Parking

Pets allowed

Parking on site

WiFi available in all areas

Restaurant

Room service

Breakfast in the room

Kid-friendly buffet

Wine/champagne

Fruits

Coffee house on site

Meeting/banquet facilities

Business centre

Fax/photocopying

24-hour front desk

Express check-in/check-out

Valet parking

Luggage storage

ATM/cash machine on site

Concierge service

Invoice provided

Fitness centre

Spa and wellness centre

Massage

Hot tub/Jacuzzi

Outdoor pool

Outdoor pool (all year)

Pool with view

Sun loungers or beach chairs

Sun umbrellas

Beauty Services

Facial treatments

Body treatments

Body scrub

Body wrap

Spa facilities

Steam room

Spa lounge/relaxation area

Spa/wellness packages

Massage chair

Fitness

Fitness/spa locker rooms

Swimming pool

Swimming Pool

Golf course (within 3 km)

Fishing

Skiing

Hiking

Cycling

Horse riding

Ski storage

Ski school

Ski pass vendor

Ski-to-door access

Live music/performance

Archery

Terrace

Sun terrace

Shared lounge/TV area

Outdoor furniture

Outdoor fireplace

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Heating

Allergy-free room

Non-smoking throughout

Air conditioning

Key card access

Airport shuttle

Shuttle service (free)

Airport shuttle (free)

Airport pick up

Airport drop off

Shuttle service

Bicycle rental

Laundry

Dry cleaning

Ironing service

Daily housekeeping

Internet services

WiFi

Free WiFi

Safety deposit box

24-hour security

Smoke alarms

Fire extinguishers

Kids' club

Evening entertainment

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Food can be delivered to guest accommodation

All plates, cutlery, glasses and other tableware have been sanitized

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

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Viewline Resort Snowmass, Autograph Collection

Aspen Snowmass

Snowmass Village

Colorado

United States

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We arrived via shuttle from the airport to the hotel.  We were given a room with a pool view by a front desk employee. Later, we asked the front desk about getting a Mountain View that we had booked originally. Elizabeth assisted  us in getting a room with a gorgeous view. Every time we needed something I learned really quick to go to Elizabeth because she handled things immediately and was very very helpful. 

The lockers staff were absolutely A+ im assisting everyone! Those guys worked really hard & very efficient! 

The bar has great food and great staff. The downstairs restaurant has great food and accommodations were made for our food allergies, everyone was super kind and helpful, Matteo always has a smile and does an excellent job. Yes they get busy and the kitchen can take awhile especially if you have orders go in at different times, however the buffet is the best. Overall it was a wonderful experience due to Elizabeth at the front desk, all the bar and restaurant employee and the guys in the locker area.  Rooms were nicely cleaned upon return from skiing.

Good time @ Viewline

Pensacola Beach, Florida

Dear John E,
Thank you for sharing your recent experience and for so many years of loyalty to this property. I am truly sorry this stay feel short and created frustration. 
You are absolutely right, we made a mistake with your breakfast charges. While it was corrected, we regret the inconvenience and the need for you to raise it more than once. I also apologize for comfort disruptions experienced in your suite. In rare instances, the accommodation microwave may cause a breaker to trip. Our team is taking your feedback seriously and implementing processes to catch these defects before they have a chance to impact our guests.
We sincerely regret disappointing a longtime guest and appreciate your candid feedback.  



Owner response

After more than 20 years of staying at this property, including when it operated as the Silvertree, this visit will be our last. The accommodations showed significant wear, with stained carpeting and furniture, intermittent power outages, and a heating system that was both loud and ineffective, leaving the room at 61°F. The suite also had a persistent sewage odor.

Maintenance issues extended to the amenities, including hot tubs that were leaking blue residue, which stained bathers’ skin. Service was inconsistent, and interactions with some staff members felt dismissive. Although our rate included breakfast—confirmed at check-in and again before each meal—we were still charged and had to dispute the charges at the front desk on two separate occasions.

The property is marketed as a premium hotel within Marriott’s Autograph Collection and is priced accordingly, but the condition of the facilities and quality of service did not align with that positioning.

Long time guest, final stay

Excellent service from the front desk to housekeeping and everything in between nice pool, hot tub, ski and ski Out amazing ski LA shuttle from the airport very timely highly recommend and champagne at the front desk. Nice value for a ski vacation.

Excellent ski and chaotic experience with good service

From the moment we were picked up at the airport, greeted at the front desk to the end of our trip, we were blown away. Elizabeth was incredibly professional and accommodating. We loved everyone there. Service, food, rooms …all was STELLAR! We will definitely be back!

YOU MIST STAY HERE!!

Dear Voyage672296,

Thank you for sharing your feedback. I regret the miscommunication regarding your breakfast charges. When an adjustment is promised, it is our responsibility to ensure it is properly followed through, and I apologize that this did not occur automatically.

Your comments have been shared with our team so we can address these gaps and improve on fundamental elements of a comfortable stay such as housekeeping.



Horrible service. Room amenities were never replenished during our entire stay. We had to wash out our coffee cups to use them. Our room wasn’t even serviced by housekeeping our last day. We were overcharged for our breakfast one day, and was told by front desk they would correct it. It wasn’t corrected, and when we spoke to the front desk mgr at checkout, he refused to honor what we were told, basically calling us a liar over $60 when we spent $5000 for five days. We will not be coming back. The service is not worth the money spent.

Horrible service. Not worth the money.

Snowmass Village is a four-season destination rich in culture and natural beauty—a beacon for adventure-seekers, artists and outdoor lovers. Explore this picturesque town from The Viewline Resort Snowmass, centrally located in the heart of it all. For work or play, endless thrills beckon just outside the hotel. Pristine skiing and snowboarding conditions create a vivid winter paradise, while summer offers world-class hiking and biking. After an invigorating day on the slopes or trails, revive in our mountainside rooms and suites, or just laze in our heated pool. Refuel with a nourishing meal at one of our hotel restaurants. Want to create a unique wedding or corporate meeting? Our state-of-the-art function space enables you to advance your agenda, cultivate meaningful relationships or enliven your celebration. With upscale service and hospitality, we help you be at your best.

3.7/5

Viewline Resort Snowmass, Autograph Collection

3.7/5

Aspen Snowmass is great for:

Accommodation

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