Parking

Pets allowed

Parking on site

Private parking

WiFi available in all areas

Restaurant

Room service

Breakfast in the room

Packed lunches

Special diet menus (on request)

Grocery deliveries

Wine/champagne

Fruits

Meeting/banquet facilities

Business centre

Fax/photocopying

24-hour front desk

Valet parking

Luggage storage

ATM/cash machine on site

Concierge service

Invoice provided

Sauna

Fitness centre

Spa and wellness centre

Massage

Hot tub/Jacuzzi

Outdoor pool

Outdoor pool (all year)

Heated pool

Sun loungers or beach chairs

Sun umbrellas

Spa facilities

Steam room

Spa lounge/relaxation area

Spa/wellness packages

Massage chair

Fitness

Fitness/spa locker rooms

Kids' pool

Swimming pool

Swimming Pool

Golf course (within 3 km)

Skiing

Hiking

Cycling

Ski storage

Ski equipment hire on site

Ski pass vendor

Walking tours

Bike tours

Themed dinner nights

Cooking class

Terrace

Games room

Sun terrace

Outdoor furniture

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Heating

Allergy-free room

Non-smoking throughout

Air conditioning

Key access

Key card access

Airport shuttle

Car hire

Shuttle service (additional charge)

Airport shuttle (additional charge)

Electric vehicle charging station

Public transport tickets

Airport pick up

Airport drop off

Shuttle service

Bicycle rental

Babysitting/child services

Kids' club

Indoor play area

Laundry

Daily housekeeping

Internet services

WiFi

Free WiFi

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Food can be delivered to guest accommodation

All plates, cutlery, glasses and other tableware have been sanitized

Breakfast takeaway containers

Delivered food is securely covered

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

First aid kit available

Face masks for guests available

Mobile app for room service

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The Sebastian - Vail

Vail

Colorado

United States

Hi Manuel,

Thank you for sharing your experience, and please accept our sincere apologies for the frustration and disappointment you encountered during your stay—especially under such difficult and unexpected circumstances. We are very sorry to hear that our communication and follow-up did not meet the level of care and professionalism we strive to provide.

We would appreciate the opportunity to review this matter further and address your concerns directly. Please contact our team at frontdesk@thesebastianvail.com, and we will ensure your feedback is properly reviewed and responded to.

We truly value your time and perspective, and we regret that your experience did not reflect the high standards we aim to uphold.

Owner response

I was celebrating my honeymoon these past days in Vail, after staying some days at the Four Seasons we moved to The Sebastian as we were looking to get a sense of the 2 best hotels there.

During my first day of the stay i received an emergency call from my family that required me to leave on December 5 instead of December 6, i sent the below email to the hotel manager, i even went to the lobby at night the same day i received the emergency  call to let them know i needed to leave and that i was kindly asking to accept booking date changes so i could get a refund for the last night.

On the next morning i went multiple times to the lobby looking to speak to the hotel manger and the front desk lady who spoke to him told me i could talk to him if i waited 10 min, which i did, he didnt show up which was very disrespectful even after knowing i was on a hurry, post this the lady went again to his office to then tell me he was ok on approving the date changes from booking that he asked her to do the check out first and then he will approve this date changes from booking so i left the hotel.

Hours latter I  received an email from booking letting me know that the request was rejected by the Sebastian.

I think all this let too much to think for a hotel that is supposed to be on the top tier of vail remember that qhen this small issues happens is were you truly see a hotels quality on customer experience, on my side i just experienced lack of clarity and professionalism in addition of no respect for their customers, on my side this has been one of the the worst client service experiences i have got.

I was told not to stay at the Sebastian but i didnt listen, i want to share this so hopefully other travelers doesnt experience the same thing i did, trust me there arr other hotels that will provide way better stays for same or less money

Honeymoon Stay

Thank you for taking the time to share your feedback. We are very sorry to hear about the travel disruptions you experienced and the additional frustration surrounding your insurance claim. This is certainly not the impression or level of service we aim to provide.

We would welcome the opportunity to review this situation further and ensure your concerns are properly addressed. Please reach out to us directly at frontdesk@thesebastianvail.com
, and our leadership team will be happy to follow up.

We appreciate you bringing this to our attention and regret that your experience did not reflect the care and courtesy we strive to extend to every guest.

Flight delays then cancellation by airlines prevented my ability to get to the Sebastian. The assistant manager, Robert was of no assistance in helping me file claim with my travelers insurance. He actually refused to talk to them or made himself completely unavailable. Expedia finally stepped up out of respect and integrity and reimbursed me for a part of the expense. The Sebastian would contact no one and provide no accurate information to my travel insurance company. I would advise checking out some different locations with more customer friendly policies and more courteous business practices. I hope you have a wonderful vacation. I hope know one has to experience the level of disappointment and frustration I experienced dealing with the Sebastian.

Management completely unavailable at the Sebastian Vail, CO

Hi Karen,

Thank you for staying with us! We are delighted you enjoyed your first trip to Vail and appreciated our friendly team, comfortable rooms, and ideal location.

We hope to welcome you back soon!

This was first trip to Vail.  The Sebastian was a nice place to stay. Staff were friendly. The room was comfortable. The location of the hotel was ideal.

Sebastian nice place to stay

San Diego, California

Thank you for sharing your experience. We regret that your stay began with some challenges and apologize for any inconvenience this caused. We’re pleased, however, that our team was able to promptly resolve the issues during your visit and provide the support you needed. Your feedback is important to us as we continue to enhance our guest experience, and we hope to welcome you back in the future.

No hot water for 2 days. The hotel is very tired and desperately needs an update. Faucets in bathroom leaked badly. The rooms were dark; paint peeling and the GM did not respond for over 24 hrs when we called to complain.  The Assistant Manager was quite nice and helpful however though we did have to go down and seek him out after we received no reply from the GM.

Not The Sebastian of a few years ago. Dated and not maintained. Bathrooms not in working order. Food subpar at best.

Nestled in the heart of Vail Village, The Sebastian – Vail offers warm mountain hospitality, artfully inspired design, and a true home-away-from-home experience year-round. Guests enjoy thoughtfully appointed rooms and residences, elevated dining and après at The Gambit Bar, rejuvenating treatments at Bloom Spa, and easy walkability to world-class shopping, dining, and village events. For winter adventures, guests receive exclusive discounts at Base Camp Ski & Snowboard Rentals, conveniently located slopeside, along with complimentary equipment valet to the base of Vail Mountain. Rentals must be booked at least 24 hours in advance. Whether visiting for ski season, summer mountain escapes, or festive village celebrations, The Sebastian – Vail places comfort, convenience, and connection at the center of every stay.

4.6/5

The Sebastian - Vail

4.6/5

Vail is great for:

Accommodation

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