Parking

Pets allowed

Parking on site

Private parking

Restaurant

Room service

Breakfast in the room

Special diet menus (on request)

Vending machine (drinks)

Meeting/banquet facilities

Business centre

Fax/photocopying

24-hour front desk

Express check-in/check-out

Tour desk

Luggage storage

ATM/cash machine on site

Concierge service

Tennis court

Golf course (within 3 km)

Skiing

Hiking

Cycling

Bowling

Horse riding

Ski storage

Ski school

Ski equipment hire on site

Ski pass vendor

Sauna

Fitness centre

Spa and wellness centre

Massage

Hot tub/Jacuzzi

Hammam

Indoor pool

Outdoor pool

Outdoor pool (all year)

Swimming pool

Swimming Pool

Terrace

Games room

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Heating

Non-smoking throughout

Air conditioning

Airport shuttle

Car hire

Shuttle service (additional charge)

Airport shuttle (additional charge)

Electric vehicle charging station

Shuttle service

Bicycle rental

Babysitting/child services

Kids' club

Laundry

Dry cleaning

Internet services

Safety deposit box

Minimarket on site

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guest accommodation sealed after cleaning

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Food can be delivered to guest accommodation

All plates, cutlery, glasses and other tableware have been sanitized

Breakfast takeaway containers

Delivered food is securely covered

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

Process in place to check health of guests

First aid kit available

Access to health care professionals

Thermometers for guests provided by property

Face masks for guests available

Contactless check-in/check-out

Cashless payment available

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

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Fairmont Banff Springs

Banff

Banff National Park

Canadian Rockies

Alberta

Canada

Thank you for your kind review and for choosing Fairmont Banff Springs to celebrate a special occasion. We’re delighted to hear you enjoyed the suite upgrade, birthday surprise, festive holiday touches, dining experiences, and spa. Your helpful feedback have been shared with our team, who will be thrilled to know the impact they had on your stay. We look forward to welcoming you back again, perhaps to experience Banff in a warmer season. Do let us know if we can assist you with future plans! ~ Fairmont Banff Springs 

Owner response

We visited end of November, beginning of December to celebrate a milestone birthday for my wife.  This historic hotel property is beyond beautiful!   Their staff went out of the way to make everything exceptional.  Initially we booked in the Gatehouse building adjacent to the main part of the hotel.  Upon arrival we discovered that they had upgraded us to a an 8th floor suite with a beautiful view of the mountain and river below.  They also left a birthday surprise with a card in the room for my wife.  Their helpful concierge assisted us with re-booking an excursion when our booking was canceled with another tour operator. They provided us with bus passes to travel into downtown.  We found Banff’s buses clean, very efficient and easy to get around.  We enjoyed the Hotel’s seasonal Christmas elements including beautiful decorations, carolers, holiday brunch at the Vermilion Room, etc.   Loved the romantic fondue experience at the Waldhaus on property and the view there.  We also had a lovely dine & cocktails at grapes which was an intimate space with a great view at one of the window tables.  The hotel also includes a really nice collection of retail shops with quality items from souvenirs and beautiful art to fashion/apparel.

Additionally we booked the Dome 360 dining experience.  This was so unique and romantic.  Your own private dine in “snow globe”.  The chef even took the time to visit us.  My only critique here is that there is a $250 “venue rental fee” for parties of less than 4.  Another way other restaurants handle this is a “minimum spend” which would still provide a tangible value for the additional $250 spent.  

Although this is a historic property built in the early 1900s it’s very well maintained and updated for modern day travelers.   We also spent a day at the hotel’s spa which was perfect in every way.  Mineral pools, steam room, sauna, outdoor jacuzzi with a view, and many spa services.  A terrific selection of snacks and beverages were also provided in the common areas.

We would definitely return to the Fairmont Banff Springs!  Perhaps to see the beautiful turquoise lakes when they are not frozen.  Thank you for a memorable vacation stay!

An exceptional property that you must visit at least once in your lifetime!

Clearwater, Florida

Thank you for the kind words for our team members and we will certainly ensure they do receive it. 
We appreciate your visit from Australia and hope you will return to the area again!
~ Fairmont Banff Springs 

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This is such a special place.  We loved our stay in this beautiful location and found the service exceptional throughout the hotel.  When Brewster let us down with the shuttle to leave - the door man and concierge (Don) were just the best at making sure we got to the airport.  Thank you both.

Magical location with unmatched service

Groups can get their 10th lift pass free. Would you like a free quote?

4.4/5

Fairmont Banff Springs

4.4/5

Banff is great for:

Accommodation

Facilities