Ironing service

Hammam

Indoor pool (all year)

Indoor pool

Sauna

Massage

Solarium

Swimming Pool

Table tennis

Hiking

Ski pass vendor

Cycling

Skiing

Ski storage

WiFi

Free WiFi

Safety deposit box

Fax/photocopying

Non-smoking rooms

Family rooms

Internet services

Soundproof rooms

Allergy-free room

Packed lunches

Restaurant

Special diet menus (on request)

Room service

On-site parking

Free parking

Private parking

Parking

WiFi available in all areas

Children's playground

Sun terrace

Games room

Terrace

Garden

Heating

Designated smoking area

Pets allowed

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Hotel Amadeus Micheluzzi

Serfaus

Owner uses different methods to rip off customers who book early. See also other reviews. In our case, we paid the full amount in advance in time to prevent the owner from cancelling as happened to others. Nevertheless, it did not stop the owner from telling us a nonsense story upon arrival at the hotel that he had been hacked by booking.com and therefore had no place for us. At least, unless we paid an extra 2500,-. There we were in Serfaus with 2 small children.. Literally in the cold! An owner without morals… Local police were informed.

SCAM!

Serfaus is a great ski location and I believe that this hotel is the only UK package holiday destination. Okay, staff had limited English, but I have limited German, but if you want to enjoy yourself and have very basic phrases like good morning etc and you can smile, you can get by. The owner can speak much better English that the other staff. 

Austrian hotels differ from UK hotels, 4 star in the UK is different from Austria, but as far as Austrian hotels go, this one is probably the best that I have stayed in. I have been visiting Austria for 10 years. The rooms were spotless, food great - plenty of it, breakfasts great, the wellness centre was lovely- swimming pool, jacuzzi within swimming pool and a sauna and steam room. There is a nice balcony outside of the swimming pool too.

The area is quiet and the view from the room was good. We were on the third floor so this may have helped. 

The hotel is family run so a little more relaxed, this can be seen both positively and negatively- not as efficient as it could be and lacking in detail about check out and settling say a bar bill etc, but this also means that the team are not pushy too.

I say team (as in staff), they were lovely and always so positive. Yes language barrier did not make things as easy, but with a smile and an attempt to communicate, all was well, they definitely wanted your stay to go well.

During my staff, I found the rooms were too warm (very well insulated). One evening I removed the duvet from its cover and just used the sheet, the next day without asking, a lighter duvet was inserted into the sheet, it was perfect - small touches like this showed that there was a desire for you to enjoy your holiday. 

Breakfast omelettes were very nice, you ordered them with the chef - ‘omelette mit allen’ ( omelette with all veg etc) and in a few minutes an omelette was served at your table. Lovely!! 

I would recommend this hotel.

Great hotel, don’t be put off by the poorer reviews

Friends invited my husband and I to go to this hotel as a last minute deal with Crystal on 9th Feb.2019. For the ‘last minute price deal’ we enjoyed we were a bit sceptical, but what a find! The staff were very friendly and yes as a recent reviewer put, ‘they couldn’t speak English’ but we couldn’t speak German either but we managed to learn a few words each. However, Elizabeth, the owner who was on the desk regularly, spoke very good English.
The room was very clean and larger than we were expecting, good views and a large balcony. Dressing gowns and towels for the pool were provided. Every day we couldn’t wait to see what animals the housekeepers made of our towels on the bed. 
The food was amazing from breakfast with freshly cooked omelette and eggs to order to an array of cereals, breads, meats and cheeses to a six course dinner. We did not have one meal which was not good. They served cake and soup/savoury each afternoon, which was free but you had to pay for the tea/coffee to go with it. 
We found the bottles of wine were very over priced but the smaller carafes of house wine was better value. The hotel didn’t look full at all so plenty of space. 
The pool was lovely, with lots of loungers.  It was nice and warm after a days skiing and was a good place to relax. 
The hotel is walkable to the gondolas, but there is a  VERY steep short road whichever direction you go. However, the resort offers heated lockers very close to the lifts so no need to walk in ski boots carrying skis etc. so it’s no real issue. Also, the road is kept salted and cleared as much as it can be inbetween snow dumps. 
We would certainly fully recommend this hotel and would definitely return. We would again probably look for a package as the accommodation brochure from the tourist office indicated that the rates were significantly more expensive per night/person/day.

3.3/5

Hotel Amadeus Micheluzzi

3.3/5

Serfaus is great for:

The snow is forecast to be

Good

for the next week

Accommodation

Facilities