Parking

Pets allowed

Parking on site

WiFi available in all areas

Restaurant

Room service

Breakfast in the room

Snack bar

Special diet menus (on request)

Vending machine (drinks)

Kid meals

Wine/champagne

Coffee house on site

Meeting/banquet facilities

24-hour front desk

Luggage storage

Concierge service

Lockers

Invoice provided

Tennis court

Golf course (within 3 km)

Skiing

Hiking

Tennis equipment

Temporary art galleries

Sauna

Fitness centre

Spa and wellness centre

Outdoor pool

Outdoor pool (seasonal)

Pool with view

Heated pool

Sun loungers or beach chairs

Sun umbrellas

Spa facilities

Spa lounge/relaxation area

Fitness

Fitness/spa locker rooms

Swimming pool

Swimming Pool

Garden

Terrace

Sun terrace

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Heating

Non-smoking throughout

Wheelchair accessible

Toilet with grab rails

Higher level toilet

Pet bowls

Key card access

Dry cleaning

Ironing service

Daily housekeeping

Internet services

WiFi

Free WiFi

Safety deposit box

Security alarm

Smoke alarms

Fire extinguishers

Shuttle service (free)

Electric vehicle charging station

Accessible parking

Shuttle service

Kids' club

Indoor play area

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Food can be delivered to guest accommodation

All plates, cutlery, glasses and other tableware have been sanitized

Breakfast takeaway containers

Delivered food is securely covered

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Access to health care professionals

Face masks for guests available

Cashless payment available

Physical distancing rules followed

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Villars Palace

Villars

Villars-sur-Ollon

Canton of Vaud

Switzerland

RATE_VALUE

RATE_CLEANLINESS

RATE_SERVICE

Waiting staff is treated poorly and yelled at. Chefs turnover is high. Parking is empty.

The palace is beautiful... but the hierarchy deserves to be fired. A palace is run with discipline, order and respect, not only for the customers but also for the staff.

Unethical business

Dear Yasmine,

Thank you for sharing your detailed feedback and for highlighting both the positive aspects of your stay and the areas where we can improve. We truly appreciate your kind words about our team and spa services. Your compliments have been shared with Fanny and her team.

We regret that the breakfast experience and certain amenities did not fully meet your expectations. Please rest assured that we have taken note of your remarks and are actively implementing improvements to ensure a higher level of comfort and service.

We hope to welcome you back soon for an even more enjoyable stay.

Warm regards,

The General Manager

Owner response

We stayed at Villars Palace at the end of October, during the off-season. The hotel was completely refurbished about three years ago and is beautifully decorated. They have preserved the original 1913 structure, which gives the property genuine character and charm. The mountain views are magnificent.

We were upgraded to a junior suite instead of the superior panorama room we had booked, as there was a mix-up at check-in and we had to wait for the room to be ready. The suite had no fridge and no bathtub, but two showers. The bed and pillows were way too firm, and we didn’t sleep well.

Breakfast on the first day was below 5-star expectations: short-staffed service, only four types of bread and two jams (with no indication of provenance), fresh fruits that seemed imported (berries, pineapple, strawberries), and Eggs Florentine that were bland. There was no bread grill, and it took a long time to get toast when requested. On Sunday, breakfast was moved to the beautiful ballroom, which created a much more pleasant atmosphere. There were also more bread options, a bread grill, and a better overall selection (a noticeable improvement). Unfortunately, the Eggs Benedict remained tasteless.

There is no room service, which feels surprising for a hotel in this category. Only one restaurant (“Le 1913”) was open during our stay, with limited vegetarian options, and the bar menu was also quite restricted.

On the positive side, Fanny at the spa reception deserves special mention for her kindness and professionalism. She helped us organize our treatments and provided excellent advice even before our arrival. The fitness area is spacious and well equipped. We booked a private coaching session (CHF 200/50 min). Quite expensive but professional. Afterwards, we enjoyed a 90-minute deep-tissue massage, which was excellent. Special thanks to Céline and Katerina, both highly skilled masseuses who made the experience memorable.

Unfortunately, we couldn’t fully enjoy the sauna and jacuzzi, as they were quite busy and there seemed to be only one person cleaning and replacing towels and slippers, so the area didn’t feel as pristine or relaxing as expected for a 5-star spa.

As for Villars, it’s a charming alpine village, but in the off-season it loses much of its winter atmosphere — many shops and restaurants are closed. It might be worth returning in peak season when the resort is livelier, though prices — already high — will likely rise further.

4.3/5

Villars Palace

4.3/5

Villars is great for:

Accommodation

Facilities