Parking

Garden

Terrace

Games room

Sun terrace

Shared lounge/TV area

Laundry

Ironing service

Daily housekeeping

Facilities for disabled guests

Family rooms

Lift

Soundproof rooms

Heating

Non-smoking throughout

Wheelchair accessible

Toilet with grab rails

Higher level toilet

Lower bathroom sink

Internet services

WiFi

Free WiFi

Kids' club

Board games/puzzles

Indoor play area

Bicycle rental (additional charge)

Car hire

Bikes available (free)

Parking garage

Fax/photocopying

Ski pass vendor

Ski equipment hire (on site)

Children's playground

Ski storage

Ski school

On-site parking

Private parking

WiFi available in all areas

Restaurant

Room service

Breakfast in the room

Packed lunches

Snack bar

Special diet menus (on request)

Kid meals

24-hour front desk

Newspapers

Safety deposit box

Ticket service

Tour desk

Hiking

Billiards

Skiing

Golf course (within 3 km)

Outdoor pool (seasonal)

Fishing

Hot tub/jacuzzi

Solarium

Sauna

Lockers

Luggage storage

Outdoor pool

Cycling

711624_23.jpg

711624_24.jpg

711624_31.jpg

711624_25.jpg

711624_26.jpg

711624_27.jpg

711624_28.jpg

711624_29.jpg

711624_30.jpg

711624_37.jpg

711624_33.jpg

711624_34.jpg

711624_35.jpg

711624_36.jpg

711624_38.jpg

711624_39.jpg

711624_22.jpg

711624_40.jpg

711624_32.jpg

711624_21.jpg

711624_8.jpg

711624_19.jpg

711624_0.jpg

711624_1.jpg

711624_2.jpg

711624_3.jpg

711624_4.jpg

711624_20.jpg

711624_6.jpg

711624_7.jpg

711624_9.jpg

711624_5.jpg

711624_11.jpg

711624_12.jpg

711624_13.jpg

711624_14.jpg

711624_15.jpg

711624_16.jpg

711624_17.jpg

711624_18.jpg

711624_10.jpg

Hotel Bonavida

Canillo

Canillo Parish

Andorra

Great hotel - basic but very clean & amazing food on half board basis. Staff exceptionally friendly & helpful. Only criticism is that the rooms - in particular en-suite facilities could do with refurbishment - a shower head attachment from bath taps was inadequate.

Great hotel in great location

London, England

Avoid Hotel Bonavida – Terrible Service, Zero Care for Guests (Especially Families!)
My recent experience with Hotel Bonavida in Andorra was an absolute disaster. If you're considering booking here, think twice—this hotel's payment system is broken, their customer service is non-existent, and they have no concern for their guests, even families with small children.

I booked a confirmed reservation through an online booking site for my family, including a small child. Then, out of nowhere, I started receiving repeated emails demanding that I update my card details. I followed their instructions, updated my card multiple times, and each time, the system confirmed the update as successful. Yet, I kept receiving the same demand to update my payment details.

When I called the hotel, Candela (a staff member) provided no solutions whatsoever—she simply repeated that they needed to "run the card." I explained that modern banking security requires a PIN or app approval and that my card could not be charged without it. Instead of offering an alternative solution, she refused to help and just kept repeating the same failed process.

I even tried a different debit card, which was also confirmed as successfully updated, yet the same issue persisted. I called the hotel multiple times, but no one answered. Then, without warning, I received an email saying my reservation was automatically canceled due to "invalid payment," despite all confirmations that my card had been updated successfully.

The reality of staying at Hotel Bonavida:
If you're traveling with a family and small children, do not trust this hotel! You could arrive only to find out they canceled your stay with no warning.
The hotel does not answer calls when you need help.
The staff offers no solutions and is unwilling to assist when their payment system fails.
Their flawed payment system cancels confirmed bookings, even when the card is valid and successfully updated.
No apology, no assistance, nothing. We were left at the last minute, in the evening, scrambling to find another hotel for our family.
We spent over 20 hours trying to fix this issue, updating cards, calling the hotel, emailing, and troubleshooting—only to be left with no reservation.
This was not a misunderstanding—it was systemic incompetence and complete disregard for guest experience. When traveling with a family, especially small children, reliability is key. This hotel is anything but reliable.

Avoid Hotel Bonavida at all costs! There are plenty of hotels in Andorra that actually value their guests—this is not one of them.

Avoid Hotel Bonavida – Terrible Service, Zero Care for Guests (Especially Families!)

We had a week’s skiing holiday here. Great value for money. Excellent food for all the family. Breakfast outstanding. Children’s room, bar billiard and table tennis great. Just opposite the ski hire shop and gondola. Perfect for children who complain about walking in boots and carrying skis. Very convenient when you have forgotten gloves/helmet/iphone. Staff friendly and helpful. Definitely my first choice for future holidays

Excellent hotel for families

Birmingham, West Midlands, England

Looking for a place to stay in Canillo? Then look no further than Hotel Bonavida, a family-friendly hotel that brings the best of Canillo to your doorstep.
Hotel Bonavida features a coffee shop, newspaper, and a sun terrace, to help make your stay more enjoyable. The property also boasts a pool and breakfast. If you are driving to Hotel Bonavida, there is paid private parking available on-site.
While you’re here, be sure to check out Tinc 7, one of the pubs that can be found in Canillo, which is a short distance from Hotel Bonavida.
There is no shortage of things to do in the area, and there are several great attractions that are within walking distance of Hotel Bonavida, including Mirador del Collet de Montaup (0.5 mi), Sant Joan de Caselles (0.5 mi), and Iglesia de la Santa Creu de Canillo (0.1 mi).
We’re sure you’ll enjoy your stay at Hotel Bonavida as you experience everything Canillo has to offer.


4.1/5

Hotel Bonavida

4.1/5

Canillo is great for:

Accommodation

Facilities