a2e391386d_39.jpg

8db66a2e391386d_40.jpg

8db66a2e391386d_41.jpg

8db66a2e391386d_42.jpg

8db66a2e391386d_43.jpg

8db66a2e391386d_44.jpg

8db66a2e391386d_45.jpg

8db66a2e391386d_46.jpg

8db66a2e391386d_47.jpg

8db66a2e391386d_48.jpg

8db66a2e391386d_49.jpg

8db66a2e391386d_50.jpg

8db66a2e391386d_51.jpg

8db66a2e391386d_52.jpg

8db66a2e391386d_53.jpg

Sitzmark Lodge

Vail

Colorado

United States

RATE_SERVICE

I had an extremely disappointing experience with the Sitzmark Hotel in Vail. If this is the only review you read, please do not give this greedy establishment any money!

I booked a stay months in advance and paid a $500 deposit. Unfortunately, my fiancé and I recently broke up and I can no longer afford this trip. I contacted the hotel well ahead of time to cancel and asked for my deposit back, but they refused — even though they will absolutely be able to rebook the room.
Daniel, the manager, was rude and completely lacked any empathy for my situation. I also tried reaching out to the general manager, Ben, multiple times and he has refused to call me back or respond at all.

This hotel is more concerned with greed than customer service. Life happens, and any reasonable business would work with a guest who is canceling months in advance due to unexpected personal hardship.

I strongly advise people not to book here unless you’re willing to risk losing hundreds of dollars no matter what happens.

Worst customer service I’ve ever experience in hospitality

RATE_VALUE

RATE_ROOM

RATE_LOCATION

RATE_CLEANLINESS

RATE_SLEEP

This was a fantastic find, great hotel.  Super ambiance, recently renovated and they did a fantastic job!   So nice.  Rooftop pool and hot tub, continental breakfast, and we really enjoyed this breakfast.  Front end staff very friendly and helpful, owner of hotel was on site and a super guy!   Garage parking is great, even fit my 1500 Silverado.  We enjoyed our stay and highly recommend to all.  Thank you Sitzmark from Ed, Betsy and Penny.

Felt like home.

Pell City, Alabama

I would like to give a shout out to Calvin at the front desk. Very good hospitality, extremely friendly! Thank you Calvin ☕️

Good hospitality

Had such a wonderful experience at this hotel - Luis and Wayne were so kind and accommodating. The room was spacious and beautiful and the amenities were amazing

Great time

Spectacular hotel in the center of Vail. Only 30 or so rooms, and they are really nice. What makes your stay in this hotel so memorable is the wonderful staff...Steve, Ben, Wayne, Gavin and Luis made our stay perfect in every way. They go above and beyond to ensure that every little detail is taken care of so you can relax and enjoy Vail. Balconies overlook the creek or the mountains. The extra-large hot tub has tons of water jets and is so relaxing after a long day. Plush robes to wear to the pool or hot tub. The breakfast in the lobby is way above average.  Underground parking beneath the hotel. We will return for sure.

Spectacular Hotel in Vail

Chicago, Illinois

Located in the heart of Vail Village on the banks of Gore Creek, Sitzmark Vail is in Vail's famous European-style pedestrian shopping/dining district and steps from Gondola One. Family-owned and operated, our accommodations, service and staff will offer a personalized stay that is sure to make you feel like you are coming home. During the Winter Ski Season, we offer Continental Breakfast, onsite parking, and Wi-Fi,

4.5/5

Sitzmark Lodge

4.5/5

Vail is great for:

Accommodation

Facilities